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Hosted by ClearPath CX · 🇺🇸 US · EN-US · 38 episodes
Established thought leaders with verified media credentials.
ClearPath Conversations is where customer journeys find direction. Hosted by Mark Bernardin - author of The Path to Green and founder of ClearPath CX - this podcast delivers tactical advice, playbooks, and stories from the front lines of Customer Success. Learn how to rescue red accounts, lead strategic EBRs, and grow your CS career with clarity and confidence. Whether you're a new CSM or a seasoned pro, you’ll find real-world insights you can apply right away. No fluff - just results, from someone who’s been there, done it, and built the roadmap.
ClearPath CX hosts ClearPath Conversations, a business show with 38 episodes published.
In Episode 39 of ClearPath Conversations, Mark Bernardin breaks down the renewal risk audit: a structured review CSMs should run six months before a customer's renewal date. Mark explains why this window matters more tha
In Episode 38 of ClearPath Conversations, Mark Bernardin tackles one of the most consequential moments in the customer lifecycle: the price objection. Mark breaks down why a customer saying "the price is too high" is rar
In this episode of ClearPath Conversations, Mark Bernardin continues the Renewal Mastery series by challenging one of the most common assumptions in customer success: that a strong ROI slide is enough to secure a renewal
In Episode 36 of ClearPath Conversations, Mark Bernardin kicks off a new mini-series on renewal mastery with a core premise: renewal is not a conversation, it is a campaign. Mark argues that most CSMs treat renewal like
Episode 35 closes out the Executive Relationships mini-series with what Mark Bernardin calls the most important structural discipline in enterprise account management: building genuinely multi-threaded relationships. Mar
Executive sponsor departure is one of the highest-risk events in enterprise Customer Success. Most playbooks respond to it with a single line of guidance: identify a successor and update your stakeholder map. That advice
Most CSMs prepare what they're going to say before an executive meeting. Fewer prepare for what they're going to watch for. That gap is where executive meetings are won or lost. In Episode 33 of ClearPath Conversations,
Every Customer Success Manager eventually runs into the same wall: a primary contact who is doing a perfectly good job of keeping them out of the executive suite. Not out of malice, but out of habit, territory, or proced
In this episode of ClearPath Conversations , host Mark Bernardin kicks off a new mini-series focused on navigating complex executive relationships in enterprise customer success. Building on the foundational structural c
In Episode 30 of ClearPath Conversations , host Mark Bernardin wraps up the three-part mini-series on the Program Resiliency Plan (PRP) by addressing a critical question shared by many Customer Success Managers: If an ac
In this second installment of a three-part series on the Program Resiliency Plan (PRP), host Mark Bernardin moves from theory to operational execution. While the previous episode defined the four dimensions of resiliency
In Episode 28, Mark Bernardin breaks down the dangerous assumption that high adoption and positive QBRs equal account stability. He explains that many CSMs are blindsided by churn because they focus on what is happening
In this episode of ClearPath Conversations , host Mark Bernardin moves beyond the technical dashboards of Customer Success to explore the behavioral traits that separate good CSMs from truly great ones. Drawing on over a
Most Customer Success teams are drowning in data while starving for insight. They track login frequency, NPS scores, support ticket volume, and dozens of other metrics that look impressive in dashboards but don't actuall
In this episode of ClearPath Conversations , Mark Bernardin breaks down one of the most misunderstood topics in Customer Success: personal branding. Most CSMs either ignore it entirely or approach it the wrong way. They
In Episode 24 of ClearPath Conversations, Mark Bernardin examines one of the most overlooked drivers of Customer Success performance: internal documentation. He outlines four core components required to scale effectively
In Episode 23 of ClearPath Conversations, Mark Bernardin tackles one of the most undervalued skills in customer success: the ability to say "no" without damaging trust or credibility. Mark opens with a story from his ear
When a security incident, service outage, or product bug hits your portfolio, you don't get extra hours in the day. You get the same twenty-four hours as everyone else to protect millions in ARR and keep twenty accounts
In Episode 21 of ClearPath Conversations, Mark Bernardin examines what happens when customer relationships are built too heavily around one champion and that person leaves, gets reassigned, or loses influence. Framed as
Burnout in Customer Success isn't personal weakness - it's a structural challenge that can derail even top performers. Mark Bernardin shifts the conversation to systemic solutions, drawing on eleven years of CS leadershi
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ClearPath Conversations is hosted by ClearPath CX. The show is categorised under business and has published 38 episodes.
ClearPath Conversations has published 38 episodes.
ClearPath Conversations regularly covers business. It sits in the business category.
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Episodes of ClearPath Conversations average 25 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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