business
Hosted by Krishna Raj Raja · business · EN
Customer support isn't just a cost center—it’s the heartbeat of your brand. Based on the principles of the book Support Experience , this podcast dives into the strategies that transform standard service into a competitive advantage. Voice of the Customer is the lifeblood of every technology business. But most companies lose touch with it as they scale, leading to poor customer experiences and high churn. Some companies, however, have taken a different path. They not only stay in touch with the Voice of the Customer... they amplify it with artificial intelligence and smart automation. Their secret? Building a world-class Support Experience . Support Experience transforms customer support from a reactive cost center to a proactive profit center. It empowers your people to deliver exceptional support at scale. It turns customer conversations into tangible product improvements, fueling the long-term health of your business. <br
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Booking probability
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Signup to Generate a PitchCustomer support isn't just a cost center, it’s the heartbeat of your brand. Based on the principles of the book Support Experience, this podcast dives into the strategies that transform standard service into a competitive advantage. Voice of the Customer is the lifeblood of every technology business.
Support Experience is hosted by Krishna Raj Raja. The show has published 32 episodes to date.
Recent episodes include "Why "Just Use Claude" is a Strategic Mistake for Customer Support Automation" (20 July 2026, 23 minutes), "How Browser Wars Predict LLM Wars And the AI Endgame" (30 June 2026, 16 minutes), and "Why AI Bills Rise as Prices Fall: Defeating the Token Tax" (2 June 2026, 20 minutes).
Support Experience publishes roughly every two weeks, with episodes averaging 26 minutes across 32 episodes.
Booking probability for Support Experience is 39%, and the host is rated Selective on guests. Support Experience requires a Pod Score of 80 or higher. Support Experience's contact route on record: verified email.
The strongest fits for Support Experience are Business & Management Consulting and IT Services & Software Development. Support Experience has a business audience.
Krishna Raj Raja hosts Support Experience, a business podcast with 32 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #32
Reaching for a frontier model like Anthropic's Claude by default feels safe—but it is frequently the wrong choice technologically and financially. Drawing on lessons from the open-source database revolution and the Big...
Episode #31
Are Large Language Models (LLMs) the ultimate product of the AI revolution, or just the plumbing? In this episode, we explore the striking structural parallels between the 1990s browser wars and today's race for AI...
Episode #30
In this episode, we explore a strange paradox showing up in enterprise budgets this year: if AI token prices are falling rapidly, why do enterprise AI bills keep climbing? Even though the cost to run inference on...
Episode #29
In this episode, we explore the crucial divide between personal AI agents and enterprise-grade ambient AI. While viral open-source projects like OpenClaw have demonstrated the massive demand for "always-on" autonomous...
Episode #28
For the past two decades, enterprise customer support has been weighed down by a "cobbled ecosystem" of disjointed software. From CRMs and ticketing systems to telephony and live chat platforms, support agents are...
Episode #27
Salesforce recently unveiled Headless 360 at TDX, a sweeping initiative that exposes its platform capabilities as APIs, MCP tools, and CLI commands so AI agents can operate the system without a graphical browser. This...
Episode #26
In this technical deep dive, we unpack the architecture behind why nearly 70% of enterprise support CRM migrations exceed their budgets, miss deadlines, or fail entirely . We explore the hidden engineering costs of...
Episode #25
In this episode, we dive into a costly operational mistake: why organizations rush to deploy customer support chatbots before truly understanding what their customers are asking. Despite the promise of 24/7 coverage and...
Episode #24
In this episode, we take a deep dive into the engineering architecture behind SupportLogic’s AutoQA system and uncover why evaluating customer support interactions requires far more than simply asking a Large Language...
Episode #23
Are we truly entering the intelligence era, or is the buzz around AI agents just a Super Bowl advertising trend? In this episode, we cut through the noise to explore the real-world applications of agentic AI in the...
Episode #22
In this episode, we explore how the SupportLogic Engineering Team is transforming generative AI summarization from a risky, black-box experiment into a trustworthy, enterprise-grade system. Moving GenAI into real-world...
Episode #21
In this episode, we strip away the hype surrounding modern artificial intelligence to explore the reality of AI in Customer Experience (CX). We discuss why AI should be viewed as "intelligent automation" rather than...
Episode #20
Are your engineering and support teams stuck building unmaintainable trees of exceptions? Traditional case routing relies on deterministic logic—static "if/then" rules that completely fail at the combinatorial...
Episode #19
We are wasting 14 billion support hours annually—time that, with the right AI strategy, can be reclaimed and redirected toward value creation. But rushing to adopt AI without a clear plan risks chaos. This episode...
Episode #18
In this episode, we unpack the "Big Three" customer feedback metrics used by organizations worldwide: Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). We'll explore the heated...
Episode #17
In today’s enterprise landscape, over 95% of organizations report near-zero measurable returns on AI investments because critical data remains trapped in fragmented "AI silos". In this episode, we deep dive into the...
Episode #16
In this episode, we cut through the hype to explore exactly companies are successfully integrating AI in their support workflows. We are discussing the panel featuring Erika Semtei, VP of Customer Support at Braze , and...
Episode #15
In this episode, we explore why having the right technology and processes isn't enough to deliver a world-class Support Experience (SX) without the right company culture to back it up. Drawing on insights from Chapter...
Episode #14
In many organizations, customer escalations are treated like sudden, destructive lightning strikes. We challenge that notion, exploring the hard truth that escalations are not random, but the logical conclusion of...
Episode #13
In this episode, we discuss the panel discussion between the host Ryan Nichols (Partner at DYDX Capital and former EVP of PM at Salesforce Service Cloud), Sowmya (VP of Revenue Operations at HubSpot) and Vijay (Partner...
Recent guests on Support Experience. Study who booked and why before you pitch.
stunt coordinator, NICE
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