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Hosted by Lisa Baker · 🇺🇸 US · EN · 44 episodes
Established thought leaders with verified media credentials.
Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills. Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level. Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape. Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old! **Connect with Us:** Download your FREE Customer Success kit here : <a href="https://www.youtube.com/redirect?event=comments&redir_token=QUFFLUhqbU5tNFBIbGRQZVFPaURHeUFndUZkczlDUVMyd3xBQ3Jtc0tscXpQQzdzUFQ2WlZXOU5KNHEyX3B2a3NNRDdQZW5oc2JBeDU4VUljWlkydG1yQ1drX3VweGg1a2NyZDN0REs4OU1kbGFJTzlBRTI4Z2s2UlRWdGhOZThQSGs4Yms3TFY4dW1iV0tpUlBGN2FMX2RNRQ&q=https%3A%2F%2Fcustomercarechan
Lisa Baker hosts Customer Care Channel, a business show with 44 episodes published.
If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change builds trust. Done poorl
In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity. You’ll learn: Why your customer journey isn’t
In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers. You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture
Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, a
Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your prio
In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before
Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage. ✨
What service desk management is, why it matters and what value it can bring to your business. 👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo To Do: Download your FREE Customer Success kit here : htt
Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn
Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll le
Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into ac
Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving sa
In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down e
In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience
In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them. As promised: Mailerlite Email Marketing Information Service Desk Software Customer Survey Episode & blog post Cust
In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master! As promised: Mailerlite Email Marketing Information Service Desk Software Customer Survey Episode & blog post C
In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals! As promised: Trello Google Keep Tailwind Download your FREE Cu
Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year! Download your FREE Customer Success kit here : https://customerca
Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and win over those custome
Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are. //Resources mentioned// Episode 4
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Customer Care Channel is hosted by Lisa Baker. The show is categorised under business (entrepreneurship) and has published 44 episodes.
Customer Care Channel has published 44 episodes.
Customer Care Channel regularly covers business, entrepreneurship, education. It sits in the business category, with a entrepreneurship focus.
Customer Care Channel is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Customer Care Channel hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Customer Care Channel average 11 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Customer Care Channel's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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