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This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries. In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad of successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today. Hosted by Notable CX thought leader, Tomas Haffenden: Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result. <br
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Booking probability
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Guest openness
Selective
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Signup to Generate a PitchThis podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.
Recent episodes include "Annmaree Bell (live recording from the Customer 360 Symposium)" (5 May 2026, 28 minutes), "Dr. Carmen Gould (live recording from the Marketing Tech Retreat)" (20 January 2026, 20 minutes), and "Simon Kriss: The blind spot that changed my leadership" (15 August 2025, 24 minutes).
The Mistakes That Shaped Me publishes roughly weekly, with episodes averaging 30 minutes across 65 episodes.
Booking probability for The Mistakes That Shaped Me is 33%, and the host is rated Selective on guests. The Mistakes That Shaped Me requires a Pod Score of 80 or higher. The Mistakes That Shaped Me's contact route on record: verified email.
The strongest fits for The Mistakes That Shaped Me are Business & Management Consulting. The Mistakes That Shaped Me has a business audience.
The Mistakes That Shaped Me is a business podcast with 65 episodes published.
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The Mistakes That Shaped Me
<p>What happens when you set an ambitious target, but forget to bring your team along for the ride?</p><br><p> In this exclusive live recording from the Customer 360 Symposium in the beautiful Hunter Valley, Annmaree...
The Mistakes That Shaped Me
<p>What do you do when your greatest strength becomes your biggest weakness?</p><br><p> In this exclusive live recording from the Marketing Tech Retreat in the beautiful Mornington Peninsula, Dr. Carmen Gould, Director...
<p>What happens when you’re running at 150 miles per hour but the people around you can’t keep up?</p><p> In this candid conversation, AI advisor and CX leader Simon Kriss opens up about the career-defining mistake that...
<p>If inaction is a decision, how do you explain it? In this thoughtful and candid conversation, Rajan Kumar, CEO & Co - founder of The Lumery, shares the leadership misstep that shaped him most: not acting quickly...
<p>Our host Thomas Haffenden sits down with Anna Jackson, Head of Creative Excellence at Telstra, for a raw and refreshingly honest conversation about trusting your gut, letting go of “the shoulds,” and taking the...
Episode #23
<p>Leadership Is a Muscle – And Tough Conversations Are the Workout with Stephanie Walters, Customer Experience Head for Contact Centres at Emirates</p><br><p>In this episode, Stephanie reflects on a pivotal leadership...
<p>Work, Worth & the Grown-Up Gap Year with Samantha Ezra, Principal of CX Strategy at Telstra</p><br><p>In this honest and deeply reflective episode, I’m joined by Samantha Ezra, Principal of CX Strategy at Telstra, to...
<p>In this episode, Tomas Haffenden sits down with Toby Ellis, Head of Customer Service at AMP, to explore a pivotal leadership lesson from early in his career and how it shaped the way he leads today. From building...
Episode #20
<p>The cost of staying silent versus the power of speaking up with Jacquie Alley, Chief Operating Officer at The Media Store, and hosted by Tomas Haffenden.</p><p> </p><p>Jacquie Alley has worked in the advertising...
Episode #19
<p>Navigating leadership, motherhood and defining your worth with Amy Murrell, Chief People Officer at Rest Super, and hosted by Tomas Haffenden.</p><p> </p><p>Amy Murrell spent much of her early career thinking that...
<p>Burnout, Business and Bravery with Nyssa Packard, Senior Director of CX at Skyscanner, and hosted by Tomas Haffenden.</p><br><p>Nyssa Packard has always believed in the goodness of people. From McDonald's to Danone...
<p>Playing It Safe vs Taking the Leap with Michael Petersen, Founder & CEO of Pivotus</p><br><p>In this episode, we are joined by Michael Petersen, Founder and CEO of Pivotus, for an honest conversation about the...
Episode #16
<p>Culture Shock, Courage & the Closed Door with Gail Russell, Global Head of Customer Experiences & Channels, HSBC</p><br><p>In this powerful episode, I’m joined by Gail Russell, Global Head of Customer Experiences and...
Episode #15
<h2>Featuring Georgia Thomas, Director of Brand, Media & Communications at THE ICONIC</h2><p>Georgia Thomas shares a career-defining mistake from her early days as a TV buyer. When handling a major advertising account...
Episode #14
<p>Alice Almeida shares her powerful fertility journey and the impact it had on her career. Her story is a reminder of the importance of empathy in the workplace, for both leaders and team members.</p><br><p>Did you...
<p>In this episode, we speak with mindfulness and high-performance expert Melo Calarco, who shares a life-changing story from his global cycling journey, getting caught in a cyclone and how it became the catalyst for...
Episode #12
<p>This week on The Mistakes That Shaped Me, we sit down with Pancho, CEO of Forty Winks and former PUMA exec, to talk leadership, burnout, and why sleep is non-negotiable.</p><br><p>Pancho shares how sacrificing rest...
<p>The hilarious Chris Savage, Business growth specialist, The Savage Company, an Ashton Media supporter since day one whom we greatly appreciate, shares his formative leadership mistakes and the lessons they taught...
Episode #10
In this episode, we welcome Candice Liew GAICD, Head of Customer Strategy and Experience at Flybuys, who shares her valuable insights on the delicate art of innovation. Candice opens up about learning not to fall in...
Episode #9
In this episode, Chris shares his powerful journey of living with dyslexia and how, for years, he saw it as an obstacle to overcome. He opens up about the pivotal moment when he realised his unique way of processing...
Recent guests on The Mistakes That Shaped Me. Study who booked and why before you pitch.
author of “The AI Empowered Customer Experience”, Customer Innovation Experience Institute
Conservatrice en chef du département Asie du Victoria and Albert Museum, Gow Langsford Gallery
former corporate lawyer, co-founder of E!Studios, CEO of Venture Haus Group, THE ICONIC
international mindfulness coach, speaker, and author, Bongiorno Financial Group
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