Retail Untangled

Episode 32: How intelligent delivery is turning fulfilment into a competitive edge

Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth

In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the

Episode 30: Personalise or perish: The high stakes of retail relevance online

In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first p

Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX

In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understan

Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers

In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer.

Episode 27: Investing in women leaders: Why ongoing development is non-negotiable

From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how c

Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why.

From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-ter

Episode 25: Why retailers must embrace payments as part of the overall customer experience

Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment proces

Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era

In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail mar

Episode 23: Where retailers are most commonly falling short in CX

In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii They discuss where retailers are most commonly falling short in CX

Episode 22: Times of intense retail change offer opportunities – but not for boring brands

In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demograph

Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get

In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience.

Episode 20: From information overload to actionable insights: Putting customer data to work

Amie talk to Cory Whitfield, Enterprise VP at Listrak about the importance of customer data, and why some retailers are struggling to turn it into actionable insights. Recorded at Shoptalk Fall Chicago.

Episode 19: While Amazon, Walmart dominate retail media there is room for every retailer

Amie sits down with Nikhil Raj, chief business officer at Moloco about Retail media's emergence as a significant revenue source for major brands like Walmart and Amazon, and how smaller retailers might be missing out on

Episode 18: As marketplaces thrive, brands who ignore them do so at their peril

Amie sits down with Daniel Hillyer, VP of Sales at Cymbio, to talk about the rise in popularity of marketplaces and third party sellers, and how brands that are slow to jump on board may be missing out. Recorded at Shopt

Epsiode 17: Emails to millions don’t work anymore. Here’s how to get personalization right

In this episode, recorded at Shoptalk Fall in Chicago, Amie spoke to Christine McAvoy, head of customer success at Brevo, about consumers’ evolving expectations of personalized communications and the opportunities for br

Episode 16: Why retailers are racing to adopt AI-powered personalisation

On the ground at Shop Talk Fall, Amie is joined by Diane Keng, CEO of Breinify, to discuss implementing artificial intelligence in the retail space – and the challenges companies face with planning, resources and legal c

Episode 15: Post-pandemic, US shopper behaviour is changing dramatically. Here’s how.

As US consumer shopping patterns change – dramatically in some categories – retailers need to be more nimble to recognise the trends and react to them. R.J. Hottovy, head of analytical research at Placer.ai, warns if the

Episode 14: Consumers love shopping by mobile phones, but brands are lagging on apps

In this episode, Amie is on the ground at Shop Talk Fall and joined by Melissa Minkow, Director Retail of Strategy at CI&T. They discuss the tremendous opportunity mobile commerce presents for retailers to innovate, espe

Episode 13: Returns: The silent killer of profits or a tool to build customer loyalty?

Amie Larter chats to JD Klausner, Senior VP of Business Development at Loop returns about how retailers can recognise the potential for returns to become a significant competitive advantage.