Masters of Home Service

Jobber’s Masters of Home Service podcast features in-depth interviews with industry experts to help make your business more profitable and efficient. Tune in today to get actionable advice, insights, and inspiration from successful business owners who live and breathe home service.

Masters of Home Service is a business podcast hosted by Jobber, with 148 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Jobber hosts Masters of Home Service, a business show with 148 episodes published.

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  Masters of Home Service

  How 30% Drive Time Is Draining $80/Hour from Your Crews

  Aug 18, 202619 min

  Your crews can be busy all day and still lose money between jobs. Learn how to cut windshield time, build tighter routes, and use GPS fleet tracking to find the hidden drive time eating into your profits. In this episode of Masters of Home Service, host Adam Sylvester sits down with Beau Batcheller (Five Stones Landscape) and Kyle MacDonald (Force Fleet Tracking) to break down the real cost of inefficient routes. Beau shares how his crews were draining 30% of an eight-hour workday driving, while Kyle explains how better fleet tracking and dispatching can make every workday more profitable. Looking to simplify fleet management? Learn more about the Force Fleet Tracking and Jobber integration: https://bit.ly/3QRTIWN Show Notes: [00:48] How much is windshield time costing your business? [01:33] Why drive time is a hidden profitability problem [03:26] Route density and profitability for recurring services [04:44] How GPS tracking and geofences improve routes [06:09] When should you turn down jobs outside your service area? [07:40] Using GPS tracking to resolve customer disputes [09:47] Reducing go-backs, forgotten tools, and wasted trips [11:08] How real-time fleet tracking improves dispatching [11:58] How GPS tracking can improve customer experience [13:50] Does GPS fleet tracking actually save money? [15:32] Which fleet tracking reports should you review? [16:37] How far should crews drive between service calls? [17:00] How to set operational boundaries with geofences [17:18] Signs your dispatcher is creating inefficient routes [17:36] What’s the biggest benefit of GPS fleet tracking? New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

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  Masters of Home Service

  From $3K to $80K/Month With No Sales Scripts

  Aug 11, 202616 min

  Most customers don't hate sales. They hate feeling like they're being sold to. Learn how to ask better questions, build trust before talking about price, and create a sales process that feels natural for both your team and your customers. In this episode of Masters of Home Service, host Adam Sylvester sits down with Kevin Valle (Pink's Windows) to explain how serving customers instead of pitching them helped grow his business from roughly $3,000 a month to more than $80,000 a month. Show Notes: [00:57] Why old-school sales tactics don't work anymore [02:26] From $3K to $80K/month without sales scripts [03:10] What is a healthy close rate for home services? [04:12] How asking better questions wins more jobs [06:51] Why listening matters more than talking [08:43] Build trust before revealing your price [10:40] How to train technicians to sell naturally [13:45] Why Kevin calls sales "serving" [14:39] Kevin's favorite question to ask customers New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

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  Masters of Home Service

  He Films His Work and Spends $0 on Ads

  Aug 4, 202611 min

  The best marketing for your home service business might already be sitting in your camera roll. Learn how to get more local leads without paying for Google Ads by using YouTube, video marketing, and content that builds trust before the first phone call. In this episode of Masters of Home Service, host Adam Sylvester sits down with Jacob Palmer (Palmer Electrical) to explain how he stopped paying for Google Ads nearly two years ago and made simple YouTube videos one of his biggest sources of leads. He shares practical tips on creating "watch me work" videos, building trust through content, and turning YouTube into a powerful sales tool. New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ Show Notes: [00:46] Why Jacob stopped paying for Google Ads [02:08] How to get local leads without paying for ads [03:20] How contractors can get customers from YouTube [04:07] Why "watch me work" videos build customer trust [06:46] How to optimize YouTube videos for local SEO [07:01] Should you use your phone or buy a camera? [07:58] Turn YouTube videos into a sales tool [09:13] How to ask customers for more Google reviews [09:43] Why ChatGPT recommends local businesses

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  Masters of Home Service

  Why Being Your Best Technician Is Holding You Back

  Jul 28, 202622 min

  Being the best technician in your company feels like a win. It can also become the thing holding your business back. Learn how to delegate with confidence, build systems your team can follow, and transition from working in your business to growing it. In this episode of Masters of Home Service, host Adam Sylvester sits down with Austin Rogers (Avai Property Solutions) and Sadi Ingallina (Grow Your Tree Co.) to break down why stepping out of the field is one of the hardest but most important transitions for home service business owners. They share practical advice on hiring, training employees, creating SOPs, and building systems that make delegation easier. New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ Show Notes: [00:47] Why being the best technician can limit business growth [02:29] How to transition from technician to business owner [04:15] Why some home service owners struggle to delegate [06:55] Using SOPs and checklists to improve employee training [08:55] Should you hire experienced employees or train from scratch? [10:07] How to stop jumping back into field work [12:06] How to build a team that doesn't depend on you [14:25] Stop fixing symptoms and solve the real problem [16:25] How business systems create owner freedom [17:09] The first SOP every home service business should document [19:06] The biggest fear when stepping out of the field [19:18] The next thing Sadi and Austin need to delegate [19:50] The last task they successfully handed off [20:02] What they're most proud of after stepping back

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  Masters of Home Service

  The Hidden Cost of Every New Customer

  Jul 21, 202624 min

  Think a $100 Google lead only costs you $100? You're probably underestimating what it really costs to win that customer. Learn how to uncover your true customer acquisition cost (CAC), spot expensive marketing blind spots, and make smarter decisions that protect your profit. In this episode of Masters of Home Service, host Adam Sylvester sits down with Gabe Chrismon (Oply) to break down the hidden costs behind every new customer. They explore lead qualification, lead tracking, and practical ways to lower customer acquisition costs and get more value from every marketing dollar. New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ Show Notes: [00:42] What is customer acquisition cost (CAC)? [01:24] The hidden costs behind every new customer [05:23] How do you track customer acquisition cost? [06:38] Why drive time quietly destroys profit [08:52] How upsells and downsells lower your CAC [10:04] Why shared leads cost more than you think [12:44] Common customer acquisition cost misconceptions [14:46] How to track and test your best marketing channels [19:45] Which marketing channels should new businesses choose? [21:21] How lead attribution improves marketing ROI [22:48] Which marketing channels should contractors avoid? [22:57] How to qualify leads before wasting time

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Recent guests on Masters of Home Service. Study who booked and why before you pitch.

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