Restaurant Technology Podcast

<p>I didn’t bring my family to Times Square just for a billboard. I brought my wife and kids because this business costs something important: Late nights, missed weekends, and holidays that don’t feel like holidays...

<p>Influential people have told me for years that I needed to get to Phoenix for the Restaurant Leadership Conference (RLC). </p><p>Now that I’m here at the JW Marriott Desert Ridge for the Informa event’s 25th...

<p>To any operator reading this.</p><p>We got into this business praying for busy.</p><p>Not the slow nights, not the empty dining rooms. We dreamed about the chaos.</p><p>The tickets stacking, the line out the door...

<br/><br/>This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit restauranttechnology.substack.com

<p>TIMES SQUARE MEET-UP</p><p>DATE: Thursday, April 16thTIME: 10:30am (Meet-Up) ; 11:15-11:20am (Toast Billboard Goes Live)WHERE: 47th St. and 7th Avenue in Times Square NYCONLINE: Watch LIVE right here on Substack as...

<p><p>“Stay curious, get involved, and ask for help.”</p></p><p>These are the three lessons my grandfather taught me, and they guide every move we make at Cali BBQ Media. </p><p>We just wrapped up an incredible...

<p>In this Restaurant Tech Tour, we visited James Petrakis at his Ravenous Pig in Florida to discuss the strategic tech stack that transformed a “survival-mode” startup into a hospitality group that now includes The...

<p>At a Glance: How Levain Bakery Powered Their 19-Location Expansion</p><p>* Tech Vision: CTO Gustavo Cardona, a former NASA data analyst applied an “engineer’s point of view” to the cookie business.</p><p>* Visibility...

<p>The US food system has a staggering logistical failure: while 60+ million tons of food are tossed into landfills each year, millions of Americans still face food insecurity. </p><p>I wanted to introduce you to Copia...

<p>TECH MENTIONED:</p><p>* Toast Marketing — Retargeting and Loyalty</p><p>* Marqii — One-Stop Listing Management</p><p>* Google Business Profile — Local Search Visibility</p><p>* Palona.ai — AI Voice Automation</p><p>*...

<p>If you run a restaurant, you are in the business of storytelling. And your menu is one of the most important stories you tell. </p><p>Most owners treat their menu as a simple list of food and prices, but in reality...

<p>Restaurants don’t fail because of the food. They fail because of broken systems.</p><p>For years, the industry accepted a hard truth: to be successful, you had to be the glue holding a fractured business together...

<p>Opening day is more than a moment — it’s a story you’ll be telling for a lifetime. And in today’s restaurant landscape, your restaurant’s story begins long before guests walk through your doors.</p><p>Whether you’re...

<p>I learned a lot in 2025. I’ll learn even more in 2026.</p><p>As we move into the New Year, the biggest lesson I’ve taken from the past groundbreaking year at Cali BBQ Media is that technology moves fast, but the soul...

<p>* Why instant payouts are actually a hospitality tool. Chef Bert reveals that removing the friction of waiting for tips doesn’t just improve morale, it eliminates the “head worries” and payout disputes that distract...