business
Hosted by Bryan Amaral · business · EN-US
Welcome to the Clienteling Podcast! On our show, we'll discuss a broad spectrum of customer engagement, clienteling and retail technology insights, and we’ll provide plenty of examples and case studies directly from some of the most successful customer-focused luminaries in our industry. We'll discuss why in most cases, innovation and transformation is not a technology issue as much as it's a people, process and methodology problem. Clientricity and in particular this podcast, is focused helping retailers think through those challenges and develop a repeatable process to ensure that their stores are delivering on customer expectations and that the organization can fully benefit from those technologies deployed. In this podcast you'll gain a deep understanding of what’s working, what isn’t and where you should consider making your customer-centric technology investments. We are hoping that after spending 20-30 minutes listening to each episode you will leave energized and ready to appl
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Booking probability
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Guest openness
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Signup to Generate a PitchWelcome to the Clienteling Podcast! On our show, we'll discuss a broad spectrum of customer engagement, clienteling and retail technology insights, and we’ll provide plenty of examples and case studies directly from some of the most successful customer-focused luminaries in our industry.
The Clienteling Podcast is hosted by Bryan Amaral. The show has published 15 episodes to date.
Recent episodes include "Notes from Retail Club 2026: AI Is Changing Retail, Probably Not the Way You Think" (13 October 2026, 30 minutes), "An Interview with Vitamin Shop's COO Andy Laudato: Why Great Retail Starts with People, Not Technology" (19 June 2026, 48 minutes), and "Scaling Innovation in Beauty Retail with Michelle Pacynski" (23 March 2026, 36 minutes).
The Clienteling Podcast publishes roughly every few months, with episodes averaging 32 minutes across 15 episodes.
Booking probability for The Clienteling Podcast is 27%, and the host is rated Selective on guests. The Clienteling Podcast requires a Pod Score of 80 or higher. The Clienteling Podcast's contact route on record: verified email.
The strongest fits for The Clienteling Podcast are Business & Management Consulting. The Clienteling Podcast has a business audience.
Bryan Amaral hosts The Clienteling Podcast, a business podcast with 15 episodes published.
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Episode #4
Send us Fan Mail What happens to the human side of retail when everyone at the conference is talking about agents? Bryan Amaral spent three days at Retail Club AI in Huntington Beach, a beachside festival with about...
Episode #3
Send us Fan Mail What does it really take to scale innovation inside a modern retail organization? In this episode of The Clienteling Podcast, Bryan Amaral sits down with retail industry veteran Andy Laudato, EVP &...
Episode #2
<p>Send us Fan Mail</p><p><br/></p><p><b>Episode Summary</b></p><p>This episode is a rebroadcast of the first episode he recently hosted for Fujitsu Retail on the Engaging Deeper and Scaling Smarter Podcast. The link...
Episode #1
<p>Send us Fan Mail</p><p>In this episode, Bryan Amaral interviews <b> Ruaraidh ("Rory") Grubb</b>, CEO of <b>Own-Kind</b>, a UK-based clienteling and customer-engagement platform. Rory traces Own-Kind’s evolution from...
The Clienteling Podcast
<p>Send us Fan Mail</p><p>In this episode, Bryan Amaral interviews Whitney Cathcart, Co-Founder and Chief Commercial Officer 3DLook, a leading AI-based mobile body scanning and virtual fit and try-on startup for the...
Episode #2
<p>Send us Fan Mail</p><p>In this episode, Zornitza Stefanova joins the show and is interviewed by Bryan Amaral. Zornitza is Founder and CEO at BSPK, a global clienteling platform. <br/><br/>She was an early employee of...
Episode #1
<p>Send us Fan Mail</p><p>Back by popular demand! In this episode of The Clienteling Podcast, Bryan Amaral highlights what you might have missed, including some of the more compelling customer-centric solutions on the...
Episode #8
<p>Send us Fan Mail</p><p><b>Interview with Alan Berner</b><br/><br/>In this episode Bryan interviews omnichannel and clienteling executive, Alan Berner. Alan has worked for some of the country’s most respected...
Episode #7
<p>Send us Fan Mail</p><p><b>Interview with Scott Lux</b></p><p>In this episode, Scott Lux joins the show and is interviewed by Bryan Amaral. Scott is a senior executive with experience in various aspects of ecommerce...
Episode #6
<p>Send us Fan Mail</p><p><br/>In this episode, David Ressinger and Jim Malafronte join the show and are interviewed by Bryan Amaral. David and Jim are founding partners at a new retail consultancy, Zenza Consulting...
Episode #5
<p>Send us Fan Mail</p><p>By popular demand! In this episode of The Clienteling Podcast, Bryan Amaral discusses the reasons that many retailers are failing to transform in the face of disruption and he offers an...
Episode #4
<p>Send us Fan Mail</p><p><b>Clienteling Best Practice Series:<br/> </b>Part 1 - Pre-Implementation<br/> Part 2 - Implementation & Go-Live<br/> Part 3 - Engagement and Selling<br/><br/>In this episode of The Clienteling...
Episode #3
<p>Send us Fan Mail</p><p><b>John Liebler Interview Pt. 2 of 2</b></p><p>In this episode, John Liebler joins the show and is interviewed by Bryan Amaral. John is a senior executive offering 30+ years of visionary...
Episode #2
<p>Send us Fan Mail</p><p><b>John Liebler Interview Pt. 1 of 2</b></p><p>In this episode, John Liebler joins the show and is interviewed by Bryan Amaral. John is a senior executive offering 30+ years of visionary...
Episode #1
<p>Send us Fan Mail</p><p>Welcome to the first episode of the Clienteling Podcast! (5:25) <br/><br/>In this abbreviated episode you'll learn why we decided to start this podcast and what you can expect to hear in future...
Recent guests on The Clienteling Podcast. Study who booked and why before you pitch.
global evp of e-commerce, technology and innovation, Helmut Lang
The Vitamin Shoppe
Own-Kind
3DLook
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