Hosted by CXToday.com · 🇺🇸 US · EN-GB · 415 episodes
Established thought leaders with verified media credentials.
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
CXToday.com hosts CX Today, a technology show with 415 episodes published.
In this CX Today interview, Rob Wilkinson speaks with Jonathan Barouch, GM of Contact Center at Zendesk , about what “AI-native” and “agentic” actually mean in practice, where enterprise teams get stuck (data silos, auth
Rob Scott, Publisher at CX Today , sits down with Jeremie Abou, Sales Lead at Diabolocom , on the floor of CCW Las Vegas to ask the question the industry keeps dodging: is AI actually improving customer experience, or ju
In this CX Today interview, Marcus Law speaks with Ilan Avner, Director of Product Management at AudioCodes , about the practical reality of moving Voice AI from proof of concept into production. The conversation explore
At CCW Vegas 2026, Rob Scott sits down with J onathan 'JR' Ranger, Chief Customer Officer at CallMiner , to explore the company's latest AI innovation, 'Real-Time AI Guidance,' and what it actually means for agents, cust
In this CX Today interview, Nicole Willing speaks with Jonathan Rosenberg, Chief Technology Officer at Five9 , about the role of human-in-the-loop design in AI-powered customer experience. Rosenberg explains why mature A
AI is everywhere in customer experience, but CX leaders are under pressure to prove it is moving the needle. In this CX Today interview, Rob Wilkinson speaks with Brad Birnbaum, CEO and Co-Founder of Kustomer, about the
The Principal Analyst at ZK Research breaks down whether Zoom's 'system of action' pivot is the real deal or just clever repositioning In this CX Today discussion, Associate Editor Rhys Fisher sits down with Zeus Kerrava
As customer experience (CX) teams push beyond basic chatbot deployments, a new model is emerging: coordinated multi-agent AI systems that can execute end-to-end workflows across teams, tools, and policies. In this interv
CX Today’s Rhys Fisher sits down with Rupert Adair, Director of Product Management at Enghouse Interactive . The cloud migration era has run its course, but for many enterprises, it hasn't delivered the CX transformation
Is your board expecting AI ROI in six months while your contact centre needs eighteen? You're not alone — and that gap is producing some genuinely bad decisions. In this interview, Rob Scott sits down with Gautam Vasudev
At Cisco Live 2026, Cisco pulled back the curtain on a suite of AI-native tools designed to help organizations orchestrate, secure, and manage a blended workforce of human and AI agents. To get the inside track, CX Today
In this CX Today interview, Carrie Brough, Director of Strategy and Ops for TTEC Digital EMEA, argues that a single CX model is fast becoming a liability. Brough explains why AI-driven interactions need quick, decision-r
What does great customer experience look like when artificial intelligence is handling half the calls? For Danny Wareham, Founder and Lead Psychologist at Firgun, the answer has less to do with the technology and everyth
Upgrading 25 million homes to full fiber broadband is a logistical feat in itself. Doing it while delivering a consistently good customer experience – across 700 communications providers, each with their own messaging –
Rob Wilkinson sits down with Amazon Connect Customer leaders, Tony Shen and Jeremy Puent, to unpack what slows real deployments down, where things go wrong, and why the biggest risk is not the mistake itself but failing
Blair Pleasant breaks down what this landmark contract really means for the CCaaS market, the hyperscaler threat, and why an eight-year contract is both bold and logical Rhys Fisher, Associate Editor at CX Today, sits do
Picking the wrong AI vendor today could set your contact center back for years. That’s the core message from Rhys Harris, Product Director of AI at Content Guru , who joined CX Today to break down why flexibility needs t
Salesforce’s Agentforce Contact Center launch has split analyst opinion, and this CX Today debate gets straight to why. Host Rob Wilkinson is joined by Zeus Kerravala of ZK Research and Dave Michels of TalkingPointz to u
Ty Givens, Rhona Bradshaw, and Mike Wehrs join CX Today's Rhys Fisher to examine why most contact centers are less resilient than their uptime metrics suggest – and why agentic AI is about to make that a lot harder to pa
Everywhere you turn, the conversation about AI and customer experience sounds the same. AI will replace the contact center. Customers don't want to talk to humans anymore. Automation will fix everything. But how much of
Zeus Kerravala
Principal Analyst · ZK Research
3 appearances on this show
Vinod Muthukrishnan
VP & GM of Webex Customer Experience · Cisco
1 appearance on this show
Ty Givens
Founder and CEO · CX Collective
1 appearance on this show
Liz Miller
marketing consultant, grant writer, midlife mom · Summit Place Financial Advisors
1 appearance on this show
Martin Teasdale
contact center veteran · Team Leader Community
1 appearance on this show
Sam Wilson
barrister · Sons of Bill
1 appearance on this show
Ross
Editor · WisPolitics
1 appearance on this show
Keith Wilson
Executive Director of Product Management for Customer Experience · Smithsonian’s National Museum of Asian Art
1 appearance on this show
Martin Taylor
barrister, solicitor, councillor · City of Whittlesea
1 appearance on this show
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CX Today is hosted by CXToday.com. The show is categorised under technology and has published 415 episodes.
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