Hosted by Sourajit Ghosh (SG) · 🇺🇸 US · EN-US · 65 episodes
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Welcome to CX with SG. Let's learn AI, Data and Customer Experience CX-CRM with Sourajit Ghosh (SG). What I learn, I think, I share 🙂 Welcome to my personal knowledge journal — a podcast where AI reflects on what I’m learning, I'm thinking, I am writing, rough study notes from these domains: 1) Customer Experience (CX), CRM, E-commerce, Marketing, Sales & Service, Lead-to-Cash 2)Artificial Intelligence (AI), Data Engineering, Enterprise Architecture 3) Technology & Business Thought Leadership Whether you're a leader or someone building the next wave of intelligent CX systems, I hope these insights spark ideas and support your own journey. See more content and connect with Sourajit Ghosh (SG) here: https://www.linkedin.com/in/sourajitghosh/ Podcast Legal Disclaimer This podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entit
Sourajit Ghosh (SG) hosts CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG, a technology show with 65 episodes published.
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalatio
This episode dives into how AI agents are reshaping commerce by automating decision-making across complex buying and selling motions. We explore how intelligent agents support account planning, deal configuration, pricin
In this episode, we discuss why AI can no longer be treated as a technology initiative or isolated innovation effort. Instead, AI strategy is enterprise transformation—reshaping operating models, governance, risk managem
This episode introduces a sensory model of organizational strategy—how enterprises perceive signals, interpret meaning, and respond effectively. We explore why many organizations fail not from lack of intelligence, but f
This episode explores why customer experience is often the missing link in post-merger integration. We discuss how fragmented systems, brands, and processes create confusion that undermines deal value. The conversation h
In this episode, we explore how high-tech companies bring together fragmented data universes to drive smarter engagement and execution. We discuss why siloed product, usage, sales, and service data prevents organizations
This episode explores why fragmented CRM systems fail to deliver cohesive customer experiences and how business architecture provides a more durable solution. We discuss how disconnected tools, teams, and metrics create
This episode outlines what it means to become an AI-centric enterprise—not by deploying tools, but by redesigning how the organization operates. We explore how leadership, governance, talent, and execution models must ev
In this episode, we examine why brand trust today is earned through proof rather than promises. Marketing narratives alone are no longer sufficient—customers, regulators, and stakeholders demand evidence embedded in oper
This episode focuses on what it truly takes to build AI systems that enterprises can trust at scale. We walk through the full AI lifecycle—from design and development to deployment, monitoring, and continuous validation—
This episode focuses on the architectural foundations required to support AI-driven customer experience and CRM systems. We discuss how organizations move beyond point solutions to integrated architectures that support i
This episode examines what separates effective enterprise data strategies from costly, underperforming initiatives. We explore why data value emerges not from accumulation, but from alignment with decision-making, execut
This episode explores how enterprises must rethink architecture in a world defined by massive data volumes, real-time decision-making, and continuous intelligence. We discuss why traditional system designs collapse under
This episode focuses on the role of advanced AI algorithms in reshaping CRM and customer experience strategies. We explore how predictive models, pattern recognition, and adaptive learning systems enable organizations to
In this episode, we explore why traditional CRM systems struggle to keep pace with modern customer expectations and how agentic AI fundamentally changes that equation. Static records, delayed updates, and manual workflow
This episode examines how agentic AI transforms traditional, episodic sales processes into a continuous, adaptive revenue engine. Rather than relying on static forecasts, manual handoffs, and delayed insights, agentic sy
This final episode synthesizes the agentic enterprise vision. We explore how operating models, governance, and architecture converge to support autonomy at scale. The discussion highlights structural transformation rathe
This episode positions agentic systems as foundational enterprise infrastructure. We explore how agency changes execution, governance, and scale. The discussion highlights why organizations must architect for agency deli
This episode explores how humans and agents collaborate effectively. We discuss escalation design, shared accountability, and trust boundaries. The conversation highlights why hybrid models outperform full automation. Li
This episode focuses on designing safety into autonomous systems from inception. We discuss determinism, constraint models, and formal safeguards. The conversation highlights why reactive controls are insufficient. Liste
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CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG is hosted by Sourajit Ghosh (SG). The show is categorised under technology (business) and has published 65 episodes.
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG has published 65 episodes.
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG regularly covers technology, business, management. It sits in the technology category, with a business focus.
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG is accessible for guests with genuine technology expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG average 41 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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