business
Hosted by Ben Foden · business · EN-US
(Previously "The CX Files"). Leaders sharing what works in AI, KM, Process, and Teams. Brought to you by Helpfeel.
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Contact path
Public web form
Booking probability
31%
Guest openness
Selective
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Signup to Generate a PitchCX Heroes is hosted by Ben Foden. The show has published 56 episodes to date.
Recent episodes include "Technology Adoption That Lasts with Pinar Kucukyilmaz | CX Heroes #56" (6 October 2026, 36 minutes), "One Serious CX Transformation Journey | CX Heroes #54 - Nate Brown" (25 August 2026, 40 minutes), and "Why Your CFO Ignores Your NPS Score with Sue Duris | CX Heroes #53" (11 August 2026, 60 minutes).
CX Heroes publishes roughly every two weeks, with episodes averaging 39 minutes across 56 episodes.
Booking probability for CX Heroes is 31%, and the host is rated Selective on guests. CX Heroes requires a Pod Score of 80 or higher. CX Heroes's contact route on record: public web form.
The strongest fits for CX Heroes are Business & Management Consulting. CX Heroes has a business audience.
Ben Foden hosts CX Heroes, a business podcast with 56 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #56
How do you judge whether a technology deployment will last after the launch team moves on? Learn in this episode: Why a rollout can perform well while executives are watching, then lag when attention drops How end-user...
Episode #54
Nate Brown's customer experience career started in a Ford Taurus with no air conditioning, cold calling strip malls in a territory nobody wanted. Today, he is the co-founder of CX Accelerator, a community with more than...
CX Heroes
Learn in this episode: Why your team gets looked at as a cost center, and how to grow beyond that framing How presenting the same metrics in a new way drives action from the CFO, COO, or CRO Why you should never send an...
Episode #52
Learn in this episode: Why packaging isn't your brand, and what actually earns customer trust The one broken promise that can cost you a B2B account How to turn a routine supplier meeting into a shared solution by...
Episode #51
Learn in this episode: Why shipping the AI first draft quietly hands over your company's voice How a fiction writer's approach to revision applies to support content Why rereading and editing AI drafts is how you...
Episode #50
Learn in this episode: Why CX maturity means knowing your starting point instead of copying another company's playbook Why everything in support can be automated, and why that is the wrong goal to chase The one customer...
CX Heroes
<p>Learn in this episode:</p>Why customers can't be fully honest with a sales rep who carries a quota, and who they open up to instead.How Brian built an entire chief customer officer program with ChatGPT before he ran...
Episode #48
<p><b>Learn in this episode:</b><br/>- How RJ Young structures three specialized support teams across 30 products to hit 95 NPS<br/>- Why most AI vendor pitches fail Amanda's one-question filter<br/>- How to build the...
Episode #47
<p>Learn in this episode:</p>How a $0.50 problem on a transit card unlocked millions in customer loyalty.Why removing everyday friction compounds into retention faster than any new feature will.What intentional AI...
Episode #46
<p>Learn in this episode:<br/>- How to move from a manual support model to an automated, intelligent self-service ecosystem.<br/>- Why democratizing knowledge creation is a powerful tool for agent retention and cultural...
Episode #45
<p>The CX Files has a new name: CX Heroes.</p><p><b>Learn in this episode:</b></p>Why AI tools should be managed with the same rigor as a BPO partner.The importance of a neutral arbiter to audit AI performance and...
Episode #44
<p><b>Learn in this episode:</b></p>Why CSMs stay silent on churn risk in strategic accounts and what is actually driving that silence.How to build executive relationships with customers before there is a problem to...
Episode #43
<p>Learn in this episode:<br/>- Why mapping the happy path is the biggest mistake in CX design.<br/>- How to identify break points in a customer journey before they cause a crisis.<br/>- The secret to building executive...
Episode #43
<p>Learn in this episode:<br/>- Why mapping the happy path is the biggest mistake in CX design.<br/>- How to identify break points in a customer journey before they cause a crisis.<br/>- The secret to building executive...
Episode #42
<p>Learn in this episode:<br/>- How to launch a new sub-brand to shift customer perception without losing legacy trust.<br/>- The process for mapping a 70-year-old customer journey to find hidden friction points.<br/>...
Episode #41
<p>Learn in this episode:</p>Naisan's secret sauce: Using emotional empathy as a business heuristic to align CX, product, and finance teams.Why understanding the emotional angle of a customer journey leads to better...
Episode #40
<p>Learn in this episode:</p>How the role of CX is shifting from ticket closure toward data curation and strategic storytelling.Why learning a little code might be the highest-leverage thing a CX leader can do right...
Episode #39
<p>Learn in this episode:</p>How internal company culture directly impacts customer retention.Why asking difficult questions early is better than a surprise at renewal.The way Culture Amp uses the clear is kind...
Episode #38
<p>Learn in this episode:</p>Why clean data is the only foundation for a successful AI rollout.The jewelry store effect and why AI looks different in a demo than in production.How to use AI for real-time sentiment...
Episode #37
<p>Learn in this episode:<br/>- Why unclear expectations cause AI deployments to fail to reach CX goals.<br/>- The importance of implementing technology within a specific business context and use case<br/>- How to view...
Recent guests on CX Heroes. Study who booked and why before you pitch.
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