Hosted by Abhinandan Jain · 🇺🇸 US · EN · 21 episodes
Established thought leaders with verified media credentials.
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:✅ Build customer-first brands✅ Retain talent and boost engagement✅ Unlock CX/EX synergy✅ Leverage AI for loyalty and growthPerfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Abhinandan Jain hosts CEX Talks, a business show with 21 episodes published.
In this episode of CEX Talks, host Abhinandan Jain is joined by Crystal Broj, a leading voice at the intersection of technology, equity, and healthcare transformation. Crystal shares her journey as a healthcare technolog
What happens when a CX leader brings experience across banking, retail, and healthcare and uses it to rethink the future of experience design? In this episode of CEX Talks, host Abhinandan Jain sits down with Rob Scruggs
From blasting rocks in a quarry to leading global customer success — Mike Hopkins has lived every layer of CX. In this episode of CEX Talks, host Abhinandan Jain sits down with Mike for a refreshingly honest conversation
🇵🇭 The next chapter of the Philippines has already begun — and it’s powered by people, purpose, and AI. In this episode of CEX Talks, host Abhinandan Jain sits down with Jack Madrid, President & CEO of IBPAP (IT and Bu
AI that’s alive. In this episode of CEX Talks, neuroscientist Dr. Ewelina Kurtys reveals how FinalSpark is building computers from living human neurons. Host Abhinandan Jain explores how this new “Living AI” could transf
When a 178-year-old travel icon collapsed, Jo Migom helped rebuild it from the ground up. In this episode of CEX Talks, Jo, Ex - Chief Digital & Marketing Officer at Thomas Cook shares how customer obsession, digital agi
Is “please hold” dead? Alex Levin (Regal.ai) joins Abhi Jain to unpack voice AI, CX myths, deepfakes, and why 16M+ contact center jobs may never look the same again. In this episode of CEX Talks, host Abhinandan Jain div
In this episode of CEX Talks, host Abhinandan Jain sits down with CP Gurnani, Co-Founder & Vice Chairman of AIonOS and former CEO of Tech Mahindra, to explore how AI, skills, and human potential are reshaping the future
SummaryIn this conversation @CEXTalks Abhinandan Jain and Casey Denby discuss the transformative impact of AI and digital transformation on workforce development and customer experience. They explore the importance of em
Summary In this episode of CEX Talks, Abhinandan Jain and Brad Shaw, CEO of LivePro, discuss the evolving landscape of customer experience, emphasizing the critical role of knowledge management in contact centers. They e
In this episode of @CEXTalks, host Abhinandan Jain (Abhi) interviews Kish Sharma, CEO and co-founder of Blink, discussing the critical challenges in customer and employee experience within the contact center industry. Th
his conversation @CEXTalks explores the significant impact of tariffs on consumer behavior and the role of AI in navigating these economic changes. It emphasizes the importance of balancing technology with human intuitio
In this episode of CEX Talks, host Abhinandan Jain and guestChandak Biswas discuss the transformative impact of artificial intelligence on work, society, and the economy. They explore the parallels between the current AI
In this episode of CEX Talks, host Abhinandan Jain engages with Aanchal Arora and Mitasha Singh, co-founders of All Things Talent, to explore how women-led startups are reshaping employee experience. The conversation del
In this episode of CEX Talks, host Abhinandan Jain interviews Kali Sarim, Vice President of Customer Experience at Symtrain. They discuss the evolving landscape of customer experience, the impact of AI on training soluti
This podcast episode explores the critical role of women in leadership within the customer experience (CX) industry. It highlights the disparities in representation, the cultural factors influencing women's roles, and th
Summary In this episode of CEX Talks, host Abhinandan Jain and guest Amandeep Singh explore the transformative trends shaping customer experience and communication strategies for 2025. They delve into hyper-personalizati
Summary In this episode of CEX Talks, host Abhinandan Jain and guest Davit, co-founder and CEO of Krisp.ai, explore the transformative impact of voice AI on industries, the evolution of Krisp from noise cancellation to r
Summary In this episode of CX Talks, host Abhinandan Jain interviews Andres Perez , co-founder and general partner at Karya Venture Partners. They discuss Andres's journey from entrepreneur to venture capitalist, his ins
In this engaging conversation, Nate Brown and Abhinandan Jain explore the intricate relationship between customer experience and employee experience. They discuss the importance of creating a positive work environment, t
Ewelina Kurtys
neuroscientist with a PhD in brain imaging, researcher at King's College London · Final Spark
1 appearance on this show
Alex Levin
Co-Founder and CEO · Regal.io
1 appearance on this show
Amandeep Singh
Strategy Consultant · Samay Enterprises
1 appearance on this show
Nate Brown
Head of Education and Enablement · Paranormal Underground Radio
1 appearance on this show
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CEX Talks is hosted by Abhinandan Jain. The show is categorised under business and has published 21 episodes.
CEX Talks has published 21 episodes.
CEX Talks regularly covers business. It sits in the business category.
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Episodes of CEX Talks average 37 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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