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Hosted by Peopledesign · 🇺🇸 US · EN · 19 episodes
Established thought leaders with verified media credentials.
Office Hours is a time we've set aside to discuss ideas we're thinking about at Peopledesign and issues we experience first-hand with customers about business value, brand perception, and service design.
Peopledesign hosts Office Hours by Peopledesign, a business show with 19 episodes published.
How sales and marketing leaders move beyond surface-level claims Many of our clients tell us, “We just need to get our messaging right.” Our research shows that audience and message clarity are among the top five challen
The built environment industry is mature and rapidly evolving, with consolidation, shifting work patterns, expanding product categories, and rising digital expectations, requiring brands to proactively pivot toward futur
Experiences are hard to define. Sure, we can describe them: good or bad, memorable or bland, rated on a scale from one to five. Many people are exploring the frontiers of the experience economy with increasing intensity:
People have opinions. We like to question things, whether we say it out loud, under our breaths, or keep it bottled up inside. It can be harder to know where opinions come from, or where they might lead us. In our minds,
Customer experience management is about balancing the needs of customers and organizations. The work often starts with walking in a person’s shoes to better understand their point of view. People are complicated, and ser
Recently, Peopledesign's president, Kevin Budelmann, was invited to be a guest on the On Branding Podcast, hosted by Arek Dvornechuck, a brand design expert based in New York and focused on branding and logo design. Arek
Built environments are places made by people that support human activity and part of everyday experience in our modern world. Physical, digital, or hybrid experiences are part of what’s next. The future may echo the past
Education is at a crossroads. Students, parents and everyone else feels it. One way to innovate is to unbundle and repackage offerings into new categories where people derive the most value. It can be hard to think this
Last week, Kevin Budelmann was invited to be a guest on The Tom and Bob Show. Kevin joins Tom DeWitt, Ph.D. the Director of CXM Michigan State University and Bob Kiple, MBA, a retired General Motors Global Customer Exper
Why do we talk about customer experience? Customers have had experiences since there were customers, so why is CX a topic today? The concept of designing experiences is not new. It’s been around since the 1980s as an ext
Organizations, employees, and customers should be in balance. The symbiotic relationship between these three entities is vital for stability, growth, and long-term success. It’s difficult to achieve and maintain. When or
From haircuts to concerts, everyone wants to go back to the way things were before the lockdown. Even at the scale of this crisis, it’s tempting to think of it as a blip or an anomaly, but things are not likely to go bac
The coronavirus pandemic is having an enormous impact on the economy and daily life for millions around the world. Most of us are anxious for things to return to normal. Many are starting to think about what comes next.
In a global health crisis, much is uncertain. What is clear is that the disruption of the global economy is just starting to be felt. It may take years for certain industries to recover, and many will be changed in the p
A discussion about taking new risks in the commercial furnishings marketplace, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours i
A discussion about how an industrial mindset can hold you back, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've
A discussion about saying what you do, and doing what you say, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've s
A discussion about Sparking Growth based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ideas we
A discussion about how products are becoming services, and vice versa, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time
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Office Hours by Peopledesign is hosted by Peopledesign. The show is categorised under business and has published 19 episodes.
Office Hours by Peopledesign has published 19 episodes.
Office Hours by Peopledesign regularly covers business. It sits in the business category.
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Episodes of Office Hours by Peopledesign average 48 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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