Hosted by coeo | UK · EN-GB · 36 episodes
Established thought leaders with verified media credentials.
Welcome to in conversation with coeo UK, join us as we dive into the innovations, challenges, and human stories powering credit management and collections. From AI and digital engagement to customer experience and compliance, hear insights from industry experts, thought leaders, and coeo professionals. Stay informed. Stay engaged. Stay ahead with coeo.
coeo | UK hosts In conversation with coeo UK, a business show with 36 episodes published.
People remain at the heart of successful customer engagement. In the closing session of the UK Customer Focus Summit 2026, Robbie Hunter-Paul (Founder of Remain Strong) explores how behavioural science, wellbeing and res
What does the future of customer engagement and responsible collections look like? In this interactive panel discussion from our UK Customer Focus Summit 2026, industry leaders from across financial services and utilitie
How can AI support customer engagement without losing the human touch? In this session from our UK Customer Focus Summit 2026, Jules Sharples (Head of Change Management at coeo UK) introduces coeo’s cAI voice agent and e
Omnichannel customer engagement is often misunderstood. In this session from our UK Customer Focus Summit 2026, Alex O’Leary (Marketing Automation Lead at PayPlan) explains why effective engagement is not about being eve
How can data help organisations identify vulnerable customers before financial difficulty escalates? In this session from our UK Customer Focus Summit 2026, Tim Anderton (GTM Consultant at Data on Demand) explores how en
How is the collections industry evolving and what challenges lie ahead? In this session from our UK Customer Focus Summit 2026, Chris Leslie (Chief Executive of the Credit Services Association) shares an overview of the
What does the latest economic data tell us about the future of credit and collections? In this opening session from our UK Customer Focus Summit 2026, Dennis Sanford-Casey (Director of Data Strategy at Equifax) explores
In the first episode of In Conversation With coeo UK the podcast, we sit down with Jane Austin, HR Director at Wave Utilities , to explore what it really takes to build a culture that inspires people and drives customer
From our latest event, Elevating Collections 2025, watch Robbie Hunter-Paul’s session explore the fascinating and timely topic of Managing Digital Media. From understanding the evolution of smartphones to uncovering how
From our latest event, Elevating Collections 2025, watch Ian Parry, CEO & Founder of Future Leaders and CEO of Mangrove Energy, bring his expertise with a brand-new Industry Temperature Check session. This dynamic, Q&A-s
From our latest event, Elevating Collections 2025, watch Stephen Lubbock, Director of Technology at coeo UK, explore how AI is transforming customer interactions in collections, focusing on segmentation, communication, a
From our latest event, Elevating Collections 2025, watch Toju Duke, a Responsible AI Advisor and former Google leader, deliver a keynote on the "Approach to AI in Financial Services." With over 18 years of experience acr
From our latest event, Elevating Collections 2025, watch Paul Heywood, Chief Data and Analytics Officer at Equifax UK delve into the vital topic of economics in collections, providing a comprehensive view of the consumer
From our latest event, 'Elevating Collections 2024', hear form our Special Guest Speaker and leading authority on creative thinking and innovation, Dr. Michael Bloomfield, as he explores meditation and how to integrate i
From our latest event, 'Elevating Collections 2024', watch Patrick Quinton-Smith, the Founder and Head Coach of The Gen Z Coach, a corporate business coaching consultancy unlocking the untapped potential of Gen Z. Patric
From our latest event, 'Elevating Collections 2024', hear from Julian Graham-Rack, the Chief Executive Officer and founder of PrinSIX Technologies. Julian’s session offers a roadmap for businesses, guiding organisations
From our latest event, 'Elevating Collections 2024', our own Chief Innovation and Technology Officer at coeo Group, Dr. Kevin Yam, offers his unique insight into the transformative technologies, including chat and voiceb
From our latest event, 'Elevating Collections 2024', watch former international rugby player, BBC Sports pundit, business owner, and professionally trained mental health presenter, Robbie Hunter-Paul delivering his Remai
From our latest event, 'Elevating Collections 2024', hear from Rob Fawkes of Standing on Giants, as delves into what a community is and the benefits it can provide businesses.
From our latest event, 'Elevating Collections 2024', hear from Dennis Sanford-Casey, Principal Consultant with Equifax, as he explores economics and collections in 2024.
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In conversation with coeo UK is hosted by coeo | UK. The show is categorised under business and has published 36 episodes.
In conversation with coeo UK has published 36 episodes.
In conversation with coeo UK regularly covers business. It sits in the business category.
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