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Hosted by CRMPosition · 🇺🇸 US · EN · 54 episodes
Established thought leaders with verified media credentials.
AI is transforming CRM, sales, marketing automation, and customer experience.The AI CRM Podcast explores how AI agents, generative AI, and automation reshape customer engagement and revenue operations. Get practical insights on CRM strategy, lifecycle orchestration, contact center AI, and personalization at scale. Covering platforms like Salesforce, Microsoft Dynamics 365, HubSpot, SAP CX, Oracle CX, and Adobe Experience Cloud. Built for CRM leaders and technology decision-makers.
CRMPosition hosts AI CRM Podcast, a technology show with 54 episodes published.
Medallia's Signal Router normalises over thirty omnichannel feeds in under five seconds, cutting the detection window for a 30% NPS-risk score from Qualtrics' 45-minute latency to near-real time. In a telecom pilot, Meda
Every time your AI-powered chatbot scans a visitor's Social Security Number, it's silently violating HIPAA, GDPR, or PCI-DSS-unless you've built invisible walls around that data. Learn how Consent-Aware Field Masking let
If you think fine-tuning GPT-5 is a free upgrade for your CX stack, you're about to pay the price. What you'll learn - How a $120 fine-tune run translates into real-world savings per ticket and where the break-even point
You're probably overspending on your contact-center AI stack without even realizing it. In this episode you will learn: - How to break down token pricing, fine-tuning fees, and data-egress charges to calculate a true tot
Your AI-driven bot is silently leaking customer data across borders every time you train it from a public URL. - Discover how instant-training pulls answers from any public webpage, automatically encrypts each snippet, a
Hook: Most CX leaders are betting on the wrong side of the AI-powered experience-to-action equation-and it's costing them real revenue. What you will learn: - How Medallia's real-time ingestion of call transcripts, click
If you think the only cost of Dynamics Copilot is the subscription fee, you're dramatically under-estimating the true price tag. In this episode you will learn: - How regional latency adds hidden per-call transaction cos
Your SAP CX AI agents are already cutting costs-but they're also silently leaking revenue you could be capturing. What you will learn: - How to turn the 30% time saved by the Tender Analysis Agent into a billable "Bid-An
Medallia's Agentic Automation Engine now delivers next-best-action recommendations in under three seconds, cutting cost-to-serve by 12% and slashing action-loop latency by 70% to 1.8 hours. Qualtrics' Stats iQ paired wit
The reality is that Salesforce partners who cling to one‑off implementation fees are watching their profit margins evaporate as AI agents take over the bulk of configuration work. What you will learn - How a three‑tier “
Your autonomous SAP agents are already releasing orders - and most companies have no idea who's really in charge. - Learn how policy-as-code bundles in JSON-LD let you version-control governance alongside ABAP, turning r
In this episode of CRMPosition, we sit down with Pramin Pradeep, CEO of BotGauge, to examine Autonomous QA as a Solution (AQaaS) — a hybrid model that pairs self-healing AI testing agents with human QA pods, positioned a
Your CX budget is silently bleeding because the AI you trusted is charging a hidden "data-residency tax." In this episode you will learn: - How the Model Context Protocol forces a separate Copilot runtime in every sovere
The reality no one is talking about: your certified‑admin practice will become obsolete unless you master AI prompt engineering today. In this episode you will learn: - How the “prompt‑first” methodology flips the classi
Your Salesforce badge is losing its premium—fast. What you’ll learn - Why Agentforce‑generated configuration packs are slashing senior admin rates by 22% YoY. - Which new “AI‑Orchestration” micro‑certifications are now g
Your enterprise could lose years of AI investment the moment SoundHound upgrades OASYS—if you don't have a portable exit plan. What you'll learn How to embed an Agent Abstraction Layer that turns OASYS intents into OpenA
The moment an OASYS agent hits 95 % accuracy, your contract may already be rewriting its own price tag. What you will learn How SoundHound's "Capability‑Upgrade Clause" turns real‑time performance data into automatic pri
How do you transition your GTM architecture from static SaaS platforms into a high-yield autonomous engine? In this strategic briefing, CRMPosition sits down with Marvin J. Martinez, Founder of Bandsaw.ai, to dismantle a
You'll never see the hidden vendor grip on your CX stack until it's already breaking your roadmap. What you will learn How OASYS agents silently rewrite your orchestration scripts, forcing you to stay locked into SoundHo
If you keep betting on text‑based bots, you’re silently draining your containment rates and compliance safeguards. In this episode you’ll learn: - How OASYS’s speech‑native architecture slashes end‑to‑end intent latency
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AI CRM Podcast is hosted by CRMPosition. The show is categorised under technology and has published 54 episodes.
AI CRM Podcast has published 54 episodes.
AI CRM Podcast regularly covers technology. It sits in the technology category.
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