
Episode #17
Building the Foundational Capability to Have Hard Discussions | Ep 17
This episode is the follow-up to Episode #16 (avoiding conflict) and focuses on how to actually have productive hard conversations. Adriana and Caryn walk through a five-step process: Be Aware → Be Curious → Be Collaborative → Test Solutions → Commit, Track & Measure. Caryn introduces the concept of "facts vs. the story" — the tendency we have to invent narratives around situations that may not be accurate. The episode distinguishes between one-off hard conversations (which use the first three steps) and long-standing conflict (which requires more sustained effort, accountability, and sometimes outside help). Key takeaways: lead with curiosity instead of judgment, and stick to facts rather than the stories you're telling yourself. Would you like to create the cultural capability to have hard conversations? Connect with Adriana and Caryn at betrulytransformative.com/work-with-us

