The Digestible Dynamics Podcast

<p>As we shift into 2025, we're going to be diving deep into the world of AI and its impact on the Business Applications space. On today's episode, we'll be joined by Robbie Morrison, the visionary CEO of Velosio...

<p>In today’s fast-paced digital landscape, organizations are leveraging AI to fundamentally transform customer service operations. This shift is not just about adopting new technologies; it’s about enhancing how...

<p>No KJ, here's Kayla, and D365 Customer Service changes... oh my! We're back with a new season, new co-host, but with the same, great, digestible tidbits for Dynamics 365. This episode, we formally welcome Kayla as...

<p>Microsoft has introduced Dynamics 365 Contact Center, a Copilot-first cloud contact center solution aimed at revolutionizing customer service. This innovative platform integrates generative AI to provide seamless...

<p>Out of the box, Dynamics 365 can help organizations of various sizes across different industries solve business problems with technology. Whether that's improving seller efficiency and pipeline accuracy, or boosting...

<p>Customer service agents face challenges such as access to relevant data and the right technological tools, with some juggling up to 10 different systems to address a single issue. Each step in the process of...

<p>What was your first interaction with technology? For our Guest, Greg Williams, VP of Strategy at Western Computer, it involved a green screen. Fast forward to the present, and he's helping organizations of various...

<p>Within Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Field Service, Power Platform and Finance, users can utilize Copilot within their flow of work in each of the respective solutions. A seller...

<p>Technology innovation involves harnessing knowledge, expertise, and resources to develop innovative solutions that solve problems, improve efficiency, drive progress, and deliver value. Technology innovation can have...

<p>The gaming industry is a $200+ billion industry, with tremendous opportunity to grow. Being such a massive industry means plenty of customers. As such, it is hugely important for the customer experience to be...

<p>Without user adoption, the perfect piece of technology is worthless. No matter what the analysts say about a platform, or how much AI is infused into it, if your end users are not utilizing a company's investment...

<p>One of the industry clouds supported by the Microsoft Cloud is Healthcare. Within the USA, the US Healthcare expenditure reached $4.3 trillion in 2021 supporting the 304 million people who have healthcare.</p><p>...

<p>According to some statistics published by Financesonline.com, field service management software can increase technician utilization by 47%, first-time fix rate by 22%, and customer retention by 11%. With the addition...

<p>According to an article release by Zippia earlier this year, 94% of enterprises use cloud services. The concept of cloud services is pervasive not only in our professional world, but also in our personal world, from...

<p>Welcome back to the Digestible Dynamics Podcast. For Season 5, we're going to kick it off with Copilot for Dynamics 365 Marketing. Copilot is a game-changer for marketers who want to save time, boost creativity, and...