Oct 30, 202643 min
Your customers are polite to your face. That politeness can hide the churn risk you need to hear about months before renewal. Too often, teams only ask questions when a renewal or upsell is on the line, and customers...
business
Account Management Secrets
Hosted by Alex Raymond · business · EN
About this Podcast:
Account Management Secrets is the go-to podcast for Account Managers, the unsung heroes driving over 70% of your company’s revenue. Hosted by Alex Raymond, a leader in the field, this podcast delivers weekly insights, strategies, and tools to help you excel in your role. Whether navigating client relationships, preparing for Quarterly Business Reviews, or driving growth, each episode offers actionable advice you can use immediately.Brought to you by AMplify, the elite community for Account Managers looking to boost their careers, build skills, and expand their networks. Start your journey at https://amplifyam.com.
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Contact path
Public web form
Booking probability
33%
Guest openness
Selective
80/100
Required Score
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What is Account Management Secrets about?
Account Management Secrets is the go-to podcast for Account Managers, the unsung heroes driving over 70% of your company’s revenue. Hosted by Alex Raymond, a leader in the field, this podcast delivers weekly insights, strategies, and tools to help you excel in your role.
Who hosts Account Management Secrets?
Account Management Secrets is hosted by Alex Raymond. The show has published 100 episodes to date.
What has Account Management Secrets covered recently?
Recent episodes include "How to Build a Voice of Customer Program That Drives Retention and Growth | EP113" (30 October 2026, 43 minutes), "Curiosity Is a Superpower: Questions to Ask Clients as an Account Manager to Grow Existing Accounts | EP112" (23 October 2026, 38 minutes), and "What Churned Customers Say When You’re Not in the Room | EP111" (16 October 2026, 40 minutes).
How often does Account Management Secrets publish?
Account Management Secrets publishes roughly weekly, with episodes averaging 44 minutes across 100 episodes.
How hard is it to get booked on Account Management Secrets?
Booking probability for Account Management Secrets is 33%, and the host is rated Selective on guests. Account Management Secrets requires a Pod Score of 80 or higher. Account Management Secrets's contact route on record: public web form.
Who should pitch Account Management Secrets?
The strongest fits for Account Management Secrets are Business & Management Consulting and Photography, Polling & Other Services. Account Management Secrets has a business audience.
About the host
Alex Raymond hosts Account Management Secrets, a business podcast with 100 episodes published.
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Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #113
Curiosity Is a Superpower: Questions to Ask Clients as an Account Manager to Grow Existing Accounts | EP112
Oct 23, 202638 minMost account managers open with the same question their customers have heard a hundred times. “What are your goals?” gets a polite, forgettable answer and rarely earns a second meeting. The best questions to ask clients...
- Oct 16, 202640 min
Your customer may have decided to leave six to 18 months before the renewal quote ever went out. By the time the 60-day playbook starts, some have already switched to a competitor. That gap explains why customers churn...
- Oct 2, 202644 min
Every account manager job posting pulls in a flood of applicants. So what makes a hiring manager stop scrolling? Knowing what hiring managers look for in account managers can change how you apply, interview, and grow...
- Sep 25, 202646 min
How to lead a customer success team gets complicated when nobody agrees on what the team is responsible for. Sales has a clear job. Post-sale teams are often expected to handle whatever comes their way, yet customer...
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- Sep 18, 202649 min
Most account managers wonder what it takes to move from managing a book of business to leading one. George Siter has made that climb, going from director to VP and then into two different SVP roles at Mastercard, and he...
- Sep 11, 202655 min
Most account managers know they're supposed to "know their customer." Few have an actual system for what that means or how to prove it. Dan Horowitz, Head of US Sales & Account Management at Taboola, joins Alex Raymond...
- Sep 4, 202655 min
Your happiest customers might be the first ones to leave. That is the uncomfortable finding behind why customer satisfaction doesn't predict retention, and new data makes it even stronger. Some of the most demanding...
Episode #105
How to Prevent “Green-to-Gone” Accounts | EP104
Aug 28, 202646 minMost account teams don't lose customers overnight. They lose them slowly, through signals nobody caught in time. Knowing how to identify at-risk customers before they churn is the difference between a controlled loss...
- Aug 21, 202639 min
Most account managers can quote the theory on building relationships with executives, but the real test starts after the deal closes. That's when the senior sponsor hands you off to someone three levels down. Jamal...
- Aug 7, 202652 min
Account manager vs project manager isn't just a title swap. Smash the two roles together, and you get the worst of both worlds, with no time to do either job well. On Account Management Secrets, Alex Raymond talks with...
- Jul 31, 202635 min
Most account managers can’t clearly explain what their job is, and that gap costs them money, energy, and career momentum. This episode of Account Management Secrets delivers the account management career advice Alex...
- Jul 24, 202640 min
Keeping customers happy no longer protects your job. Buyers want measurable business outcomes, and the customer success competencies you leaned on in the last decade will not carry you forward. Host Alex Raymond sits...
- Jul 17, 202648 min
Private equity due diligence rarely accounts for the customer base itself, even though it may be the asset most likely to drive an acquisition’s success. On this episode of Account Management Secrets, host Alex Raymond...
- Jul 3, 202641 min
Most QBRs are slow, forgettable, and quietly kill your client relationships. That's the uncomfortable truth Jason Scott sat with after watching a major enterprise account stagnate for over 12 months. As a seasoned...
- Jun 26, 202638 min
Most account managers at PE-backed companies are playing by the wrong rules and don't even know it. Alex Raymond and guest Alan Gonsenhauser, an 11-time CMO and private equity advisor who calls himself a "customer...
- Jun 19, 202650 min
Customer success credibility is in trouble, and the profession earned much of the blame. On Account Management Secrets, host Alex Raymond sits down with Jenny Anderson, VP of Customer Experience at Sovra, to unpack why...
- Jun 12, 202644 min
10,000 customers. One small team. A retention strategy strong enough to make sales rethink account coverage. Andrew Carothers has built digital customer success at enterprise scale, first at Cisco across hundreds of...
- Jun 5, 202638 min
The QBR you think went fine might be the clearest sign your account is at risk. On Account Management Secrets, host Alex Raymond makes a case that the quarterly business review for account managers is the single most...
Episode #92
Account Management Team Charter: Why Your Framework Keeps Failing and How to Fix It | EP91
May 29, 202643 minThe problem is not that account management leaders lack strategy. The problem is getting that strategy out of the document and into the rhythm of the team. On Account Management Secrets, host Alex Raymond is joined by...
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