Hosted by LivePerson · 🇺🇸 US · EN · 32 episodes
Established thought leaders with verified media credentials.
Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it. Welcome to Generation AI!
LivePerson hosts Generation AI: Automating Better Business, a technology show with 32 episodes published.
In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience? In this episode, we’re joined by John Sabino, CEO of LivePerson, to discus
This week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders: Chris Moloney, CMO at Mr. Cooper, and Madhura
In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest Laura Miller, EVP of Consumer Strategy and Digital at Frost Bank! With over 20 years of lead
As generative AI rapidly evolves, it’s rewriting the rules for how businesses innovate and compete. In today’s episode, host and LivePerson solutions expert Nirali Amin welcomes Dan Miller, founder of Opus Research, whos
When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience. In this week’s episode, host Ruth Zive sits down with Natalie Romano, Global S
It may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all while keeping their sparkle. On today’s episod
With our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. In thi
Cutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with Dom Nicastro, Editor in Chief at Simpler
As the old saying goes, simplicity is the ultimate sophistication. Getting the true ROI of AI isn't about abstract visions or hypercomplicated methodologies — it's about helping humans solve concrete business problems wi
When it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? Can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of
AI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience. This week, host Ruth Zive speaks with Joe Wang, Director of Customer and C
This week, Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual, joins your co-host Joe Bradley to share insights gleaned from decades of experience as an AI strategy leader in B2B and B2B2C — a
Energy is, quite literally, what allows our societies to run the way they’re supposed to. So it should come as no surprise that our top tech minds are finding ways to harness the potential of AI to aid energy companies a
“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.” Today, Gaby Koren, Chief Revenue Officer at Data
The heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person, But what if AI has become the new employee
No matter what industry you work in, data is all around you. Understanding and harnessing that data is essential to unlocking your organization’s full potential. This week, Ranjeeta Bhattacharya, Senior Data Scientist at
Let’s be honest, not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing that consumers are conc
Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new
Great news: Generation AI is coming back for Season 2! While we prepare for our next season, please enjoy this illuminating bonus episode, in which Joe interviews Ori Freiman from McMaster University's Digital Society La
There is no lack of societal concern around the advent of AI in our everyday lives. Its influence on the cultural fabric of our world is becoming more and more advanced each day. AI can cause conflict, but it can also be
Laura Miller
EVP of Consumer Strategy and Digital · Strata Decision Technology
1 appearance on this show
Dan Miller
Radio Play-by-Play Announcer for the Detroit Lions · Valley Educational Center for Creative Arts
1 appearance on this show
Chris Miller
VP, Biometrics - Respiratory & Immunology and Statistical Innovation · North Carolina Wildlife Resources Commission
1 appearance on this show
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Generation AI: Automating Better Business is hosted by LivePerson. The show is categorised under technology and has published 32 episodes.
Generation AI: Automating Better Business has published 32 episodes.
Generation AI: Automating Better Business regularly covers technology. It sits in the technology category.
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