
Speak Up. Show Up. Lead. Podcast: The Resilience Leadership Podcast with JJ Hardy
Self-Aware Leadership: Why Customer Conversations Make or Break Great Leaders | Jake McKee & JJ Hardy
What separates good leaders from great ones? They know how to listen. Join JJ Hardy and special guest @Jake McKee for a powerful conversation on Self-Aware Leadership and why meaningful customer conversations are one of the most overlooked leadership skills in business. Jake McKee has spent nearly 30 years helping companies like LEGO, Apple, EA Games, Southwest Airlines, Canon, and H&R Block build stronger customer engagement. Today, he helps product teams transform conversations into better decisions, stronger products, and healthier organizations. In this episode we'll discuss: ✅ Why self-awareness is the foundation of leadership ✅ How great leaders ask better questions ✅ Listening vs. waiting to respond ✅ Turning customer conversations into strategic decisions ✅ Building trust through curiosity and empathy ✅ Practical leadership lessons every business owner and manager can apply today Learn more about Jake: https://jakemckee.com Subscribe for more leadership conversations. Listen on Spotify, Apple Podcasts, Amazon Music, Audible & iHeartRadio. #Leadership #SelfLeadership #SelfAwareness #CustomerExperience #ProductManagement #LeadershipDevelopment #CommunicationSkills #BusinessLeadership #Entrepreneurship #Podcast #SpeakUpShowUpLead #JJHardy #JakeMcKee

