
If an AI agent chooses your insurance, what makes you trust the insurer when you need to claim?At CCW Europe in Amsterdam, I spoke with Bogdan Tancic, Director of Customer Experience at Lemonade, about trust, AI and the...


technology
Hosted by Kane Simms · technology · EN
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry” Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.
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Signup to Generate a PitchInterviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
VUX World is hosted by Kane Simms. The show has published 393 episodes to date.
Recent episodes include "How Lemonade Builds Customer Trust with AI" (27 October 2026, 13 minutes), "What it takes to make agentic AI work at scale" (23 October 2026, 9 minutes), and "Exclusive: Inside Automation Anywhere’s boost.ai acquisition plans" (20 October 2026, 49 minutes).
VUX World publishes roughly weekly, with episodes averaging 42 minutes across 393 episodes.
Booking probability for VUX World is 38%, and the host is rated Selective on guests. VUX World requires a Pod Score of 80 or higher. VUX World's contact route on record: verified email.
The strongest fits for VUX World are IT Services & Software Development. VUX World has a technology audience.
Kane Simms hosts VUX World, a technology podcast with 393 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

If an AI agent chooses your insurance, what makes you trust the insurer when you need to claim?At CCW Europe in Amsterdam, I spoke with Bogdan Tancic, Director of Customer Experience at Lemonade, about trust, AI and the...

Agentic AI is moving from helping employees to serving customers. But getting the technology to work is only part of the job. At CCW Europe in Amsterdam, I spoke with Michiel Kouijzer, SAFe Product Manager at Essent...

Automation Anywhere has agreed to acquire boost.ai. What could that mean for customer experience, personal AI agents and the autonomous enterprise?In this exclusive interview, Kane Simms speaks with Jerry Haywood, CEO...

Reliable voice AI comes from rigorous testing and evals, and Rohan Vasishth from Bluejay sees trust as the fundamental bottleneck holding back enterprise deployment. Rohan is Co-founder and CEO of Bluejay, which tests...

VUX World
Stacey Kyler and Guy Tonye of Zammo return to the show for the first time since 2021. Back then they were building for Google Assistant, Alexa and Cortana. ChatGPT arrived soon after and reshaped what customers...

The contact centre holds a record of almost every customer interaction. Every conversation carries a signal about why customers are calling and what is behind it. Processing those conversations at scale took the power...

Voice AI is the channel everyone is talking about in 2026. One of the biggest things slowing it down is often already sitting inside your stack. In this episode, I’m joined by Endre Davids from Seamly to explore what...

I'm joined by Cobus Greyling, AI evangelist at Kore.ai, for a wide-ranging conversation on where enterprise AI actually stands today. We explore why many of the ideas now being presented as breakthroughs, from graph...

Plenty of AI assistants can answer the question in front of them. Fewer can work out what someone is actually trying to do and help them do it. In this episode, we're joined by Pete Kowalczyk, AI Conversation Designer...

Safe, reliable, production-ready AI agents don't come from the model. They come from everything built around it. Rasmus Hauch is CTO of Boost.ai, one of the enterprise platforms banks, insurers and public sector...

A traditional mortgage can take weeks to process. Every application moves through rounds of document requests, condition checks, and broker queries before a decision is made. ING is using agentic AI to change that. In...

We recorded this episode at the CCW UK Summit in May, capturing some of the key conversations shaping customer experience, service and AI. AI is everywhere in customer experience, yet few organisations are turning that...

When you switch off your call centre, AI has no safety net to fall back on. RVU did exactly that, building an AI-first customer operations function that serves millions of UK consumers. In this episode, we’re joined by...

Japan has one of the lowest average NPS scores in the world, and the reason is cultural: Japanese customers expect more. Daniel Orenes Ferrández, Senior Manager of Customer Experience at Uber, discusses Omotenashi, the...

What happens when customers stop opening banking apps and start managing their finances through AI assistants? In this episode, we sit down with Mathias Fanschek, Head of Digital Transformation and Retail Strategy at...

<p>We sit down with Henry Vaage Iversen, Co-Founder and CCO at boost.ai, to explore why voice AI is finally reaching mainstream deployment across banks, insurers, telcos and other regulated industries.We dig into what's...

<p>Five years after his first appearance on the podcast, PolyAI CEO Nikola Mrkšić returns to VUX World to discuss how conversational AI has evolved from intent-based systems into enterprise-scale AI agents handling...

VUX World
<p>Enterprise AI projects fail more often than they succeed. The MIT figure Thomas Schaefer cites puts that at 95%. The reasons are rarely the model. They are the architecture beneath it, the data that feeds it, and the...

<p>In this episode, we explore the concept of the "headless enterprise," where AI agents interact with the external world without traditional user interfaces. This discussion delves into the future of ai and its...

<p>Enterprise AI tools can spin up a prototype in an hour. Getting that prototype to production with the accuracy, security, and scale a real business needs still takes months for most companies. Inbenta says its new...
Recent guests on VUX World. Study who booked and why before you pitch.
president of the SEC, Patomak Global Advisors
Co-Founder & CEO of PolyAI, Poly AI
Senior Product Designer, elementylintelligence.ai
District 14- Hammonds Plains - Upper Hammonds Plains - Lucasville - Middle & Upper Sackville, United Grid Leagues Houston Bandits
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