Hosted by C&R Software · 🇺🇸 US · EN · 49 episodes
Established thought leaders with verified media credentials.
Collecting Thoughts, brought to you by C&R Software, uncovers the cutting edge approaches and technologies used by businesses that are achieving real results through humanized collections and recovery processes.
C&R Software hosts Collecting Thoughts, a business show with 49 episodes published.
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Today's customers expect more from their banks, especially when it comes to collections. In this podcast, C&R Software's Nags Odedra and Jeremy Russell give a quick taste of how banks are using AI to deliver personalized
This episode of Collecting Thoughts explores the intricate balance between rapid AI advancement and strict EU regulatory requirements including the EU AI Act. Banks face growing pressure to modernize and innovate, but ma
This episode of Collecting Thoughts explores why telecommunications companies must embrace data-driven collections. With churn rates keeping telco executives up at night, the focus shifts from price to customer experienc
This episode of Collecting Thoughts dives into the complexities of digital transformation in collections. Facing the challenge of upgrading systems while maintaining operational resilience, we explore four major headwind
In this episode of Collecting Thoughts, we explore the transformation of collections from a system of enforcement to a driver of financial wellness. We dive into how AI-native collections can predict financial struggles
The rise of fintechs and digital banks is heightening the competition for legacy players. This episode explores how AI native collections offer the opportunity to turn collections into an opportunity to build customer lo
Many collections teams still depend on a patchwork of legacy systems and manual processes, limiting automation and reducing cross‑border data visibility across subsidiaries. This also heightens compliance risk, especiall
AI adoption is accelerating across Thailand’s financial sector: nearly 18% of organizations have already implemented AI, and more than 70% plan to follow. In this episode of Collecting Thoughts, we push past the hype to
In this episode of Collecting Thoughts, we explore the evolving role of AI in the collections industry, focusing on a humanized approach that enhances rather than replaces the essential empathetic connection with custome
In this episode of Collecting Thoughts, we delve into the pressing trends and challenges facing Canadian banks in the collections landscape of 2026. With household debt levels soaring and delinquency rates among younger
In this episode of Collecting Thoughts, I explore the complexities of integrating AI into bank collections while managing the challenges posed by legacy systems. Many financial institutions express a desire to lead with
In this episode of Collecting Thoughts, we dive into the fascinating world of agentic AI and its implications for collections teams. I explore what sets agentic AI apart from traditional generative AI, emphasizing its pr
In this episode of Collecting Thoughts, we dive into the pressing challenges and opportunities within the European auto finance market. As delinquencies rise and regulatory demands increase, I discuss how auto financiers
In this episode of Collecting Thoughts, I explore Winning Strategies for Today's Collections Teams. We delve into how artificial intelligence and digital transformation are reshaping collections in global organizations,
In this episode, Christina is joined by Erica Lannan, the Director of Revenue Cycle Management at Jerns Healthcare. With over 17 years in the healthcare industry and 15 years in leadership roles, Erica shares her journey
In this episode, Christina is joined by Asia Edwards, the Senior Director of Loan Servicing at NFF, a national community development financial institution (CDFI). With a rich career spanning notable roles at Fortune 500
In this episode, Christina is joined by Deana Reynolds, the Director of Credit at EDGES Electrical Group. Deana brings nearly two decades of experience in the credit industry, following a fascinating career transition fr
In this episode, Christina is joined by Nick Wallpe, the Director of Credit and Collections at TACT Food Services division. With over two decades of experience in the B2B collections industry, Nick shares his journey fro
In this episode, Christina is joined by Steven Epling, a seasoned collection senior leader with nearly two decades of industry experience. Steven's unique journey from teaching English language learning and holding a deg
In this episode, Christina is joined by Eric Madison, the Director of Billing and AR Services at VSP Vision. With extensive experience spanning over 15 years in the financial services industry, Eric brings a unique persp
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Collecting Thoughts is hosted by C&R Software. The show is categorised under business (technology) and has published 49 episodes.
Collecting Thoughts has published 49 episodes.
Collecting Thoughts regularly covers business, technology. It sits in the business category, with a technology focus.
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Episodes of Collecting Thoughts average 13 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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