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Hosted by CXToday.com · 🇺🇸 US · EN-GB · 538 episodes
Established thought leaders with verified media credentials.
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
CXToday.com hosts CX Today, a technology show with 538 episodes published.
In this CX Today interview, Rhys Fisher sits down with Ty Givens, Founder and CEO of CX Collective , and Simel Kara, CX Account Director for Digital Experience and Transformation at Effect Digital, to dig into why end-to
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Muj Choudhury, CEO of RocketPhone.ai and former Salesforce Director, about the uncomfortable questions surrounding enterprise AI. As orga
Rob Wilkinson speaks with Rodney Hassard, Head of Product, Applications Group at Vonage , about how intelligent workspaces are reshaping the agent experience. Rodney explains why customer relationship management (CRM) fr
The HubSpot data enrichment controversy generated plenty of heat. Alexi Hatch, CMO of Acoustic , is more interested in the light. Speaking with CX Today's Rhys Fisher, Hatch reframes the episode not as a one-company scan
For more Customer Experience tech news visit https://www.cxtoday.com
If you want to know what is actually happening in customer contact — not the keynote version, not the vendor pitch version, but the version grounded in independent research across hundreds of organizations - you talk to
For more Customer Experience tech news visit https://www.cxtoday.com
What happens when your contact centre moves beyond scripted bots and into AI agents that can reason, understand context, and complete multi-step tasks end to end? In this CX Today interview, Rob Wilkinson speaks with Jon
At CCW 2026, CX Today's Rob Scott sat down with Chris Morrissey, General Manager of Zoom Customer Experience, to explore what separates genuine AI-native contact center platforms from legacy CCaaS vendors with AI bolted
What happens when powerful AI models become easier to access, harder to control, and more deeply embedded in customer experience workflows? In this CX Today interview, Nicole Willing speaks with Geoffrey Mattson, CEO of
In this interview from CCW Vegas 2026, Mike Begala, General Manager for the Americas at Casio, shares how the company is transforming its customer service operation from a traditional, transactional support model into a
Rob Scott sits down with Pasquale DeMaio (VP, Amazon Connect), Deepak Nair (SVP, AI Transformation, Citizens Bank), and Justin Robbins (Founder and Principal Analyst, Metric Sherpa) fresh off the main stage at CCW 2026 i
What happens when a critical AI model suddenly becomes unavailable, and your customer-facing workflows depend on it? In this CX Today interview, Nicole Willing speaks with Ashish Nagar, Founder and CEO of Level AI, about
For more Customer Experience tech news visit https://www.cxtoday.com
TikTok Go is collapsing the travel booking journey into a single app, and it's raising urgent questions for travel brands about customer ownership, loyalty, and digital experience. In this episode, Francesca Roche sits d
Three months ago at Enterprise Connect, Salesforce launched Agentforce Contact Center and made a bold claim: native voice, digital channels, AI agents, and CRM data in a single platform. Analysts were impressed. They wer
eannie Walters and Dr. Alyona Medelyan reveal what nearly 2,000 unfiltered airline reviews say about the chasm between brand promise and operational reality, and what CX leaders must do about it. In this CX Today discuss
AI-powered discovery is changing how consumers find businesses, and 37% are already starting their searches with AI tools rather than traditional search engines. But as ChatGPT ads emerge as a new marketing channel, most
Are enterprise CX teams ready for the next phase of AI in customer service? In this CX Today interview, Nicole Willing speaks with John Kim, Co-Founder and CEO of delight.ai, about Salesforce’s acquisition of Fin (former
Why static survey forms are failing CX leaders—and how context-aware listening is replacing them. Are traditional survey links dead? With response rates at historic lows, the answer might be yes. In this episode, Rob Sco
Zeus Kerravala
Principal Analyst · ZK Research
3 appearances on this show
Vinod Muthukrishnan
VP & GM of Webex Customer Experience · Cisco
1 appearance on this show
Ty Givens
Founder and CEO · CX Collective
1 appearance on this show
Dr. Liz Miller
marketing consultant, grant writer, midlife mom · Summit Place Financial Advisors
1 appearance on this show
Sam Wilson
barrister · Sons of Bill
1 appearance on this show
Martin Teasdale
contact center veteran · Team Leader Community
1 appearance on this show
Martin Taylor
barrister, solicitor, councillor · City of Whittlesea
1 appearance on this show
Simel Kara
Effect Digital
1 appearance on this show
Muj Choudhury
RocketPhone.ai
1 appearance on this show
Alexi Hatch
Acoustic
1 appearance on this show
Treasure AI
Treasure AI
1 appearance on this show
Concentrix
Concentrix
1 appearance on this show
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CX Today is hosted by CXToday.com. The show is categorised under technology and has published 538 episodes.
CX Today has published 538 episodes.
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