Retail Untangled

Episode 39: Why AI may make retail’s frontline employees more valuable, not less

Will AI replace retail workers, or is it secretly the key to making frontline employees more valuable than ever? In this eye-opening episode, Alex Ng, co-founder and CEO of Intellify, challenges the narrative around unma

Episode 38: The next supply chain advantage is connected decision-making. Here’s why

Predicting demand is no longer retail’s biggest challenge—connecting every decision that follows is. In this episode of Retail Untangled , host Amie Larter sits down with Mike Taylor, Director of Solution Strategy at Rel

Episode 37: Why fragmented product data is eroding retail margins

In the latest episode of Retail Untangled , host Amie Larter sits down with Jason Lee, VP of APAC Sales at Centric Software, to dissect how disconnected product systems, siloed departments, and spreadsheet pricing are si

Episode 36: Retailers must rethink discovery as AI reshapes the buying journey

Are you still relying on traditional SEO to bring customers to your online store? Your playbook just got retired. In this episode of Retail Untangled , host Amie Larter chats with Vadish Shetty, VP of Global Marketing at

Episode 35: How payment data is reshaping retail customer engagement

In this episode of Retail Untangled , host Amie Larter sits down with Johann Suchon, SVP of Consumer Acquisition and Engagement, APAC at Mastercard, to explore how payment data is transforming the retail landscape from a

Episode 34: In retail, AI is only as good as the data behind it

Every retailer is racing to adopt AI, but in this episode of Inside Retail’s Retail Untangled podcast, Richard Widdowson (VP of Global Retail Solutions at SAS Institute) joins host Amie Larter to deliver a brutal reality

Episode 33: How retailers are missing AI’s biggest opportunity: Operational efficiency

Is your retail business missing out on the true power of AI? While the retail world is hyper-focused on shiny, customer-facing AI—like chatbots and personalised recommendations—the biggest opportunity for massive growth

Episode 32: How intelligent delivery is turning fulfilment into a competitive edge

Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth

In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the

Episode 30: Personalise or perish: The high stakes of retail relevance online

In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first p

Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX

In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understan

Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers

In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer.

Episode 27: Investing in women leaders: Why ongoing development is non-negotiable

From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how c

Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why.

From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-ter

Episode 25: Why retailers must embrace payments as part of the overall customer experience

Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment proces

Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era

In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail mar

Episode 23: Where retailers are most commonly falling short in CX

In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii They discuss where retailers are most commonly falling short in CX

Episode 22: Times of intense retail change offer opportunities – but not for boring brands

In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demograph

Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get

In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience.

Episode 20: From information overload to actionable insights: Putting customer data to work

Amie talk to Cory Whitfield, Enterprise VP at Listrak about the importance of customer data, and why some retailers are struggling to turn it into actionable insights. Recorded at Shoptalk Fall Chicago.