ITIL® 4 Unplugged - Simplifying IT Service Management

<p>Join Alex and Tyler as they explore the always-awake world of Monitoring and Event Management in ITIL 4! In this engaging deep dive, discover how to transform your IT operations from reactive firefighting to...

<p>Join hosts Tyler and Alex as they unpack one of ITIL® 4 most critical yet misunderstood practices - Service Configuration Management. Think of it as creating a GPS for your digital infrastructure! In this episode, we...

<p>In this episode of ITIL® 4 Unplugged: Elevate Your ITSM, Tyler and Rachel untangle the often-confused practices of Release Management and Deployment Management. Through real-world examples, natural conversation, and...

<p>The episode titled “Dear Service Provider, We Need to Talk…” opens with a playful yet insightful look at what happens when expectations between service providers and customers are misaligned — and how Service Level...

<p>When everything’s on fire, who brings the calm? In Keeping the Lights On, Jordan and Jessica dive into the ITIL® 4 Incident Management practice—exploring how organizations respond, recover, and restore services fast...

<p>In this premiere episode of ITSM Elevate, we uncover what defines a truly modern service desk in today’s fast-paced digital landscape. From shifting beyond reactive support to building a culture of proactive...

<p>In this episode of The ITSM Elevate, we tackle the real monster behind every ITSM transformation: Organizational Change. Why is it so difficult? How can you navigate it? We explore two powerhouse frameworks—the Satir...

<p>A Digital Maturity Model is a framework that helps organizations assess and benchmark their progress in digital transformation (the digital strategy in ITSM/ITIL® 4) across multiple dimensions. It typically defines...

<p>This is the final episode of our ITIL 4 Unplugged series, wrapping it all up with three critical ITIL practices: Service Request Management, Service Level Management, and Information Security Management. Sarah and...

<p>This episode covers the ITIL practices that keep IT sustainable in the long run. We are talking about Service Configuration Management, Continual Improvement, IT Asset Management, and Supplier Management.</p>

<p>In this episode, Sara and Chris dive into the management practices that are crucial to keep IT services running smoothly: Incident management, Problem management, Monitoring and Event Management, Change Enablement...

<p>This episode tackles the ITIL Service Value System (SVS) and the Service Value Chain (SVC). How IT services actually create value instead of just being a cost center.</p>

<p>We’re tackling something every IT service depends on—the 4 Dimensions of Service Management. These are the four key areas that determine whether an IT service runs smoothly or crashes and burns.</p>

<p>In this episode, we’re diving into something that makes ITIL actually work in the real world - The ITIL Guiding Principles, the golden rules of IT service management. These seven principles help businesses make smart...

<p>This episode introduces the key concepts of IT service management in a way that’s engaging, practical, and easy to understand.</p>