Aug 6, 202637 minS1
Sarah Andrews on LinkedIn Cupola CX Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my...
Business
Customer Experience Patterns Podcast
Business · EN
About this Podcast:
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
Pitch Analysis
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Contact path
Verified email
Booking probability
43%
Guest openness
Selective
80/100
Required Score
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Signup to Generate a PitchQuestions about Customer Experience Patterns Podcast
What is Customer Experience Patterns Podcast about?
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
What has Customer Experience Patterns Podcast covered recently?
Recent episodes include "Move Beyond The Feedback Survey - With Sarah Andrews" (6 August 2026, 37 minutes), "Easy and Effortless for Employees Delivering Experiences Too" (23 July 2026, 5 minutes), and "Meeting Your Customers Where They Are With John Rockhold" (16 July 2026, 24 minutes).
How often does Customer Experience Patterns Podcast publish?
Customer Experience Patterns Podcast publishes roughly weekly, with episodes averaging 17 minutes across 144 episodes.
How hard is it to get booked on Customer Experience Patterns Podcast?
Booking probability for Customer Experience Patterns Podcast is 43%, and the host is rated Selective on guests. Customer Experience Patterns Podcast requires a Pod Score of 80 or higher. Customer Experience Patterns Podcast's contact route on record: verified email.
Who should pitch Customer Experience Patterns Podcast?
The strongest fits for Customer Experience Patterns Podcast are Business & Management Consulting. Customer Experience Patterns Podcast has a business audience.
About the host
Customer Experience Patterns Podcast is a business podcast with 144 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Jul 23, 20265 minS1A meditation on balance. Work should usually be something you can show up and do day after day without it being too hard or burning you out. But you will have weeks, days and moments that are hard, and you shouldn't...
Jul 16, 202624 minS1John Rockhold on LinkedIn Spotlight Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my...
Episode #130
Measuring CX: A Better Way
Jun 25, 20266 minS1Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter , Customer Experience Patterns - I...
Jun 18, 202628 minS1John Rockhold on LinkedIn Spotlight Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my...
View More
Episode #128
The Ruinous Way We Run Feedback Surveys Today
Jun 4, 20267 minS1Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter , Customer Experience Patterns - I...
Episode #127
Making CX Valued and Valuable With Shawn Nason
May 28, 202630 minS1Shawn Nason on LinkedIn Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter , Customer...
May 21, 20268 minS1The IKEA Effect Type 1, 2 & 3 Fun The Hero's Journey Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics...
May 14, 202630 minS1If you want to figure out how to move from quarterly reporting on NPS trends, to coordinating cross-functional projects that actually improve your customer experience, this episode is for you. Sandra Fornasier on...
Episode #124
Service Recovery Energy - Everywhere!
Apr 30, 20269 minS1Creating memorable moments in all phases of your experience, not just service recovery. Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with...
Apr 16, 20268 minS1Why it's a good thing that your customers will never stop complaining, even as you solve their problems. Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from...
Apr 9, 202635 minS1Experience Is Everything Book Jeannie Walters on LinkedIn Jeannie's LinkedIn Learning Courses Jeannie's Website Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing...
Episode #121
The Kernel of Customer-Centric Culture Change
Apr 2, 20269 minS1The power of embracing your country's national identity, philosophy or religion as the foundation for your company's customer-centric culture transformation. Connect with Sam on LinkedIn - I share customer experience...
Mar 19, 20267 minS1Trader Joe's honors customers' revealed preferences for interacting with humans over their stated preferences for self-checkout and delivery options. Banks should honor customers' stated preferences for saving money...
Episode #119
The CX - EX Leadership Your Company Needs
Mar 12, 202623 minS1Mary Poppen on LinkedIn Her company, Hrizons EX, on LinkedIn Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics...
Mar 5, 20267 minS1Lisa Feldman Barrett's book: How Emotions Are Made George Loewenstein study: Anticipation and the Valuation of Delayed Consumption Connect with Sam on LinkedIn - I share customer experience content multiple times a...
Feb 26, 202636 minS1Sarah Andrews on LinkedIn Cupola CX Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my...
Feb 12, 20267 minS1Uncertainty is worse than a bad experience . It's true. Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics...
Feb 5, 202628 minS1Marc Fonteijn on LinkedIn Service Design Show & Circle Community Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for...
Jan 29, 20265 minS1Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter , Customer Experience Patterns - I...
Recent guests
Recent guests on Customer Experience Patterns Podcast. Study who booked and why before you pitch.
M
Megan Burns
former forrester vp and principal analyst, Experience Enterprises
R
Rick Denton
Managing Principal, The Loud Quiet
D
Doug Kennedy
assistant professor, Integrative Health and Wellbeing Research Program, University of Minnesota Earl E. Bakken Center for Spirituality and Healing
J
Joe Wheeler
author of Dadbod: Focusing on You So You Are There for Them, CX/Digital
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