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Hosted by Unknown Host · EN · 82 episodes
Established thought leaders with verified media credentials.
Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.
Unknown Host hosts Vulnerability Matters, a news show with 82 episodes published.
We focus on protecting customers from harm, but what about our colleagues? Paul and Andy share with Michael Hilton from Three Hands Insight how gambling addiction gripped their working lives, from hidden tactics during o
Episode 69 - The More Poor Law - Rebecca Deegan (Fair By Design) by Money Advice Trust
Every day, 1500 people in the UK die. But given this is a daily certainty, many organisations and businesses still appear under-prepared for the multiple challenges that death can bring to their customers. In this episod
Is a vulnerability flag just a piece of data in a company system, or a lifeline that could change a customer’s world? As Sarah Liddon from Nationwide explains, behind every vulnerability flag lies a delicate balance of p
In our fourth ‘Vulnerability Voices’ instalment, Owen describes how he suddenly became an unpaid carer. He explains to Michael Hilton from Three Hands Insight about the shock of taking on the carer role, how he under-est
Tom and Gordon explain how their lives were suddenly turned upside down by unexpected and devastating drops in their incomes. Describing the impact that the resulting debt and exclusion had on every aspect of their perso
Financial services can be a complex world to navigate. But for many customers it can be so difficult, they have to rely on other people (‘third-parties’) to make everyday transactions and decisions for them. But what if
Romanced by Prince William, Brad Pitt, and 100 different Keanu Reeves, Becky Holmes turned her lockdown hobby of "scamming the scammers" into a much deeper exploration of the multi-million pound romance fraud industry. B
Half of UK adults have characteristics of vulnerability. This is the most quoted FCA statistic in history. But what does it mean? And does the debate surrounding it overshadow other FCA statistical gems we should know ab
In our second ‘Vulnerability Voices’ instalment, Lindsay and Sage describe life as a customer with a conviction. They explain to Michael Hilton the barriers they have encountered when using essential services, and the ‘c
Instinctively, as a society, we condemn those who abuse an older person’s trust and finances. But today’s guest, Richard Robinson (from the Hourglass charity) contends that such a moral response comes too late. Instead,
Chris Fitch speaks with mother and daughter, Lin and Lou Baxter, about how one phone call turned into a scam worth thousands. Through their eyes, Lin shows that it was not the lost money that shook her most, but the inte
Chris Fitch speaks to one of the UK’s most notorious scammers: Alex Wood. Over the course of a decade, Alex stole millions of pounds from scamming, but now works to prevent it. In this episode, Alex talks about the psych
In our new feature ‘Vulnerability Voices’, we’ll be hearing directly from customers about their lives, circumstances, and interactions with essential services. Today, Anne and Robert explain to Michael Hilton from Three
Why are outcomes so ‘hard’ to get right? David Atkins (formerly Lloyds Banking Group co-lead on vulnerability and inclusion) explains to Chris Fitch what an outcome is (and isn’t), why we all struggle to define and measu
The ‘Purple Pound’ measures the potential spending power of households with at least one disabled person. Reported to be worth £274 billion per year to the UK economy in 2017, new data values it at £446bn. Mike Adams (CE
‘Financial wellbeing’ is a term that many use, but most never dare define. However, Professor Adele Atkinson (Centre on Household Assets and Savings Management, Birmingham University) not only defines what ‘financial wel
Starting a Champion Networks sounds simple. However, they’re harder to start and sustain than we think. In this episode, Charlie Turrell from the Ministry of Justice and the Champions of Accessibility Network joins Chris
What happens when lived experience shared online becomes advice that lacks evidence? In this episode, Matt Gupwell, founder of ThinkNeurodiversity, joins Chris Fitch to unpack the rise of vulnerability and neuro-influenc
What does it mean to design a service, product, or even a letter in a ‘trauma-informed’ way? Content designer Rachel Edwards explains to Chris Fitch what trauma is (and isn’t), how it affects peoples’ everyday lives, and
Matt Robinson
filmmaker, storyteller, founder of 38109 Village · DPL Financial Partners
1 appearance on this show
Lucy Robinson
yoga instructor and triathlon coach · LCR International
1 appearance on this show
Richard Robinson
Head Girls Softball Coach Norco High School · Hopestill Farm
1 appearance on this show
Alex Wood
counter fraud expert, international keynote speaker, part of the BBC Radio 4 Scam Secrets team · Wise Academies
1 appearance on this show
David Atkins
Retired NY State Police Captain · Money Advice Trust
1 appearance on this show
Mike Adams
professor of criminology · Mike Adams at his Honest Weight
1 appearance on this show
Rachel Edwards
Workplace Futures Lead · Lendlease
1 appearance on this show
Chris Fitch
Vulnerability Lead · Money Advice Trust
23 appearances on this show
Dan Holloway
Vice President · Sustainable Capital Finance
2 appearances on this show
Phil King
retired New Mexico State University professor
2 appearances on this show
Annie Baker
real estate specialist · Rose City Techies
1 appearance on this show
David Williams
Leiter Programm für internationale Klimagerechtigkeit · North Carolina Central University
1 appearance on this show
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Vulnerability Matters is hosted by Unknown Host. The show is categorised under News and has published 82 episodes.
Vulnerability Matters has published 82 episodes.
Vulnerability Matters regularly covers News. It sits in the News category.
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Episodes of Vulnerability Matters average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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