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Hosted by Unknown Host · 🇺🇸 US · EN
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The Shift Change dives deep into the fast-paced world of quick-service restaurants, where great HR isn't just about hiring - It's about survival. Host Bryan Gorman explores how smart people strategies can transform everything from reducing turnover and improving customer service to boosting profitability and creating cultures where both employees and customers keep coming back. Each episode features real stories from QSR operators, HR leaders, and industry experts who are proving that investing in your people is the ultimate competitive advantage. Whether you're managing a single location or overseeing hundreds, discover the HR innovations that are reshaping the industry one shift at a time.
Unknown Host hosts The Shift Change - Transforming QSR Operations Through Better HR.
Why do the same three employees keep getting written up for the same mistake? Why does your training program work great for three weeks and then quietly disappear? In this episode of The Shift Change, organizational deve
Why do the same three employees keep getting written up for the same mistake? Why does your training program work great for three weeks and then quietly disappear? In this episode of The Shift Change, organizational deve
What if your employees didn't have to wait two weeks to access money they've already earned? In this episode of The Shift Change, host Bryan Gorman sits down with Aaron Martin, Director of Sales at Rain, to break down th
What if your employees didn't have to wait two weeks to access money they've already earned? In this episode of The Shift Change, host Bryan Gorman sits down with Aaron Martin, Director of Sales at Rain, to break down th
You signed the contract. You sat through the demo. You went live. And now, months later, your team is doing exactly what they did before — running payroll and punching timecards — while a dozen other modules collect dust
Most multi-unit restaurant operators assume their tech stack is working. They've got a POS, a payroll system, a scheduling tool, maybe a benefits platform. But under the hood? It's often held together with spreadsheets,
Every summer, quick service restaurants scramble to fill shifts. The pitch is transactional — "Can you start today?" — and the result is predictable: high turnover, fast burnout, and a revolving door that never stops spi
My conversation with Kirk Grogan, Co-Founder and COO at TipHaus covers the impact of the OBBBA on the hospitality industry, compliance challenges, misconceptions, and future-proofing tip strategies. It also delves into t
My interview with Steve Felson covers a wide range of topics related to the restaurant industry, including career experiences, industry trends, operational shifts, and the impact of AI. Steve shares insights on the chall
Ever wonder why your training isn't sticking? At the QSR Workforce Management Summit in Dallas, industry leaders from across the restaurant space gathered to tackle the workforce challenges keeping operators up at night—
The first 2026 episode of the Shift Change podcast discusses the top five HR and payroll issues that will define success in the quick service restaurant industry. These issues include the evolution of payroll, compliance
Episode Description: Running payroll across multiple locations should be straightforward, but most franchise owners are bleeding money through avoidable mistakes. In this episode of The Shift Change, we break down the fi
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The Shift Change - Transforming QSR Operations Through Better HR is hosted by Unknown Host. The show is categorised under Business (technology) and has published 0 episodes.
The Shift Change - Transforming QSR Operations Through Better HR regularly covers Business, Technology. It sits in the Business category, with a technology focus.
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Episodes of The Shift Change - Transforming QSR Operations Through Better HR average 21 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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