Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk
Required Pod Score for this podcast. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Verified email
Booking probability
32%
Guest openness
Selective
Sign up to generate a grounded pitch for My Favourite CX.
Signup to Generate a PitchSharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
Recent episodes include "Why letting your agents be themselves delivers better NPS than any script | Rhio Corbick | Ep 52" (29 October 2026, 27 minutes), "AI is fast-tracking CX knowledge that used to take decades to learn | William Penn | Ep 51" (15 October 2026, 32 minutes), and "CX Leadership: What 30 years in tech actually teaches you | Clive Sawkins | Ep 50" (1 October 2026, 69 minutes).
My Favourite CX publishes roughly every two weeks, with episodes averaging 36 minutes.
Booking probability for My Favourite CX is 32%, and the host is rated Selective on guests. My Favourite CX requires a Pod Score of 80 or higher. My Favourite CX's contact route on record: verified email.
The strongest fits for My Favourite CX are Business & Management Consulting and IT Services & Software Development. My Favourite CX has a technology audience.
My Favourite CX is a technology podcast.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #52
Today on MFCX we are joined by Rhio Corbick, Head of Customer Experience at Ticket Tailor, joins the podcast to talk about building a customer-centric culture, empowering support teams & using AI to improve efficiency...
Episode #51
Today William Penn, Senior Sales Engineer at Puzzel, joins the podcast to talk about his journey from Voice of the Customer into the world of CCaaS, the role of AI in enhancing agent capabilities & why understanding...
What does a career in CX leadership teach you? Clive Sawkins, CEO of Digital Barriers, joins the podcast to talk about his career in technology, the balance between automation & human contact, and why everything should...
My Favourite CX
How can small, thoughtful actions make a big difference to customer experience? Xander Freeman, Digital Content Director at Call Centre Helper, joins the podcast to discuss the changing world of CX, AI, contact centres...
Episode #48
Today on My Favourite CX Irina Hollatz from Right WFM joins the podcast to talk about WFM, AI and why having the right people available to serve customers is where CX really starts. Irina then shares her favourite...
This time on My Favourite CX Chris Brdar from Red Mountain Weight Loss joins the podcast to talk about AI, employee experience and how technology can raise the level that teams deliver customer experience. Chris shares...
Episode #46
Today, Tom Oxley from Bamboo Mental Health joins the podcast to discuss why creating psychologically safe workplaces enables people to deliver exceptional customer experiences, how AI is changing the way we work, and...
Episode #46
<p>Today, Tom Oxley from Bamboo Mental Health joins the podcast to discuss why creating psychologically safe workplaces enables people to deliver exceptional customer experiences, how AI is changing the way we work, and...
Episode #45
How do you balance AI, outsourcing and the human touch to create exceptional customer experiences? Joe Naberhaus from Outsource Consultants joins the podcast to discuss the future of contact centres, the importance of...
Episode #45
<p>How do you balance AI, outsourcing and the human touch to create exceptional customer experiences? Joe Naberhaus from Outsource Consultants joins the podcast to discuss the future of contact centres, the importance...
Episode #44
How do you build customer support operations that are ready for both today's customers and tomorrow's AI? Sam Davison from OPCX Solutions joins the podcast to discuss his journey from leading Sennheiser's global support...
Episode #44
<p>How do you build customer support operations that are ready for both today's customers and tomorrow's AI? Sam Davison from OPCX Solutions joins the podcast to discuss his journey from leading Sennheiser's global...
<p>Gerry Brown joins the podcast to discuss how the moments that matter are often when things go wrong, and why great service recovery can turn a negative experience into a lasting positive impression. Gerry shares his...
Gerry Brown joins the podcast to discuss how the moments that matter are often when things go wrong, and why great service recovery can turn a negative experience into a lasting positive impression. Gerry shares his...
<p>Klaus Schwarzkopf from Your Metamorphosis joins the podcast to discuss his views on identifying the activities that create the greatest business impact. Klaus then shares a favourite customer experience from a hotel...
<p>How do you reduce customer effort whilst balancing regulation, operations & differing customer expectations across international markets? Tamara Burszein from SquareTrade joins the podcast live from UCX Manchester to...
<p>How do charities responsibly embrace AI whilst maintaining trust, ethics & human connection? Simon Hodgkinson, Head of AI at the British Red Cross, joins the podcast live from UCX Manchester to talk about the...
<p>James Parkin, Co-Founder of GAIA-CC (the Global Association of AI & CX Consultants), joins the podcast to talk about building a community that connects consultants, vendors & ideas in one place. </p><p>James then...
<p>How do you balance rapid innovation in CX technology with the fundamentals of great customer experience? Ben Hollyer from AudioCodes joins the podcast to explore the evolution of voice, cloud, and AI, and why getting...
<p>How do you create customer experiences that genuinely resonate & stay with people long after the interaction ends? In this episode, Nancy Bergantzel joins the podcast to explore what great CX really looks like in...
Recent guests on My Favourite CX. Study who booked and why before you pitch.
PitchCentric classifies My Favourite CX under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
Is this podcast yours and you'd like to remove or correct details? Request removal or email privacy@pitchcentric.com.
Questions about the free trial? See the pricing FAQ
