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Hosted by Adrian Swinscoe · 🇺🇸 US · EN · 590 episodes
Established thought leaders with verified media credentials.
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues. Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.
Adrian Swinscoe hosts Punk CX: Customer Experience Insights with Adrian Swinscoe, a business show with 590 episodes published.
Today’s episode of the Punk CX podcast features a chat I had with Robert Bradshaw, the founder and president of WiserOwl , a consulting firm that measures what contact centre work actually costs. We talk about how contac
Today’s episode of the Punk CX podcast features a chat I had with Jeff Coyle, Head of Strategy at Siteimprove , an agentic content intelligence platform designed to unify accessibility, analytics, SEO/AEO, and content st
Today’s episode of the Punk CX podcast features a chat I had with Sri Narasimhan, the VP of Enterprise Customer Experience and Insights at CVS Health , where he leads efforts to drive meaningful organisational changes ba
Today’s episode of the Punk CX podcast features a chat I had with Craig Crisler, CEO at SupportNinja . Craig and I discuss why the CX industry is at an inflection point, why most CX problems aren’t actually people proble
Welcome to the NiCE World London Takeover of the Punk CX Podcast. This is Part Two of a two-part series of chats that I had with NiCE executives, a couple of their clients and an analyst while at NiCE World London at the
Welcome to the NiCE World London Takeover of the Punk CX Podcast. This is Part One of a two-part series of chats that I had with NiCE executives, a couple of their clients and an analyst while at NiCE World London last w
Today’s episode of the Punk CX podcast features a chat I had with Katja Forbes, Author, Advisor & Keynote Speaker, about her new book: Machine Customers: The Evolution has Begun: How AI that buys is changing everything .
Today’s episode of the Punk CX podcast is Part Two of a two-parter featuring a series of chats I had with Pega executives while at Pegaworld in Las Vegas a couple of weeks ago. In this episode, I talk with Matt Healy, Se
Today’s episode of the Punk CX podcast is Part One of a two-parter featuring a series of chats I had with Pega executives and one of their clients while at Pegaworld in Las Vegas last week. In this episode, I talk with K
Today’s episode of the Punk CX podcast features a chat I had with Andrew Bialecki, the co-founder and co-CEO of Klaviyo , the autonomous B2C CRM that helps brands understand who their customers actually are – so every in
Today’s episode of the Punk CX podcast features a chat I had with Jamie Homen, Chief Customer Officer at Mural , a leading visual work platform. Jamie and I talk about why speed without alignment creates experience debt,
Today’s episode of the Punk CX podcast features a series of interviews that I conducted with Zendesk executives while at Relate , their annual customer event in Denver last week. I talked to Tom Eggemeier, CEO, Zendesk,
Today’s episode of the Punk CX podcast features a recent conversation I had with Chris Angus, VP Sales EMEA at 8x8 , a leading contact center and communications software provider. Chris and I talk about why AI is now tab
Today’s episode of the Punk CX podcast features a recent conversation I had with Gregg Johnson, CEO of Invoca , a leading revenue execution platform. Gregg and I recorded this podcast while we were both at Adobe Summit i
Today’s episode of the Punk CX podcast features a recent conversation I had with Charlene Li about her new book, Winning with AI: The 90-Day Blueprint for Success (co-authored with Dr Katia Walsh). We talk about why 90 D
Today’s episode of the Punk CX podcast features a series of interviews that I conducted with Adobe executives while at Adobe Summit last week in Las Vegas. I talked to Luc Dammann, President EMEA, Adobe and his colleague
Today’s episode of the Punk CX podcast features a recent chat I had with Charles Melcher, Founder and CEO of Future of Storytelling and the author of a big new book called THE FUTURE OF STORYTELLING: How Immersive Experi
Today’s episode of the Punk CX podcast features a recent chat I had with Don Schuerman, who is CTO and Head of Marketing at Pegasystems . Don and I had a chat about what the big themes of PegaWorld 2026 , which will be t
Today’s episode of the Punk CX podcast features a recent chat I had with Jeannie Walters, who is the Founder and CEO of Experience Investigators , an international keynote speaker, and an author. Jeannie and I caught up
Today’s episode of the Punk CX podcast features a recent chat I had with David Roberts, President and CEO of SugarCRM , the sales CRM platform focused on B2B growth. We talk about why sellers/salespeople don’t get any va
Charlene Li
keynote speaker, strategic advisor, bestselling author, co-author of Winning with AI: The 90-Day Blueprint for Success · Quantum Networks Group
1 appearance on this show
Jeannie Walters
Founder · Experience Investigators
1 appearance on this show
David Roberts
award-winning mentor and host of the Business with Purpose podcast · Kulshan Environmental Services
1 appearance on this show
Nick Francis
Senior Principal Engineer · Apple Valley Police Department
3 appearances on this show
Sid Banerjee
Chief XM Strategy Officer · Clarabridge
2 appearances on this show
Paul Hughes
former Director BBC Symphony Orchestra & Chorus · Bellator
1 appearance on this show
Nick Clark
Director of Franchise Development · Basis Technologies
1 appearance on this show
Mark Smith
author of A Better Choice: The Manager’s Guide to Skills-First Hiring · Australian Rail Industry Standards Organisation
6 appearances on this show
Jonathan Rosenberg
Five9
1 appearance on this show
Matt Healy
Pomerleau Real Estate Team
1 appearance on this show
Chris Koehler
Chief Marketing Officer · Twilio
1 appearance on this show
Jamie Anderson
President of Global Field Operations · University of South Florida
2 appearances on this show
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Punk CX: Customer Experience Insights with Adrian Swinscoe is hosted by Adrian Swinscoe. The show is categorised under business (management) and has published 590 episodes.
Punk CX: Customer Experience Insights with Adrian Swinscoe has published 590 episodes.
Punk CX: Customer Experience Insights with Adrian Swinscoe regularly covers business, management, marketing. It sits in the business category, with a management focus.
Punk CX: Customer Experience Insights with Adrian Swinscoe is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Punk CX: Customer Experience Insights with Adrian Swinscoe hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Punk CX: Customer Experience Insights with Adrian Swinscoe average 42 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Punk CX: Customer Experience Insights with Adrian Swinscoe's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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