technology
Hosted by Scott LeFante · technology · EN-US
Service X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits.
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Contact path
Verified email
Booking probability
22%
Guest openness
Selective
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Signup to Generate a PitchService X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits.
Service X-Factor is hosted by Scott LeFante.
Recent episodes include "Why Most Mobile CRM Fails (And How Resco Fixed It)" (2 April 2026, 43 minutes), "Straight from the Source: Microsoft's Jason Cohen on Field Service, Project Operations & What's Next" (5 March 2026, 53 minutes), and "A Former Teacher Proves You Belong At The Table And Shows How To Earn Your Seat" (27 February 2026, 48 minutes).
Service X-Factor publishes roughly monthly, with episodes averaging 48 minutes.
Booking probability for Service X-Factor is 22%, and the host is rated Selective on guests. Service X-Factor requires a Pod Score of 80 or higher. Service X-Factor's contact route on record: verified email.
The strongest fits for Service X-Factor are IT Services & Software Development and Business & Management Consulting. Service X-Factor has a technology audience.
Scott LeFante hosts Service X-Factor, a technology podcast.
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Service X-Factor
<p>One million syncs a week sounds like a brag, until you realize it’s a promise. Field teams don’t care about features…they care that their mobile CRM works fast, offline, and under pressure.</p><p>In this episode, we...
Service X-Factor
<p>What happens when the people who build D365 Field Service sit down with the people who implement it every day? You get this episode.</p><p>Jason Cohen has been on the Microsoft Field Service product team for nearly...
Service X-Factor
<p>Ready to trade word salad for real substance? We sit down with community builder and BizApps veteran Julie Yack to unravel how a former preschool teacher became a force in Dynamics 365 and the Power Platform, and why...
Service X-Factor
<p>If your CRM could listen, learn, and log the work for you, how much time would your team get back? We sit down with longtime Microsoft MVP and AI futurist Chris Cognetta to unpack the shift from forms and clicks to...
Service X-Factor
<p>Ever seen a CRM project teeter on the edge and wondered if the platform is the problem? We invited Microsoft MVP Heidi Neuhauser to unpack why so many implementations stall, why “more fields” won’t fix adoption, and...
Service X-Factor
<p>The wrench turns faster when the app gets out of the way. That’s the spirit of our deep dive with Microsoft’s Luis Masieri, Group PM for Dynamics 365 Field Service, as we unpack how AI is reshaping frontline work...
Service X-Factor
<p>What does it take to break into tech without a computer science degree? In this captivating episode of Service X Factor, we meet Emily, whose journey from art major to successful tech professional challenges...
Service X-Factor
<p>The tech world isn't always welcoming to newcomers, especially women and people of color. But what happens when someone breaks through those barriers with determination, continuous learning, and a commitment to...
Episode #6
<p>When technology meets creativity, innovation thrives. The Service X Factor podcast welcomes Reham Darwiche, Power Platform Lead at Intralox, who embodies this perfect harmony between technical expertise and creative...
Episode #5
<p>Ben Vollmer, a luminary in the field service space, joins hosts Scott LeFante and Will McLendon to share wisdom gleaned from decades at the intersection of technology and service operations. What begins as a journey...
Episode #4
<p>Looking past the AI hype cycle can be challenging when tech influencers and executives make bold claims about artificial general intelligence revolutionizing industries overnight. Sahib Sawhney, our expert guest with...
Episode #3
<p>What happens when you put the "Field Service Guru" in the hot seat? Magic, insight, and a fascinating journey through two decades of service evolution.<br/><br/>Pierre Hulsebus takes us back to 2002, when field...
Service X-Factor
<p>Mark Christie, a Field Service expert and prominent community builder, joins hosts Scott LeFante and Will "Quad" McLendon to challenge conventional thinking about scheduling technologies and implementation...
Service X-Factor
<p>Welcome to the premiere episode of the Service X Factor podcast, where we dive deep into the transformative power of modern field service technology! <br/><br/>Microsoft Global Black Belts Michelle Albright and David...
Recent guests on Service X-Factor. Study who booked and why before you pitch.
PitchCentric classifies Service X-Factor under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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