
Episode #10
Customer Success Insights: AI, Alignment, and ROI with Jeremy Silver | The Inside Scoop EP 10
<p><b>Episode Summary</b></p><p>Join Janet and Jeremy Silver on another episode of The Inside Scoop as they discuss the evolving role of customer success in the AI-driven SaaS world. Jeremy shares his journey from scaling Salesforce’s customer success teams to leading transformational programs at startups and beyond. Together, they explore how customer success teams can align with sales, marketing, and product to drive long-term value and retention.</p><p>Jeremy also delves into the opportunities and challenges posed by AI, explaining how analytics and automation can enhance customer engagement while empowering teams to focus on hi...

