Hosted by Kane Simms · 🇺🇸 US · EN · 377 episodes
Established thought leaders with verified media credentials.
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry” Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.
Kane Simms hosts VUX World, a technology show with 377 episodes published.
We recorded this episode at the CCW UK Summit in May, capturing some of the key conversations shaping customer experience, service and AI. AI is everywhere in customer experience, yet few organisations are turning that e
When you switch off your call centre, AI has no safety net to fall back on. RVU did exactly that, building an AI-first customer operations function that serves millions of UK consumers. In this episode, we’re joined by A
Japan has one of the lowest average NPS scores in the world, and the reason is cultural: Japanese customers expect more. Daniel Orenes Ferrández, Senior Manager of Customer Experience at Uber, discusses Omotenashi, the J
What happens when customers stop opening banking apps and start managing their finances through AI assistants? In this episode, we sit down with Mathias Fanschek, Head of Digital Transformation and Retail Strategy at Rai
We sit down with Henry Vaage Iversen, Co-Founder and CCO at boost.ai, to explore why voice AI is finally reaching mainstream deployment across banks, insurers, telcos and other regulated industries.We dig into what's cha
Five years after his first appearance on the podcast, PolyAI CEO Nikola Mrkšić returns to VUX World to discuss how conversational AI has evolved from intent-based systems into enterprise-scale AI agents handling millio
Enterprise AI projects fail more often than they succeed. The MIT figure Thomas Schaefer cites puts that at 95%. The reasons are rarely the model. They are the architecture beneath it, the data that feeds it, and the use
In this episode, we explore the concept of the "headless enterprise," where AI agents interact with the external world without traditional user interfaces. This discussion delves into the future of ai and its implication
Enterprise AI tools can spin up a prototype in an hour. Getting that prototype to production with the accuracy, security, and scale a real business needs still takes months for most companies. Inbenta says its new Encore
Most teams are still asking where to use AI. The better question is where not to. In this episode, Adrian Matei, Product Manager from Jaja Finance, breaks down what actually happens when generative AI meets real users an
We hit the floor at the European Chatbot and Conversational AI Summit in Edinburgh with a mic and a simple rule: answer a question, then leave one for the next person. What unfolds is a chain of questions and answers fro
Most companies sit on a goldmine of customer insight and do almost nothing with it. Every conversation holds signals about frustration, churn risk, and broken experiences, yet extracting that value can be a slow and manu
How do you test something that can behave differently every single time? In this episode, we speak with Amitha Pulijala, Chief Product Officer, and Christoph Börner, VP of Engineering, both at Cyara, about one of the mos
Generative AI is changing how customer support chatbots are built, deployed and measured. In this episode, we sit down with Alia Azim, Product Lead for Chatbots at Citation Group, to discuss the company’s shift from trad
What happens when AI stops being treated like a tool and starts being hired like an employee? In this episode, we sit down with Gabe Larsen, Chief Revenue Officer at Atonom (formerly known as Signals), to explore a bold
Generative AI has changed how conversations are built and experienced. Georgios Tserdanelis, VP of Conversation Design at JPMorganChase, draws on 15 years of designing voice and chat systems to explain what still holds u
HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world. In thi
From IVRs to multimodal AI experiences, the hardest problems are rarely technical. In this episode, we dive into the evolving landscape of conversational AI and enterprise automation with Anne Cantera, Senior Product Des
AI has moved from pilot projects to boardroom urgency. Companies feel the pressure to act, hire, and keep up. Many start with tools or chase a single unicorn hire. Chris Morrow, Founder of Digitalent, explains why this a
Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is. In this episode, we’re joined by BalaKrishna Kolluru, Senior Director of AI at Cerence, the company p
Nikola Mrkšić
Co-Founder & CEO of PolyAI · PolyAI
1 appearance on this show
John Young
District 14- Hammonds Plains - Upper Hammonds Plains - Lucasville - Middle & Upper Sackville · United Grid Leagues Houston Bandits
1 appearance on this show
Henry Vaage Iversen
boost.ai
1 appearance on this show
Thomas Schaefer
Uniphore
1 appearance on this show
Merlin Bise
Inbenta
1 appearance on this show
Adrian Matei
Jaja Finance
1 appearance on this show
Shane Lynn
EdgeTier
1 appearance on this show
Christoph Börner
Cyara
1 appearance on this show
Georgios Tserdanelis
JPMorganChase
1 appearance on this show
Anne Cantera
Optimum
1 appearance on this show
Chris Morrow
Digitalent
1 appearance on this show
BalaKrishna Kolluru
Cerence AI
1 appearance on this show
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VUX World is hosted by Kane Simms. The show is categorised under technology and has published 377 episodes.
VUX World has published 377 episodes.
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