Mar 4, 202530 minS2
<p>In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s...
business
Customer Connection
Hosted by ServiceNow Community · business · EN-US
About this Podcast:
Welcome to the "Customer Connection" Podcast; This is a customer-centric 360-degree view of lessons learned, tools, techniques, and procedures designed to guide and produce best practices for adoption and implementation of the ServiceNow platform. Led by CX expert and Director of Customer Workflows Jerry Campbell and co-hosted by Customer Workflow Principal Portfolio managers Gareth Millwood and Nick Derbawka, this team will seat down with ServiceNow customers, partners, product teams and C-level executives to share their thoughts on how to achieve the biggest bang for their buck from the ServiceNow platform.
Pitch Analysis
Required Pod Score for this podcast. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Verified email
Booking probability
20%
Guest openness
Selective
80/100
Required Score
Sign up to generate a grounded pitch for Customer Connection.
Signup to Generate a PitchQuestions about Customer Connection
What is Customer Connection about?
Welcome to the "Customer Connection" Podcast; This is a customer-centric 360-degree view of lessons learned, tools, techniques, and procedures designed to guide and produce best practices for adoption and implementation of the ServiceNow platform.
Who hosts Customer Connection?
Customer Connection is hosted by ServiceNow Community. The show has published 28 episodes to date.
What has Customer Connection covered recently?
Recent episodes include "Customer Excellence in Action: Driving Value and Belonging at Scale" (4 March 2025, 30 minutes), "Making Workflows Better with Process Mining" (11 February 2025, 35 minutes), and "From Zero to Expert: Building ServiceNow NexGen AI Talent" (10 December 2024, 20 minutes).
How often does Customer Connection publish?
Customer Connection publishes roughly monthly, with episodes averaging 24 minutes across 28 episodes.
How hard is it to get booked on Customer Connection?
Booking probability for Customer Connection is 20%, and the host is rated Selective on guests. Customer Connection requires a Pod Score of 80 or higher. Customer Connection's contact route on record: verified email.
Who should pitch Customer Connection?
The strongest fits for Customer Connection are IT Services & Software Development. Customer Connection has a business audience.
About the host
ServiceNow Community hosts Customer Connection, a business podcast with 28 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #27
Making Workflows Better with Process Mining
Feb 11, 202535 minS3<p>In this episode, we interview Dan Grady, Director of Product Management, Process Mining at ServiceNow, and Damian Pascale, Senior Principal Product Manager at ServiceNow. Both guests bring over 25 years of experience...
Customer Connection
From Zero to Expert: Building ServiceNow NexGen AI Talent
Dec 10, 202420 minS0<p>In this episode, Monica Hidalgo, Founding Partner of Volteo Digital, shares her insights on empowering businesses through digital transformation and the strategic partnership with ServiceNow. With over a decade of...
Sep 24, 202438 minS2<p>In this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings...
Episode #24
Navigating AI-Powered Enterprises
Aug 20, 202430 minS2<p>In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining...
View More
Episode #23
Understanding the Citizen Developer Program
Oct 24, 202323 minS2<p>In this episode, we will interview Mark Tognetti, the Senior Director for Creator Workflows Product Success at ServiceNow. Mark was previously Managing Director at PWC for 4 years, where he assisted with cloud and...
Customer Connection
Shadowing a CSM Implementation
Oct 11, 202340 minS0<p>In this episode, we will interview Matt Wilson. He began with an engineering degree but transitioned to a military career, serving for six years in combat deployments. Eventually, he embarked on a customer experience...
Sep 26, 202332 minS2<p>In this episode, we will interview Jeremy Barnes, the vice president for platform product AI at ServiceNow. Jeremy was previously Chief Technology Officer and Chief Architect at Element AI, where he worked at Bridge...
Episode #20
Introduction to ServiceNow Vault
Sep 12, 202318 minS2<p>In this episode, we will interview Amanda Grady, the VP and GM of Platform Foundations at ServiceNow. </p> <p>Amanda has close to 20 years of experience working with enterprise security software and cloud solutions...
Jul 18, 202317 minS2<p>Listen in as COO Ryan Gallagher and Director of Technology Workflows Terrell Pursley explain Volteo Digital provides exceptional co-delivery experience to help accelerate ServiceNow implementations bringing speed to...
Episode #18
FlexForce
Dec 13, 202226 minS0<p>In this episode, we interview Nicholas Lee, the Vice-Head of Fujitsu, a ServiceNow partner, and he talks about FlexForce.</p> <p>Nicholas Lee is the Senior Director for AI and Quantum and has spent the last 18 years...
Episode #16
Field Service Management
Nov 29, 202227 minS0<p>In this episode, we will discuss Evora IT, a ServiceNow partner for over two years, and how ServiceNow changed how they handle their processes.</p> <p>Christian Bartels is Co-Founder and CEO of Evora IT, and has...
Episode #16
States and Government Agencies
Nov 15, 202217 minS0<p>In this episode, we will discuss how the state of South Dakota used the ServiceNow platform to give an easy-access channel to citizens wanting to do business with, or consume services provided by the state.</p>...
Customer Connection
Veterans Day
Nov 1, 202222 minS0<p>In this episode, we will interview Veterans of the United States army for the upcoming Veterans Day about what they do at ServiceNow and how transition programs help upskill veterans.</p> <p> </p> <p>Herb Thompson is...
Episode #14
Episode 14: User Experience (UX)
Oct 18, 202217 minS1<p>In this episode, we will discuss User Experience (UX), User Interface (UI), and Human Center Design (HCD) which bring value to the customers and partners.</p> <p>Arnold June is a Director of Design Programs. He...
Episode #13
ServiceNow Platform For Customers
Oct 4, 202216 minS0<p>In this episode, we will discuss the ServiceNow platform, Technology, and how customers can maximize the use of the ServiceNow platform.</p> <p>Nick Tzitzon is a Chief Strategist and Corporate Affairs Officer who has...
Customer Connection
Customer Service Practice
Sep 13, 202216 minS0<p>In this episode, we will discuss Customer Service Practice, which provides on-site support to customers' issues and also helps customers with domain separation.</p> <p>Kirsten Brandenburg is the Director of Global...
Episode #11
Citizen's Service Solutions
Aug 30, 202222 minS1<p>In this episode, we will discuss Citizen’s Service Solutions, which provides emergency and non-emergency support to citizens.</p> <p>Will Loving is the co-founder and the CEO of Servos. He focuses on implementing...
Customer Connection
Customer Service Management
Aug 16, 202218 minS0<p> </p> <p>In this episode, we will discuss Customer Service Management, IVR, and KPIs that are really the key to customer service management. </p> <p>Steve Zirkel is a Global Vice-President of Customer Service...
Episode #10
Cask: ServiceNow Consulting Services
Aug 2, 202217 minS1<p>In this episode, we will learn about Cask and discuss product management, process optimization, and development strategy from both the business and consulting perspectives.</p> <p>Kylie Harris is a Workplace Service...
Recent guests
Recent guests on Customer Connection. Study who booked and why before you pitch.
Best industries to pitch Customer Connection for
PitchCentric classifies Customer Connection under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
Similar Podcasts
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
Service Council inService™ Podcast Series
29~413 listeners84% similar
Customer Success Talks: Real Challenges, Experts' Advice
28~403 listeners84% similar
Syncing with ServiceNow
24~349 listeners84% similar
The Future of CX
18~255 listeners84% similar
ServiceNow Podcasts
28~400 listeners84% similar
ServiceNow Insights
28~400 listeners83% similar
Podcasts like Customer Connection
Is this podcast yours and you'd like to remove or correct details? Request removal or email privacy@pitchcentric.com.
Questions about the free trial? See the pricing FAQ