business
Hosted by XenTegra · business · EN
Welcome to Syncing with ServiceNow , the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation. Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.
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Contact path
Verified email
Booking probability
32%
Guest openness
Selective
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Signup to Generate a PitchWelcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences.
Syncing with ServiceNow is hosted by XenTegra. The show has published 55 episodes to date.
Recent episodes include "Syncing with ServiceNow: How to Identify, Sponsor, and Scale the right Agentic Use Cases" (6 August 2026, 18 minutes), "AI and Jurassic Park: Just Because You Can… Should You?" (30 April 2026, 17 minutes), and "From Legacy CRM to AI-Driven Quote-to-Cash: Why ServiceNow Is Rewriting the Sales Lifecycle" (4 February 2026, 24 minutes).
Syncing with ServiceNow publishes roughly every few months, with episodes averaging 25 minutes across 55 episodes.
Booking probability for Syncing with ServiceNow is 32%, and the host is rated Selective on guests. Syncing with ServiceNow requires a Pod Score of 80 or higher. Syncing with ServiceNow's contact route on record: verified email.
The strongest fits for Syncing with ServiceNow are IT Services & Software Development and Business & Management Consulting. Syncing with ServiceNow has a business audience.
XenTegra hosts Syncing with ServiceNow, a business podcast with 55 episodes published.
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Episode #56
Podcast Description: How do you move beyond AI experimentation and identify the use cases that deliver real business value? In this episode of Syncing with ServiceNow , Fred Reynolds is joined by XenTegra Senior...
Episode #55
What can Jurassic Park teach us about AI? More than you think. In Episode 55 of Syncing with ServiceNow , Fred Reynolds and Kristin McDonald break down one of the biggest challenges organizations face today: not whether...
Episode #54
Legacy CRM systems slow sales teams down with manual data entry, disconnected tools, and error-prone handoffs from quote to delivery. In this episode of Syncing with ServiceNow , host Fred Reynolds is joined by Kristin...
Episode #53
In this episode, Fred Reynolds and Kristin McDonald discuss the advancements and implications of AI in IT service management, particularly focusing on ServiceNow's leadership in the field. They explore how AI is being...
Episode #52
In this episode of Syncing with ServiceNow , host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT) . They...
Episode #51
Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments...
Episode #50
In this milestone 50th episode of Syncing with ServiceNow , host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and...
Episode #49
In Episode 49 of Syncing with ServiceNow , host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens —a powerful new capability that uses generative AI to extract and act on...
Episode #48
In this episode of Syncing with ServiceNow , Andy Whiteside, Fred Reynolds, and Mike Sabia dive deep into ServiceNow’s evolving role in the CRM landscape. From its CSM roots to its growing capabilities in sales, field...
Episode #47
n this episode of Syncing with ServiceNow , host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from...
Episode #45
In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three...
Episode #44
Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not...
Episode #43
At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation...
Episode #42
In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For...
Episode #41
AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to...
Episode #40
Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to increase their AI spend next year, according to the Enterprise AI Maturity Index by...
Episode #39
IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks...
Episode #38
In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike...
Episode #37
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that...
Episode #36
Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey . That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs...
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