technology
Hosted by Luigi Ferri · technology · EN-US
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals!Stay Connected:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Youtube: https://www.youtube.com/@theitsmpracticeWebsite: http://www.theitsmpractice.com
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Verified email
Booking probability
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Guest openness
Selective
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Signup to Generate a PitchJoin Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals!
The ITSM Practice: Elevating ITSM and IT Security Knowledge is hosted by Luigi Ferri. The show has published 169 episodes to date.
Recent episodes include "Is Your Security Team Built Around Vendors?" (27 October 2026, 14 minutes), "Scaling an MSP Without Scaling Headcount" (20 October 2026, 13 minutes), and "Your SOC Stops at the Firewall. Should It? - Part 2" (13 October 2026, 14 minutes).
The ITSM Practice: Elevating ITSM and IT Security Knowledge publishes roughly weekly, with episodes averaging 12 minutes across 169 episodes.
Booking probability for The ITSM Practice: Elevating ITSM and IT Security Knowledge is 35%, and the host is rated Selective on guests. The ITSM Practice: Elevating ITSM and IT Security Knowledge requires a Pod Score of 80 or higher. The ITSM Practice: Elevating ITSM and IT Security Knowledge's contact route on record: verified email.
The strongest fits for The ITSM Practice: Elevating ITSM and IT Security Knowledge are IT Services & Software Development. The ITSM Practice: Elevating ITSM and IT Security Knowledge has a technology audience and around 500 subscribers on YouTube.
Luigi Ferri hosts The ITSM Practice: Elevating ITSM and IT Security Knowledge, a technology podcast with 169 episodes published.
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Episode #35
Is your cybersecurity team built around security capabilities or vendor products? In this episode of The ITSM Practice Podcast, Luigi Ferri explores why CISOs should prioritize security skills, detection and response...
Episode #33
How can an MSP grow revenue without growing headcount at the same rate? In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can protect margins through a scalable Target Operating Model...
What happens when a cyber-physical threat crosses Cybersecurity, Physical Security, Facilities and IT Operations? This episode explores how SOC teams can correlate signals, establish incident ownership, define...
Does your SOC really protect the entire business, or does its visibility stop at the firewall? In this episode of The ITSM Practice Podcast, Luigi Ferri explores drone threats against data centers and what they reveal...
Episode #30
AI that summarizes an incident is one thing. AI that disables accounts, isolates endpoints and blocks connections is another. In this episode of The ITSM Practice Podcast, Luigi Ferri explains the ITIL 5 6C Model for AI...
Episode #29
A critical vulnerability is not automatically a critical business risk. If your CMDB only tells you which server is affected but not the customer, service, contract, SLA, or revenue behind it, you are missing the...
Episode #28
Is your security stack actually protecting you, or are you just paying for too many tools? This episode looks at security tool sprawl, unused capabilities, overlapping products, skills gaps and vendor dependency. Before...
24/7 support does not automatically mean 24/7 capability. In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can design profitable 24/7 IT support using follow-the-sun models, AI, automation...
AI is no longer just a technology tool, it is becoming part of the workforce. In this episode, Luigi Ferri explores why AI represents a workforce transformation rather than a technology project, and how CIOs, CISOs, and...
Are cyber exercises actually improving your cybersecurity resilience, or just satisfying compliance requirements? In this episode, Luigi Ferri explores ENISA's cyber exercise methodology, the gap between testing and...
Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores the critical...
Episode #23
AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts, and risk models are no longer sufficient...
Episode #22
Discover why traditional cybersecurity defense is no longer enough in the AI era. Luigi Ferri explores the DARE25 framework, dynamic risk management, governance, Purple Teaming, accountability, and adaptive leadership...
Episode #21
In this episode of the ITSM Practice Podcast, Luigi Ferri explores why supply chain resilience has become one of the biggest strategic challenges for Government Managed Service Providers (MSPs). Using practical examples...
Episode #20
Discover why the Software Bill of Materials (SBOM) is rapidly becoming a strategic necessity for Managed Service Providers (MSPs) and enterprise IT leaders. In this episode, Luigi Ferri explains how software supply...
Episode #19
PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service Management, IT Service Management, and...
Episode #18
Why do organizations struggle to trust their operational data despite having plenty of it? In this episode of The ITSM Practice Podcast, Luigi Ferri explains the critical difference between data quality and data...
Episode #16
Preparing for the ITIL 5 Foundation exam? Discover why successful candidates focus on understanding the ITIL Value System, Value Chain, Governance, AI Capability, Four Dimensions, and Service Lifecycles as one connected...
Episode #17
In this episode, Luigi Ferri explores why organisations often take the wrong first step when preparing for PSD3 compliance. Rather than rushing into new tools, fraud platforms, or transformation programmes, PSD3...
Why do most AI security strategies fail in the midmarket? In this episode of The ITSM Practice Podcast, we explore why successful AI security is not about buying more AI tools but about building the right foundation...
Recent guests on The ITSM Practice: Elevating ITSM and IT Security Knowledge. Study who booked and why before you pitch.
ITIL 4 Master and Ambassador, author, and consultant, Industrial Areas Foundation Pacific
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