Dixa is a customer service platform designed for ecommerce brands, founded in 2015 in Copenhagen, Denmark. The company has raised $158 million in funding, including a $105 million Series C round led by General Atlantic. Dixa supports over 1,000 ecommerce brands, facilitating more than 30 million conversations annually across 20+ countries. The platform combines AI technology with a human touch to enhance customer interactions. Key features include an autonomous AI agent for resolving inquiries, unified conversation management for handling multiple communication channels, and intelligent routing to connect customers with the right agents. Dixa also offers advanced analytics and integrates with major CRM and e-commerce applications. The company operates globally with offices in cities such as London, New York, and Berlin, and was acquired by adesso SE in May 2024 to expand its digital customer experience capabilities.