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Hosted by Luigi Ferri · 🇺🇸 US · EN-US · 154 episodes
Established thought leaders with verified media credentials.
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals!Stay Connected:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Youtube: https://www.youtube.com/@theitsmpracticeWebsite: http://www.theitsmpractice.com
Luigi Ferri hosts The ITSM Practice: Elevating ITSM and IT Security Knowledge, a technology show with 154 episodes published.
Discover why the Software Bill of Materials (SBOM) is rapidly becoming a strategic necessity for Managed Service Providers (MSPs) and enterprise IT leaders. In this episode, Luigi Ferri explains how software supply chain
PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service Management, IT Service Management, and cyberse
Why do organizations struggle to trust their operational data despite having plenty of it? In this episode of The ITSM Practice Podcast, Luigi Ferri explains the critical difference between data quality and data integrit
Preparing for the ITIL 5 Foundation exam? Discover why successful candidates focus on understanding the ITIL Value System, Value Chain, Governance, AI Capability, Four Dimensions, and Service Lifecycles as one connected
In this episode, Luigi Ferri explores why organisations often take the wrong first step when preparing for PSD3 compliance. Rather than rushing into new tools, fraud platforms, or transformation programmes, PSD3 readines
Why do most AI security strategies fail in the midmarket? In this episode of The ITSM Practice Podcast, we explore why successful AI security is not about buying more AI tools but about building the right foundation firs
Are modern enterprises losing control of their architecture? In this episode, Luigi Ferri explores why cloud adoption, outsourcing, SaaS expansion, and fragmented governance are creating hidden dependencies and increasin
AI is changing cybersecurity faster than most organizations can govern it. In this episode of The ITSM Practice Podcast, Luigi Ferri explores why identity has become the true enterprise perimeter. As organizations race t
FINMA Circular 2023/1 is transforming operational resilience from a compliance exercise into a strategic leadership priority for Swiss banks. In this episode, Luigi Ferri explains why ITIL 4 is far more than ITSM, it is
Broken Transmission: Why Agile Fintechs Miss Strategy | In this episode of The ITSM Practice Podcast, Luigi Ferri explains why fintech strategy execution fails despite Agile delivery, strong squads, and constant releases
Fintech leaders: stop defaulting to ISO 42001. Discover how FINOS empowers you to design scalable, audit-ready AI governance before regulation forces your hand. Learn to align controls, reduce risk, and build governance
A single question can expose a major cloud risk: who is responsible? This episode breaks down the cloud shared responsibility model, revealing how unclear ownership, misconfigurations, and weak governance lead to data br
Most organisations manage only build and operate, ignoring growth, where security risk explodes. Luigi Ferri reveals how CISOs miss the most critical phase, where scaling, DevOps, and rapid decisions create hidden securi
ITIL 5 exposes a critical ITSM flaw: Service Owners held accountable without authority. Discover how broken governance, security vs delivery conflicts, and unclear decision rights undermine outcomes. Learn why real accou
PSD3 is reshaping payments security, moving beyond PSD2’s access model to address fraud, scams and trust abuse. This episode explains why strong authentication is no longer enough, how APIs become critical to trust, and
AI governance maturity can be misleading. Many organizations rely on frameworks, policies, and dashboards that signal control but fail to reflect true understanding of AI systems. This episode explores the Governance–Und
DevSecOps promises shared security responsibility, but what happens when accountability shifts without decision authority? In this episode of The ITSM Practice Podcast, Luigi Ferri explores governance gaps, risk ownershi
Enterprise Risk Management (ERM) often looks mature—risk registers, ISO 31000 alignment, MoR processes—yet fails to influence real decisions. In fintech and regulated environments, risk governance must shape judgment, no
In this episode of the ITSM Practice Podcast, Luigi Ferri explores how ITIL 5 shifts leadership from explaining incidents to owning systemic decisions. In complex service ecosystems, governance must move upstream—before
In this episode of the ITSM Practice Podcast, Luigi Ferri challenges the illusion of security frameworks and compliance culture. Exploring the Secure Controls Framework (SCF), ISO, NIST and ITIL 5, he exposes governance
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The ITSM Practice: Elevating ITSM and IT Security Knowledge is hosted by Luigi Ferri. The show is categorised under technology and has published 154 episodes.
The ITSM Practice: Elevating ITSM and IT Security Knowledge has published 154 episodes.
The ITSM Practice: Elevating ITSM and IT Security Knowledge regularly covers technology. It sits in the technology category.
The ITSM Practice: Elevating ITSM and IT Security Knowledge is accessible for guests with genuine technology expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of The ITSM Practice: Elevating ITSM and IT Security Knowledge average 9 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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