Mar 27, 202521 minS8
<p>Customer aggression is an issue no retailer wants to face, yet it's becoming an increasing challenge across the industry. From verbal abuse to physical threats, frontline staff are dealing with alarming incidents...
business
Retail Therapy
Hosted by Australian Retailers Association · business · EN
About this Podcast:
Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail.Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers.Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to sustainability, customer experience, and the future of retail crime prevention.Whether you’re a retail veteran or just starting out, Retail Therapy delivers the insights you need to stay ahead in this ever-evolving industry.
Pitch Analysis
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Contact path
Public web form
Booking probability
23%
Guest openness
Selective
80/100
Required Score
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What is Retail Therapy about?
Welcome to Retail Therapy, the podcast that unpacks the trends, challenges, and innovations shaping the future of retail. Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers.
Who hosts Retail Therapy?
Retail Therapy is hosted by Australian Retailers Association. The show has published 108 episodes to date.
What has Retail Therapy covered recently?
Recent episodes include "Alex Staley on tackling customer aggression" (27 March 2025, 21 minutes), "Tackling retail crime in the digital age with Andy White" (26 March 2025, 34 minutes), and "Tackling retail crime - Helen Dickinson’s roadmap for change" (25 March 2025, 19 minutes).
How often does Retail Therapy publish?
Retail Therapy publishes roughly daily, with episodes averaging 29 minutes across 108 episodes.
How hard is it to get booked on Retail Therapy?
Booking probability for Retail Therapy is 23%, and the host is rated Selective on guests. Retail Therapy requires a Pod Score of 80 or higher. Retail Therapy's contact route on record: public web form.
Who should pitch Retail Therapy?
The strongest fits for Retail Therapy are Pet, Art & Other Specialty Retail. Retail Therapy has a business audience.
About the host
Australian Retailers Association hosts Retail Therapy, a business podcast with 108 episodes published.
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Recent episodes
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- Mar 26, 202534 minS8
<p>Tune in to this insightful episode of Retail Therapy as Andy White, CEO of AusPayNet, discusses the growing challenge of online fraud and digital scams. </p> <p>With over 25 years of international experience, Andy...
- Mar 25, 202519 minS8
<p>Retail crime is on the rise, impacting businesses, employees, and communities—but what can be done to combat it?</p> <p>Joining the conversation is Helen Dickinson, CEO of the British Retail Consortium, who has been...
- Mar 24, 202533 minS8
<p>Supply chains keep Australia moving - but how can businesses navigate ongoing disruptions and prepare for the future?</p> <p>Joining us today is Dr Hermione Parsons, CEO & Managing Director of the Australian...
- Mar 23, 202540 minS8
<p>Mental health is more important than ever - so how can businesses support their employees and create a healthier workplace?</p> <p>Joining us today is Georgie Harman, CEO of Beyond Blue, one of Australia’s leading...
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- Mar 20, 202518 minS8
<p>Retail crime is on the rise, but what can be done to stop it? In this episode of the Retail Therapy Podcast, we hear from Peter Price AM, CEO of Crime Stoppers, about the latest crime trends and strategies for...
Episode #39
Ian Bailey on purpose, innovation & growth
Mar 19, 202526 minS0<p>Joining us today on Retail Therapy is Ian Bailey, Managing Director of the Kmart Group. Ian has been leading Kmart, Target, and Catch since 2018, driving innovation and growth across these iconic Australian...
- Mar 18, 202521 minS8
<p>Artificial Intelligence is transforming the retail landscape, but how can businesses truly harness its potential? In this episode of the Retail Therapy Podcast we speak with Dr Kellie Nuttall, Deloitte’s Strategy and...
- Mar 13, 202528 minS8
<p>As we kick off Series 8 of the Retail Therapy Podcast, we’re diving deep into one of the most critical topics facing the retail sector today: Retail Resilience. </p> <p>In our first episode, host Fleur Brown, ARA...
Oct 25, 202454 minS0In this special episode, we're bringing you the highlights from the recent ARA Peak Season Insights Breakfast, where retail’s top leaders shared their expert perspectives on this year's holiday season! Listen in as our...
- Oct 18, 202430 minS0
<p>In this special episode of Retail Therapy, we’re diving into the heart of peak season preparations with two expert voices in retail and technology. Fleur Brown, Chief Industry Affairs Officer at the Australian...
- Oct 10, 202416 minS0
<p>In this episode of Retail Therapy, ARA CEO Paul Zahra sits down with Gary Starr, Executive General Manager, Parcel, Post & eCommerce Services at Australia Post, to explore how the iconic postal service is preparing...
- Oct 3, 202427 minS0
<p>In this special peak season episode of Retail Therapy, Paul Zahra is joined by Craig Woolford, Senior Retail Analyst in the Consumer Sector at MST Marquee. Together, they explore what’s in store for retailers and...
- Sep 26, 202431 minS0
<p>In this special Peak Season episode of Retail Therapy, we are joined by Laura Demasi, Head of Retail Research and Social and Consumer Trends at Roy Morgan. With over 15 years of experience in senior leadership roles...
- Sep 19, 202423 minS0
<p>Joining us on Retail Therapy is Sean McDonell, Director of Customers and Government for Google Melbourne. Sean has been with Google for over eleven years, holding various positions across the business. Most recently...
- Sep 5, 202434 minS0
<p>Join us for an insightful conversation with Matt Davis, CEO of Salvos Stores, as he shares his journey of leading one of the world’s most impactful charitable organisations.</p> <p>In this episode, Matt sits down...
- Aug 22, 202428 minS0
In this episode of Retail Therapy, we're joined by Joanne Mercer, a distinguished entrepreneur and the current Managing Director of Matilda Life. With an impressive career that includes senior roles at Myer and founding...
Episode #30
Transforming traditions with Daniel Bracken
Aug 8, 202434 minS0<p>Joining us on Retail Therapy is Daniel Bracken, CEO at Michael Hill. Daniel has steered Michael Hill through transformative changes with his extensive background in retailing, fashion, and brand development. With...
- Jul 25, 202427 minS7
<p>Our next Retail Therapy guest is Kieron Ritchard, CEO and Managing Director at Fantastic Furniture. </p> <p>Kieron leads one of Australia's most iconic furniture retail brands, known for offering stylish and...
Episode #29
Grilling greatness with Angus McDonald
Jul 11, 202425 minS0<p>Join us as we dive into the world of retail leadership with Angus McDonald, the CEO of Barbeques Galore. With over 25 years of retail experience, Angus has a wealth of knowledge and insights to share. In this special...
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