This is Journey Management

<p>I started a podcast a few years ago, and then life happened and it stopped. I'm back, with a new one. This is Journey Management is about the few organisations that get past the one-off project and build something that lasts. Here's who's coming, and what they're going to show you.</p><p>Many organisations say they're customer-centric. They do one service design project. Some maps, some personas, a few workshops. And then it stops.</p><p>Teams have to beg for budget for the next project. Creative spaces become museums of journey maps. Projects end up as disconnected...