What does Kustomer do?

Kustomer is a Conversational CRM platform founded in 2015 by Brad Birnbaum and Jeremy Suriel. The company focuses on enhancing customer service by prioritizing customer relationships over traditional ticketing systems. Kustomer offers omnichannel support and AI-driven features to create seamless, personalized experiences for businesses and their customers. The core offering is a unified CRM platform that integrates data across various channels, including chat, email, social media, and messaging apps. Key features include a Timeline View for comprehensive customer history, Kustomer IQ for real-time agent guidance and automation, and advanced automations that provide personalized service. Originally aimed at small and medium-sized businesses, Kustomer now serves enterprises, allowing any team member to manage support effectively. Kustomer has partnered with notable brands such as Skims, Ring, ThirdLove, Glossier, and Sweetgreen, showcasing its commitment to customer-centric solutions. The company continues to innovate in AI-powered customer service, backed by significant funding and a leadership team with extensive industry experience.