Hosted by Mike Hernandez · 🇺🇸 US · EN · 30 episodes
Established thought leaders with verified media credentials.
"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
Mike Hernandez hosts Smoke Break - Assistant Managers, a business show with 30 episodes published.
Smoke Break - Episode 30: Problem Resolution That Builds Trust Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the counterintuitive truth that well-handled complaints create stronger customer loyalty t
Smoke Break - Episode 29: Ethical Upselling and Cross-Selling Episode Duration: 6 minutes Join host Mike Hernandez as he transforms upselling and cross-selling from potentially sleazy tactics into genuine customer servic
Smoke Break - Episode 28: Making Personalized Recommendations Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how to transform basic product suggestions into personalized recommendations that boost sal
Smoke Break - Episode 27: Building Customer Rapport Episode Duration: 2 minutes Join host Mike Hernandez as he reveals how building genuine customer relationships transforms one-time shoppers into loyal regulars who choo
Smoke Break - Episode 26: Handling Challenging Customer Scenarios Episode Duration: 7 minutes Join host Mike Hernandez for the conclusion of the communication series as he walks you through real-world challenging custome
Smoke Break - Episode 25: De-escalating Tense Situations Episode Duration: 6 minutes Join host Mike Hernandez as he reveals essential de-escalation techniques that transform heated confrontations into manageable conversa
Smoke Break - Episode 24: The Power of Empathy in Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how empathetic communication transforms challenging customer interactions into positive e
Smoke Break - Episode 23: Clear and Concise Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the essential communication skills that make assistant managers more effective in fast-paced co
Smoke Break - Episode 22: The Art of Active Listening Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the difference between simply hearing customers and truly listening to them. Learn essential active
Smoke Break - Episode 21: Putting It All Together - Creating the Ultimate Customer Experience Episode Duration: 6 minutes Join host Mike Hernandez as he demonstrates how to combine all customer service skills into seamle
Smoke Break - Episode 20: Reading and Responding to Customer Cues Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how to interpret and react to the silent signals customers communicate through their bo
Smoke Break - Episode 19: The Power of Empathy in Customer Service Episode Duration: 8 minutes Join host Mike Hernandez as he shares insights on developing and fostering empathy in customer interactions. Learn how to lea
Smoke Break - Episode 18: Common Customer Needs in Convenience Stores Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down the fundamental customer needs that drive convenience store visits. Learn how t
Smoke Break - Episode 17: Understanding Different Customer Expectations Episode Duration: 8 minutes Join host Mike Hernandez as he shares insights on recognizing and adapting to varied customer expectations in your store
Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service
Smoke Break - Episode 15: Time Management - Balancing Service and Operations Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for managing the competing demands on your time as an as
Smoke Break - Episode 14: Building a Customer Service Dream Team Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for developing and maintaining a team that consistently delivers out
Smoke Break - Episode 13: Turning Unhappy Customers into Loyal Fans Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for transforming customer complaints into opportunities for building
Smoke Break - Episode 12: The Art of Customer Service Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer service standards in your sto
Smoke Break - Episode 11: Building a Culture of Safety and Compliance Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating a work environment where safety and compliance bec
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Smoke Break - Assistant Managers is hosted by Mike Hernandez. The show is categorised under business (careers) and has published 30 episodes.
Smoke Break - Assistant Managers has published 30 episodes.
Smoke Break - Assistant Managers regularly covers business, careers, education. It sits in the business category, with a careers focus.
Smoke Break - Assistant Managers is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Smoke Break - Assistant Managers hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Smoke Break - Assistant Managers average 3 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Smoke Break - Assistant Managers's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 4 days ago.
