Oct 24, 20251h 1mS4
In this episode of Ticket Volume – IT Podcast, host Matt Beran sits down with Prashant Arora (PepsiCo), Daniel Ciolek (InvGate), and Suzanne Galletly (AXELOS) to unpack how Artificial Intelligence is reshaping IT...
technology
Ticket Volume - IT Podcast
Hosted by InvGate · technology · EN
About this Podcast:
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!
Pitch Analysis
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Contact path
Verified email
Booking probability
35%
Guest openness
Selective
80/100
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What is Ticket Volume - IT Podcast about?
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!
Who hosts Ticket Volume - IT Podcast?
Ticket Volume - IT Podcast is hosted by InvGate. The show has published 114 episodes to date.
What has Ticket Volume - IT Podcast covered recently?
Recent episodes include "102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas" (24 October 2025, 61 minutes), "101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore" (19 August 2025, 55 minutes), and "100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far" (15 May 2025, 17 minutes).
How often does Ticket Volume - IT Podcast publish?
Ticket Volume - IT Podcast publishes roughly every two weeks, with episodes averaging 39 minutes across 114 episodes.
How hard is it to get booked on Ticket Volume - IT Podcast?
Booking probability for Ticket Volume - IT Podcast is 35%, and the host is rated Selective on guests. Ticket Volume - IT Podcast requires a Pod Score of 80 or higher. Ticket Volume - IT Podcast's contact route on record: verified email.
Who should pitch Ticket Volume - IT Podcast?
The strongest fits for Ticket Volume - IT Podcast are IT Services & Software Development. Ticket Volume - IT Podcast has a technology audience.
About the host
InvGate hosts Ticket Volume - IT Podcast, a technology podcast with 114 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Aug 19, 202555 minS4When is it really time to replace IT tools? In this episode of Ticket Volume – IT Podcast, we dive into the warning signs, triggers, and challenges that push organizations to switch IT software. Host Matt Beran sits...
May 15, 202517 minS1In this special 100th episode of Ticket Volume – IT Podcast, we flip the script. Instead of interviewing a guest, host and InvGate Product Specialist Matt Beran takes a moment to reflect on the journey so far — what the...
Episode #99
99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management
Mar 20, 202531 minS1In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident management, and the role of trust in IT...
Mar 6, 202529 minS1In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Alicia Syx, IT Asset Disposition (ITAD) expert at Sycamore International, to expose the hidden risks and overlooked opportunities in IT recycling...
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Feb 20, 202527 minS1Governance—it’s a term we hear all the time in IT and business, but do we really understand it? In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Valence Howden, Advisory Fellow at InfoTech...
Episode #96
96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics
Feb 6, 202533 minS1In this episode of Ticket Volume, Matt Beran welcomes Linda Lenox, a Service Management expert with decades of experience transforming IT operations. Together, they dive into the art and science of crafting meaningful...
Jan 23, 202538 minS1In this episode of Ticket Volume, Matt Beran sits down with John Gordon, Senior VP of HP Managed Solutions Division, to explore how preventative Incident Management is reshaping IT operations. With a vision for...
Jan 9, 202531 minS1Optimizing Service Management in higher education with Vicki Rogers In this episode of Ticket Volume, Matt Beran sits down with Vicki Rogers, Director of Service Management at Georgia Tech, to explore the unique...
Dec 26, 20241h 5mS1In this episode of Ticket Volume, Matt Beran reunites with ITSM legends Rob England, Claire Agutter, and Mark Smalley to explore how 2024 shaped IT Service Management and what trends will define the years ahead. This...
Dec 12, 202442 minS1Emotional Intelligence, CX, and Building Community with Luke Jamieson and Michael Mattson In this episode of Ticket Volume, Matt Beran sits down with CX leaders Luke Jamieson and Michael Mattson to unpack the evolving...
Nov 28, 202428 minS1AI, Leadership, and the Future of Service Management with Ariel Gesto. In this episode of Ticket Volume, Matt Beran sits down with Ariel Gesto, CEO and co-founder of InvGate, to explore the game-changing (and sometimes...
Episode #90
90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast
Nov 14, 202433 minS1In this episode of Ticket Volume, Matt Beran reconnects with the team behind JAMF’s Service Management Office (SMO) to explore their journey and success stories! Featuring insights from Melissa Dunham, Senior Director...
Episode #89
89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth
Oct 31, 202438 minS1Join us as we dive into the latest Ticket Volume - IT podcast episode with the insightful Kenneth "Kengon" Gonzalez! This time, Kenneth, a former Gartner analyst and industry advisor, shares why focusing on...
Episode #88
88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson
Oct 17, 202440 minS1In this episode of Ticket Volume, Matt Beran chats with Shane Carlson, Director of Global Presales Strategic Services at Airtable, about the evolution of Service Management processes. They explore how rigid processes...
Episode #87
87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard
Sep 13, 202450 minS1In this episode of Ticket Volume, host Matt Beran dives into the crucial topic of technology and mental health. Joined by experts Dr. Erika Torres, Aileen Day, and Emily Hubbard, they explore the challenges tech...
Episode #86
86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg
Aug 29, 202453 minS1Is the IT job market strong or in crisis? Where should you search for jobs? How do you land interviews and stand out? These are the main questions we tackle in this episode of Ticket Volume. Join host Matt Beran as he...
Episode #85
85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley
Aug 15, 202436 minS1Join us in Episode 85 of Ticket Volume as we delve into the world of Service Management Maturity and Service Desk Certifications with industry experts Joshua Nelson, Alex Harding, and Sarah Jayne Bulley. Discover the...
Aug 1, 202433 minS1Join us for an enlightening episode of the Ticket Volume podcast as host Matt Beran sits down with Dr. Tuuli Bell, a leading expert in sustainability and Environmental, Social, and Governance (ESG) criteria. In this...
Jul 18, 202436 minS1Join us for a thrilling dive into the world of AI in IT Service Management with expert Daniel Ciolek from InvGate. In this episode, Daniel spills the secrets on how AI is transforming ITSM—from supercharging response...
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