Hosted by Upland Software · 🇺🇸 US · EN · 27 episodes
Established thought leaders with verified media credentials.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Upland Software hosts Connected Knowledge from Upland Software, a technology show with 27 episodes published.
Imagine a support agent lost in a maze—too many tools, not enough answers, and frustration simmering on both ends of the line. Now flip the script: the answer appears before the question is even finished. Not magic. Not
Let’s start with a simple question: What happens to knowledge after it solves a problem? In most organizations, the answer is… nothing. It dissolves into a Slack thread, hides in an inbox, or retreats into the quiet priv
Imagine a world where knowledge isn’t just stored—it’s alive. It moves. It adapts. It finds you at precisely the moment you need it, seamlessly integrated into the tools you already use, whispering the right answer befor
We live in a world awash in information. Yet, finding the precise piece of knowledge we need, when we need it, feels increasingly like searching for a needle in a haystack the size of, well, the internet. It’s a paradox.
On this episode of Connected Knowledge, Pete Wright sits down with Andrea Sabean, Senior Account Executive at Upland Software, to discuss the enduring importance of voice interactions in customer experience, even in the
Where is your competitive edge? Are you looking for it behind a conference room door? Worse yet, a boardroom door? What if we found ourselves in a position to look for our edge not internally but scattered among the very
Join host Pete Wright on Connected Knowledge as he sits down with knowledge management gurus Rosemary Kirk and Alex Baker from Upland Software for a lively chat about unlocking the power of shared knowledge. They share t
This week, Pete Wright sits down with Simon Kriss, Asia Pacific's leading voice on the adoption and application of AI in customer experience. As AI technology continues to outpace human use cases, businesses are grapplin
In the latest episode of Connected Knowledge from Upland Software, host Pete Wright delves into the world of generative AI and its far-reaching impact on the way we work with Upland product marketing manager Skailar Hage
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you dra
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a custom
Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to s
This week, we’re talking about change. Big change, small change, and all change in between. But here’s the thing... employees report the lowest willingness to accept enterprise change in years. What’s behind that so-call
How do you know your knowledge management system is getting a bit long in the tooth? Are your people complaining about too many emails covering the same things? Are they struggling to keep their knowledge current as the
In this episode of Connected Knowledge, we explore how knowledge management can transform the employee experience and unlock greater engagement. Pete Wright is joined by CX experts Luke Jamison and Nate Brown, and togeth
In this episode of Connected Knowledge, Pete talks with Rosemary Kirk, Senior Solutions Consultant at Upland Software, about how healthcare organizations can leverage knowledge management to improve compliance, training,
This week, Pete Wright sits down with Stin Mattu, Product Marketing Manager for Contact Center Productivity Solutions at Upland Software. The duo delve into the transformative influence of artificial intelligence (AI) in
Pete Wright invites Shelly Lindstrom, Principal Customer Success Manager at Upland Software, to share key takeaways from the recent Customer Contact West conference. They explore the latest trends impacting contact cente
The last time our guest was on the show, she led us through the lessons she’s learned from a career working with contact center leaders. This week, she’s back to turn the tables: what’s it like working as an agent today?
There are many moving parts in a healthcare facility. This requires healthcare professionals to provide great experience to satisfy any customer service needs. When your customer is the very same person who is in your fa
Andy Scott
Head Voicer, Managing Director · Harrison & Harrison
1 appearance on this show
Alex Baker
Member of Parliament for Aldershot and Chair of the Defence and Security Sectors Supporting Local Communities All-Party Parliamentary Group (APPG) · Legal Tech Collective
1 appearance on this show
Simon Kriss
author of “The AI Empowered Customer Experience” · Customer Innovation Experience Institute
1 appearance on this show
Luke Jamieson
CX evangelist · Operata
2 appearances on this show
Nate Brown
Head of Education and Enablement · Paranormal Underground Radio
1 appearance on this show
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Connected Knowledge from Upland Software is hosted by Upland Software. The show is categorised under technology (business) and has published 27 episodes.
Connected Knowledge from Upland Software has published 27 episodes.
Connected Knowledge from Upland Software regularly covers technology, business. It sits in the technology category, with a business focus.
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Episodes of Connected Knowledge from Upland Software average 31 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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