Oct 27, 202623 min
In this episode of the CXNow podcast, Lisa Painter and Caroline discuss the importance of intentional technology use in customer experience (CX) and how to navigate the complexities of workflows and systems. They...
About this Podcast:
CX Now is your podcast for intelligent CX. In the CX Now podcast, Lisa Painter, Head of Thought Leadership Experiences at Kustomer, chats with leaders in customer experience to share insights about what’s going on in the industry so you can stay up-to-date. Why another podcast? Our in-person CX Now events were such a hit with a goldmine of insights from our speakers and panelists. We thought: why not bring these insights to everyone year-round, wherever they are? Whether you're a CX executive, manager, or a frontline customer support agent looking to grow in their career, tune in for thoughtful conversations about CX strategy, best practices, lessons learned, AI and its applications in customer service, and more.
Pitch Analysis
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Contact path
Public web form
Booking probability
36%
Guest openness
Selective
80/100
Required Score
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What is CX Now about?
CX Now is your podcast for intelligent CX. In the CX Now podcast, Lisa Painter, Head of Thought Leadership Experiences at Kustomer, chats with leaders in customer experience to share insights about what’s going on in the industry so you can stay up-to-date. Why another podcast?
Who hosts CX Now?
CX Now is hosted by Kustomer. The show has published 12 episodes to date.
What has CX Now covered recently?
Recent episodes include "Design Smarter Workflows Without Overcomplicating Your Stack" (27 October 2026, 23 minutes), "Better Customer Context, Better AI: Rethinking CX Automation" (8 October 2026, 24 minutes), and "Scaling CX Without Losing the Customer Experience" (17 September 2026, 26 minutes).
How often does CX Now publish?
CX Now publishes roughly every two weeks, with episodes averaging 24 minutes across 12 episodes.
How hard is it to get booked on CX Now?
Booking probability for CX Now is 36%, and the host is rated Selective on guests. CX Now requires a Pod Score of 80 or higher. CX Now's contact route on record: public web form.
Who should pitch CX Now?
The strongest fits for CX Now are Call Centers & Business Support. CX Now has a business audience.
About the host
Kustomer hosts CX Now, a business podcast with 12 episodes published.
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Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #12
Better Customer Context, Better AI: Rethinking CX Automation
Oct 8, 202624 minIn this episode of the CX Now Podcast, Lisa Painter interviews TJ Stein, Head of Customer Care at Ipsy, discussing the importance of customer context in enhancing AI-driven customer experiences. They explore the...
CX Now
Scaling CX Without Losing the Customer Experience
Sep 17, 202626 minJennifer Villalba, Director of CX at 32 Degrees delves into the challenges of maintaining consistency in busy times, learning from scaling mistakes, navigating customer feedback, understanding the frontline role of CX...
Episode #10
Building Together: The Role of Engineering in Modern CX Organizations
Sep 2, 202630 minHost Lisa Painter and Jared Loman, Head of Operations & CX at Kick, explore the evolving relationship between CX and engineering teams, emphasizing trust, technical fluency, and the role of AI in collaboration. Jared...
Episode #9
CX at the Heart of the Business
Aug 20, 202626 minJessica-Rose Garcia, Senior Manager of CX at OneSkin, shares her expertise on embedding customer experience at the core of business strategy. Discover how leadership commitment, effective metrics, and customer insights...
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CX Now
From Data Warehouse to Boardroom: Putting Voice of the Customer to Work
Jul 14, 202618 minWhat does it actually take to make voice of the customer more than a buzzword? In this episode of CX Now, Lauren Gold sits down with Victoria Weiss, Senior Director, CX at Smalls, to talk about turning customer feedback...
CX Now
The Right Model for the Job
Jul 2, 202620 minLauren Gold and Kustomer CTO and co-founder Jeremy Suriel discuss the architectural considerations for building AI into a customer service platform, including model selection, orchestration layer, and privacy...
CX Now
Before It Breaks: How Elite Tech Support Teams Protect Customer Trust
Jun 18, 202638 minThe conversation covers the importance of building customer trust, the role of proactive support, the impact of AI tools, insights and complexity in customer support, human involvement, retention of institutional...
CX Now
The Emotional Labor Crisis in CX
Jun 5, 202622 minJess Jackson dives into the emotional labor crisis in customer experience (CX), the impact of AI on team structure and agent exhaustion, strategies to prevent burnout and support agents, cultural approaches to address...
CX Now
Keeping it Human in the World of AI
May 22, 202620 minIs AI actually transforming customer experience — or is the reality far messier than the hype? In this episode of CXNow, Lauren Gold sits down with Tue Søttrup, 20-year CX veteran and CEO of SmartRole, to separate...
CX Now
How Cate Marques Built a CX Career — and a Seat at the Table
May 8, 202627 minThe conversation covers Cate Marques' journey to the top as an executive within CX, the early days of Terra Kaffe, the impact of showing up, the role of startups in growth, the transition to the C-suite, the importance...
CX Now
From CX to Culture: How Monika Aufdermauer Runs Employee Experience Like a Support Org
Apr 24, 202617 minThe conversation explores the intersection of customer experience and employee experience, highlighting the proactive approach to support and problem-solving. It delves into the impact of leadership, onboarding...
Episode #1
Kustomer's AI Vision with Brad Birnbaum, CEO
Apr 10, 202625 minIn the inaugural episode of CX Now, Lauren Gold and Brad Birnbaum discuss the transformative impact of AI on customer experience (CX). They explore how AI can enhance customer interactions, the importance of context in...
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