Dec 13, 20252 minS0
<p>Smoke Break - Episode 30: Problem Resolution That Builds Trust</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he reveals the counterintuitive truth that well-handled complaints create stronger...
business
Smoke Break - Assistant Managers
Hosted by Mike Hernandez · business · EN
About this Podcast:
"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
Pitch Analysis
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Contact path
Verified email
Booking probability
21%
Guest openness
Selective
80/100
Required Score
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What is Smoke Break - Assistant Managers about?
"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
Who hosts Smoke Break - Assistant Managers?
Smoke Break - Assistant Managers is hosted by Mike Hernandez. The show has published 30 episodes to date.
What has Smoke Break - Assistant Managers covered recently?
Recent episodes include "Episode 30: Problem Resolution That Builds Trust" (13 December 2025, 2 minutes), "Episode 29: Ethical Upselling and Cross-Selling" (13 December 2025, 2 minutes), and "Episode 28: Making Personalized Recommendations" (13 December 2025, 2 minutes).
How often does Smoke Break - Assistant Managers publish?
Smoke Break - Assistant Managers publishes roughly weekly, with episodes averaging 3 minutes across 30 episodes.
How hard is it to get booked on Smoke Break - Assistant Managers?
Booking probability for Smoke Break - Assistant Managers is 21%, and the host is rated Selective on guests. Smoke Break - Assistant Managers requires a Pod Score of 80 or higher. Smoke Break - Assistant Managers's contact route on record: verified email.
Who should pitch Smoke Break - Assistant Managers?
The strongest fits for Smoke Break - Assistant Managers are Grocery Stores & Supermarkets. Smoke Break - Assistant Managers has a business audience.
About the host
Mike Hernandez hosts Smoke Break - Assistant Managers, a business podcast with 30 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
- Dec 13, 20252 minS0
<p>Smoke Break - Episode 29: Ethical Upselling and Cross-Selling</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he transforms upselling and cross-selling from potentially sleazy tactics into genuine...
- Dec 13, 20252 minS0
<p>Smoke Break - Episode 28: Making Personalized Recommendations</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he reveals how to transform basic product suggestions into personalized...
Episode #27
Episode 27: Building Customer Rapport
Dec 6, 20252 minS0<p>Smoke Break - Episode 27: Building Customer Rapport</p><p>Episode Duration: 2 minutes</p><p>Join host Mike Hernandez as he reveals how building genuine customer relationships transforms one-time shoppers into loyal...
- Nov 29, 20253 minS0
<p>Smoke Break - Episode 26: Handling Challenging Customer Scenarios</p><p>Episode Duration: 7 minutes</p><p>Join host Mike Hernandez for the conclusion of the communication series as he walks you through real-world...
View More
Episode #25
Episode 25: De-escalating Tense Situations
Jun 20, 20253 minS0<p>Smoke Break - Episode 25: De-escalating Tense Situations</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he reveals essential de-escalation techniques that transform heated confrontations into...
- Jun 14, 20253 minS0
<p>Smoke Break - Episode 24: The Power of Empathy in Communication</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he reveals how empathetic communication transforms challenging customer interactions...
Episode #23
Episode 23: Clear and Concise Communication
Jun 7, 20253 minS0<p>Smoke Break - Episode 23: Clear and Concise Communication</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he reveals the essential communication skills that make assistant managers more effective...
- May 30, 20253 minS0
<p>Smoke Break - Episode 22: The Art of Active Listening</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he reveals the difference between simply hearing customers and truly listening to them. Learn...
- May 26, 20253 minS0
<p>Smoke Break - Episode 21: Putting It All Together - Creating the Ultimate Customer Experience</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he demonstrates how to combine all customer service...
- May 17, 20253 minS0
<p>Smoke Break - Episode 20: Reading and Responding to Customer Cues</p><p>Episode Duration: 6 minutes</p><p>Join host Mike Hernandez as he reveals how to interpret and react to the silent signals customers communicate...
- May 10, 20253 minS0
<p>Smoke Break - Episode 19: The Power of Empathy in Customer Service</p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares insights on developing and fostering empathy in customer interactions...
- May 3, 20253 minS0
<p>Smoke Break - Episode 18: Common Customer Needs in Convenience Stores<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he breaks down the fundamental customer needs that drive convenience...
- Apr 27, 20253 minS0
<p>Smoke Break - Episode 17: Understanding Different Customer Expectations<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares insights on recognizing and adapting to varied customer...
- Apr 18, 20253 minS0
<p>Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that...
- Apr 12, 20253 minS0
<p>Smoke Break - Episode 15: Time Management - Balancing Service and Operations<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares practical strategies for managing the competing...
- Apr 5, 20253 minS0
<p>Smoke Break - Episode 14: Building a Customer Service Dream Team<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares essential strategies for developing and maintaining a team that...
- Mar 28, 20254 minS0
<p>Smoke Break - Episode 13: Turning Unhappy Customers into Loyal Fans<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares proven strategies for transforming customer complaints into...
Episode #12
Episode 12: The Art of Customer Service
Mar 22, 20254 minS0<p>Smoke Break - Episode 12: The Art of Customer Service<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer...
- Mar 15, 20254 minS0
<p>Smoke Break - Episode 11: Building a Culture of Safety and Compliance<br><br></p><p>Episode Duration: 8 minutes</p><p>Join host Mike Hernandez as he shares essential strategies for creating a work environment where...
Best industries to pitch Smoke Break - Assistant Managers for
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