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Hosted by Alex Turkovic · 🇺🇸 US · EN-US · 107 episodes
Established thought leaders with verified media credentials.
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
Alex Turkovic hosts The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I., a business show with 107 episodes published.
In this exciting episode, we catch up with the insightful Eric Mystery, who returns to share his journey into AI transformation at Zapier. Eric, a longtime expert in customer education and deeply entrenched in AI's evolu
Prompt Used for today's show: https://docs.google.com/document/d/1tDG3DKfYpLKwJOU8OKYA0-MWk22yMsIk4q2u2Rt6_FA/edit?usp=sharing Link to the app we vibe coded: https://poll-spark-stream.lovable.app Ready to dive into the f
Ever felt like you're constantly playing catch-up in customer experience? What if you had an AI assistant working proactively for you, around the clock? In this episode we dive deep into the game-changing potential of ag
Download your CS Claude Plugins: store.digitalcustomersuccess.com In this episode, Alex dives into a massive shift happening right now in the AI landscape: the move from ChatGPT to Claude. It's a conversation you won't w
In this episode, we tackle the ago-old question in digital customer success: how do you gracefully transition customers from ahigh-touch, one-on-one CSM relationship to a scalable self-serve digital motion? It's a critic
Today I’m joined by Stephanie Blair , Founder of Know & Flourish ( https://knowandflourish.com/ ), for a practical conversation on digital career growth in Customer Success. We dig into how to build a career identity (no
Welcome to episode 100! I’m joined by Chuck Ganapathi , Gainsight’s new CEO, for a wide-ranging, candid conversation about where customer success is headed and what leaders should do right now. We start with Chuck’s care
In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineer
In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director , not the doer. Inspired by Dan Martell’s framework, we explore how AI should handle the execution —
After a short hiatus, Alex is back—and he’s bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo episode, he shares a deeply personal and practical reflection on how we can
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. S
Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limi
Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding
In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearance on The Daily Stand
Talia Root and Brent Hildebrand from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app engagement to balancing scale with personalization. They share insights
David Wachs , founder and CEO of Handwritten , joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the ro
In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as per usual: Chapters: 00:00 - Intro 02:42 - When is your program ready for A.I
Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin This is an episode of " MondAI CS ", a new podcast by our CS friend Michael Forney that we recorded
Dillon Young , founder of Lifetime Value Media , RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Al
Ed Powers , Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss lessons from B2C indus
David Wachs
founder and CEO · Handwrytten
1 appearance on this show
Bob Mathers
1 appearance on this show
Dr. Greg Rose
co-founder · Titleist Performance Institute
1 appearance on this show
Aaron Thompson
Small Hands · Kentucky Council on Postsecondary Education
1 appearance on this show
Jay Nathan
CEO of Balboa Solutions · Balboa Solutions
1 appearance on this show
James Lawson
Chief Customer Officer · NSW Department of Primary Industries
1 appearance on this show
Anika Zubair
Griffin
1 appearance on this show
Jon Johnson
Principal CSM, Key Accounts · UserTesting
2 appearances on this show
Donna Weber
Customer Onboarding Expert
1 appearance on this show
Kristi Faltorusso
Chief Customer Officer · Client Success
2 appearances on this show
Nick Mehta
CEO · Gainsight
1 appearance on this show
Simon Kriss
author of “The AI Empowered Customer Experience” · Customer Innovation Experience Institute
1 appearance on this show
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. is hosted by Alex Turkovic. The show is categorised under business (careers) and has published 107 episodes.
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. has published 107 episodes.
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. regularly covers business, careers, management. It sits in the business category, with a careers focus.
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Episodes of The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. average 35 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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