Hosted by Sarah Caminiti · 🇺🇸 US · EN · 10 episodes
Established thought leaders with verified media credentials.
CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti , this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces: How do you transform customer support from a cost center into a growth engine? What does AI actually mean for CX jobs and systems? How can BPO partnerships create scalable, sustainable success? Each episode features candid conversations with executives shaping the future of CX — from help desk product VPs to founders of global outsourcing firms — giving you practical strategies, fresh perspectives, and real-world case studies you won’t hear anywhere else. Whether you’re a CX leader, CEO, COO, or customer-obsessed founder , this is your play
Sarah Caminiti hosts CX Roundtable, a business show with 10 episodes published.
Send us a text Workforce Management has spent too long being treated as a tactical function — focused on schedules, service levels, and intraday firefighting. In this final episode of the WFM series, we elevate the conve
Send us a text In this episode of CX Roundtable , we continue our Workforce Management (WFM) series with a deep dive into what good WFM actually looks like in practice. After covering WFM fundamentals (WFM 101) and why w
Send us a text Workforce Management 201: The Link Between Cost, Burnout, and Experience Workforce management is often treated as a scheduling function. In reality, it’s a leadership decision with lasting consequences. In
Send us a text Workforce Management (WFM) is one of the most critical—and misunderstood—functions in Customer Experience. In the first episode of the CX Roundtable Workforce Management Series , host Sarah Caminiti sits d
Send us a text What does the next decade of contact centers look like? In this episode of CX Roundtable, host Sarah Caminiti is joined by two global leaders in the customer experience industry — Brad Cleveland and Luke J
Send us a text If the culture is bad, it’s on you. If the product isn’t good, it’s on you. — Pat Osorio, Co-Founder, Birdie AI What does it really take to build a company that puts customers at the center — not just in w
Send us a text Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts? In this episode of CX Roundtable ,
Send us a text The help desk has always been the backbone of customer experience — but in an age of AI, automation, and rapidly scaling SaaS, what will it look like five years from now? In this episode of CX Roundtable ,
Send us a text Content has become the new currency of customer experience. But how do you find your voice, build credibility, and balance authenticity with brand alignment in an industry that’s still defining itself? In
Send us a text The Future of BPOs: From Commodity Outsourcing to Strategic Partnership Outsourcing has long been seen as a numbers game — low cost, high volume, little connection. But what happens when leaders refuse to
Luke Jamieson
CX evangelist · Operata
2 appearances on this show
Priscilla Brooke
Head of Podcaster Success · Buzzsprout
1 appearance on this show
Rachel Hughes
worship leader and church planter · Gas Street Church
1 appearance on this show
Jen Weaver
Bible teacher, nonprofit leader, author, host of the Good God Talks podcast · Polaris counseling
1 appearance on this show
Matt Beran
Product Specialist · InvGate
1 appearance on this show
Greg Collins
associate director · GRIT Inc.
1 appearance on this show
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CX Roundtable is hosted by Sarah Caminiti. The show is categorised under business (careers) and has published 10 episodes.
CX Roundtable has published 10 episodes.
CX Roundtable regularly covers business, careers, technology. It sits in the business category, with a careers focus.
CX Roundtable is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
CX Roundtable hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of CX Roundtable average 61 minutes, giving guests a long-form format with plenty of time to expand on their expertise.
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