Small Business Big AI

It's the exact two-year anniversary of Small Business Big AI , and Kim and Hal are finally answering a promise from a year ago. In Episode 96, they told you that you were renting your business: your CRM, your scheduling...

A friend spent four months and real money putting AI into her business. Good tools, the expensive ones. Last Tuesday she called to say it was confidently wrong about everything and she was about to rip the whole thing...

Kim wrote a press release announcing the sale of Lewis Howard Insurance Group for eighteen times earnings. It has not happened. She wrote it because until you write it, somebody else writes it for you, and when they...

What if the biggest obstacle to AI adoption isn't the technology - but the word leaders use to describe their people? Resistance. In this Expert Spotlight, Kim Lewis Howard sits down with Dr. Tamara Bombardo-Way...

Somewhere this week a machine picked up a phone and called a business. It asked if they were open. It asked what something costs. It made a decision on behalf of the person who sent it, and then it hung up. There was no...

$12,000 to build. $350,000 a year saved. One workflow. For one hundred episodes it has been Kim and Hal at thecoffee table. On episode one hundred one, Kim brings in guest: Brandon Hurter, founder and CEO of Pivot180...

Ninety-nine episodes of telling business owners to build theengine. Then we got on a plane. Kim and Hal spent three days in Venice Beach, California with a group of engineers and mathematicians who build AI-native...

If your clients discovered that artificial intelligence did 80 percent of the work you charged them for... would they still pay you? Kim asked Hal for the honest answer. She got it: “Some of them wouldn't.” And clients...

Right now, all over the internet, people are celebrating.Canceling software. Screenshotting the receipts. Posting them like trophies — while the headline floats overhead: “$285 billion in software value... gone.”...

AI didn’t delete the work. It relocated it — andthe new address is inside your head. 95% of AI projects fail. Not because the modelis dumb — because nobody did the capture work first. Enterprises went from 11% to 56% in...

You think you own your business. You log into the CRM, youexport the spreadsheet, you watch the follower count climb — and it feels like ownership. In this Coffee Table Conversation, Kim and Hal make the case that most...

You bought the AI to get your life back. So why did it quietly book your weekend? There’s finally a number on it. The Glean Work AI Index (June 2026) found AI gives the average operator about 11 hours a week back — and...

Every small business owner is asking the same question rightnow: “Which AI tool should I be using?” Kim Lewis Howard says it’s the wrong question. And she has a better one. In this episode, Kim and Hal make the case...

What happens when your next customer never calls, never fills out the form, never reads your About page — becausetheir AI agent does it for them? In Episode 93, Kim Lewis Howard and Hal Howard close the Systemized or...

The businesses pulling ahead aren't bigger. They're leaner. Here's the blueprint. In Episode 92, Kim Lewis Howard and Hal Howard draw the line between reactive lean and designed lean — and showwhat a business actually...