
The Alliance U PRODcast
Product Call - Empathy & Transamerica: Elevating Client Experience and Support - 09-03-2026
Transamerica FE Express Update + Empathy Demo (LifeVault, Loss Support & Agent Connect) Scott Grody (Transamerica RVP) shares key Transamerica contacts (FE Express support, sales desk, and his team), reports $5M in year-to-date paid production, and announces Immediate Solution has been sunset as of Sept. 1, consolidating final expense into FE Express with Premier and Select Risk Classes. He introduces Larissa Zodko (Empathy RVP), who demos Empathy's three components: LifeVault for policyholders to create state-specific estate documents (trust, will/pour-over will, POA, healthcare and funeral directives, special needs trust) and securely store files\; Loss Support for beneficiaries with an app-based care plan, human 24/7 chat, funeral planning, probate guidance, obituary help, and account closure\; and Empathy Connect for agents via Transamerica Agent Home to view client status, re-invite clients, access multilingual marketing/training, and support beneficiary engagement. Empathy is included on all FE Express policies and on eligible IULs ($250K+), effective for policies issued July 1 or later, with a NYC activation-rate contest announced. Scott also previews FE Express updates: moving issue date to first successful payment (early Oct) and enabling in-force draft date changes (Q4). 00:00 Welcome and Agenda 00:34 Key Support Contacts 02:16 FE Express Updates 03:46 Introducing Empathy Rider 05:11 Larissa Background 06:16 Empathy Overview 08:01 Three Core Components 09:37 Care Team Support 11:31 Empathy Connect Portal 13:15 LifeVault Onboarding 14:50 LifeVault Features Tour 18:17 Legacy Letters Feature 19:16 Building a Trust 23:19 Q&A Clarifications 24:56 Loss Support App 26:16 After Loss Checklist 26:42 Benefits And Claims Help 27:27 Care Team And Community 28:30 Grief Resources Hub 28:58 Funeral And Probate Tools 30:57 Account Closure Feature 32:09 Agent Q And A 33:56 Empathy Connect Portal 37:01 Marketing And Learning Center 39:38 Contest And Wrap Up 41:10 Policy Eligibility And Security 46:03 Product Updates And Closing

