business
Hosted by Ines Clark · business · EN
The podcast where leaders in retail, CRM, and personalization share how they’re re-engaging customers across channels — and building more love and value in a challenging macro environment.Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind today’s most effective customer journeys — from abandoned baskets to loyalty loops.https://www.getmartyai.com/looped-in-podcast
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Contact path
Public web form
Booking probability
17%
Guest openness
Selective
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Signup to Generate a PitchThe podcast where leaders in retail, CRM, and personalization share how they’re re-engaging customers across channels, and building more love and value in a challenging macro environment. Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind today’s most effective customer journeys, from abandoned baskets to loyalty loops.
Looped In is hosted by Ines Clark. The show has published 11 episodes to date.
Recent episodes include "Beyond the Top 1%: Building Sustainable Brand Loyalty in an Omnichannel World with Claire Hugill" (28 October 2025, 40 minutes), "Reality Check: AI, CX and the new role of stores in Unified Retail with Nikki Baird" (10 October 2025, 39 minutes), and "The Future of Phygital Retail: Blending Experiences, Tech and Customer Journeys with David Blakeney" (10 September 2025, 32 minutes).
Looped In publishes roughly weekly, with episodes averaging 23 minutes across 11 episodes.
Booking probability for Looped In is 17%, and the host is rated Selective on guests. Looped In requires a Pod Score of 80 or higher. Looped In's contact route on record: public web form.
The strongest fits for Looped In are Marketing, Advertising & PR. Looped In has a business audience.
Ines Clark hosts Looped In, a business podcast with 11 episodes published.
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Looped In
<p>In this episode of Looped In: The Retail Re-Engagement Podcast, Ines sits down with <b>Claire Hugill</b> (Atelier Consultancy; ex-Harrods, Alexander McQueen, Bottega Veneta, and Global Sales Director of Private...
Looped In
<p>In this episode of <b>Looped In: The Retail Re-Engagement Podcast</b>, Ines speaks with <b>Nikki Baird</b> (VP of Strategy & Product, Aptos), a leading voice on unified commerce and the evolving relationship between...
Looped In
<p>In this episode of Looped In: The Retail Re-Engagement Podcast, Ines speaks with <b>David Blakeney</b>, a retail veteran whose 40-year career spans House of Fraser, Arcadia and beyond — shaping everything from store...
Looped In
<p>In this episode of Looped In: The Retail Re-Engagement Podcast, Ines sits down with <b>Eleanor Thadani</b>, a seasoned leader in CRM, clienteling, and customer experience whose career spans iconic brands from J.Crew...
Looped In
<p>What does it really mean to be customer-centric — beyond the buzzword?</p><p>In this episode of Looped In, I sit down with <b>Emily Brauer Gill — Chief Revenue Officer at Margaux, Former SVP of Customer at...
Looped In
<p>Forget points. <b>Loyalty in retail is built on trust, community, and connection — and Chubbies proves it.</b></p><p>In this episode of Looped In, I sit down with <b>Nishant Khanduja, Head of Digital & Retention at...
Looped In
<p>Luxury marketing is changing fast: from controlling the narrative to truly listening to customers across every channel. In this episode of Looped In, I sit down with <b>Katerina Targotay</b> (ex-Bulgari, Dolce &...
Looped In
<p>✨ Coming soon on Looped In: a conversation with <b>Eleanor Thadani</b> (CRM & Clienteling leader at Jimmy Choo, Zegna, Fendi, Michael Kors & J.Crew).<br /><br />👉 Sales reports tell you 𝑤ℎ𝑎𝑡 happened — but not...
Looped In
<p>💡 Customer centricity isn’t just a slogan—it’s an operating system.<br /><br />In my upcoming 𝑳𝒐𝒐𝒑𝒆𝒅 𝑰𝒏 episode with <b>Emily Brauer Gill</b> (Chief Revenue Officer at <b>Margaux</b>, former SVP of Customer...
Looped In
<p>🎙 “But then when we need to feed one‑to‑many communications, do we care about what the person has done in‑store? There’s room for that — taking that store interaction and using it for digital interaction as...
Looped In
<p><b>🎙 I’m launching a podcast — and I want you to be part of it.</b></p><p>When I started MartyAI, I went deep.<br />Even with a career in retail and omnichannel, I interviewed <b>50+ retail leaders</b> to understand...
Recent guests on Looped In. Study who booked and why before you pitch.
VP of Marketing, Strategy, and Culinary, The Bay Foundation
Atelier Consultancy
Aptos
Stitch Fix
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