technology
Hosted by CXToday.com · technology · EN-GB
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
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Booking probability
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Guest openness
Selective
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Signup to Generate a PitchNews and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice.
CX Today is hosted by CXToday.com. The show has published 556 episodes to date.
Recent episodes include "Why AI Handoffs Still Make Customers Repeat Themselves" (26 October 2026, 11 minutes), "Has Salesforce Bought Its Missing Engagement Engine?" (21 October 2026, 15 minutes), and "Is Contact Center AI Making Customer Service Worse?" (19 October 2026, 15 minutes).
CX Today publishes roughly a few times a week, with episodes averaging 19 minutes across 556 episodes.
Booking probability for CX Today is 38%, and the host is rated Selective on guests. CX Today requires a Pod Score of 80 or higher. CX Today's contact route on record: verified email.
The strongest fits for CX Today are IT Services & Software Development. CX Today has a technology audience.
CXToday.com hosts CX Today, a technology podcast with 556 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
CX Today
Twilio’s Sam Richardson explains why customer context, identity, and reassurance must travel between AI, human agents, and channels. AI customer service may be getting faster and more conversational, but too many...
CX Today
Constellation Research’s Liz Miller explains why Salesforce’s $5.66B Braze deal is about the execution layer behind data, AI, content, and customer engagement. Salesforce has agreed to acquire Braze for $5.66B. The deal...
CX Today
Contact centers are under pressure to automate, cut costs, and reduce customer contact. But are efficiency targets improving service, or simply making it harder for customers to get help? In this CX Today interview...
CX Today
Brands have more customer data, dashboards, and campaign tools than ever. Yet turning a useful customer signal into the right action can still take too long. In this CX Today interview, Rhys Fisher speaks with Kabir...
CX Today
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Suzie Dieth, VP and Chief Experience Officer at NRG, about why churn should concern every customer experience leader. In deregulated...
CX Today
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Kim Johal, Retail Specialist at Infobip, about WhatsApp’s growing role in UK retail customer engagement. Infobip’s research points to a...
CX Today
Are customer experiences becoming too clunky for the way people now want to communicate? In this CX Today interview, Rob Wilkinson speaks with Peter Bell, VP of Marketing, EMEA at Twilio, about how voice is changing the...
CX Today
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Russell White, Transformation Lead at Bluecrest, and Reece Harper, Account Executive at NiCE. Bluecrest has moved from reviewing a...
CX Today
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Christina Augustine, COO of Bloomreach, about the growing impact of AI on product discovery, personalization, and retailer loyalty. With...
CX Today
Are contact center buyers still using yesterday’s criteria to make tomorrow’s technology decisions? In this CX Today interview, Rob Wilkinson speaks with Keith Dawson, Research Director at ISG, about what contact center...
CX Today
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Hannah Deveney, Senior Director of Product Management at Zendesk, about the changing role of voice in AI-powered customer service. As AI...
CX Today
Marcus Law speaks with Guy Yaffe, VP of Interaction Recordings at AudioCodes , about the changing enterprise recording market and why native recording alone may not meet the needs of regulated organizations. They...
CX Today
In this CX Today interview, Technology Journalist Nicole Willing speaks with Amit Namjoshi, Executive Director of Technology Consulting at TTEC Digital , about why the EU AI Act should matter to customer experience and...
Episode #1
Are your customers getting joined-up conversations, or are they starting from scratch every time they contact your business? In this CX Today interview, Nicole Willing speaks with Karen Krivaa, Chief Marketing Officer...
CX Today
In this CX Today interview, Rob Wilkinson speaks with Sean Jackson, Lead AI Architect at Sprinklr , about how AI-generated answers are changing customer discovery, brand comparison, and buyer decision-making. Sean...
CX Today
In this CX Today interview, Nicole Willing speaks with Richard Manthorpe, Director of Product Management at Content Guru , about the changing role of customer data, customer relationship management (CRM) and...
CX Today
In this CX Today interview, Rob Wilkinson speaks with Kristin King, Chief Customer Officer at UJET , and Tena Curic, Senior Customer Success Manager at UJET, about what they learned by spending time directly inside...
CX Today
Enterprise CX leaders face a difficult question: which AI strategies will deliver measurable customer and operational value, and which are simply buying time? In this CX Today interview, Rhys Fisher speaks with Zeus...
CX Today
Support leaders are under pressure to improve customer experience, coach agents, manage technology, and keep operations moving. Yet quality assurance often becomes another task on an already overloaded list. In this CX...
CX Today
In this CX Today interview, Rhys Fisher sits down with Ty Givens, Founder and CEO of CX Collective , and Simel Kara, CX Account Director for Digital Experience and Transformation at Effect Digital, to dig into why...
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