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Hosted by UpperEdge · 🇺🇸 US · EN-US · 362 episodes
Established thought leaders with verified media credentials.
The world's most trusted IT negotiation advisors for innovative IT sourcing and risk mitigation strategies
UpperEdge hosts Insights for IT Negotiations, a business show with 362 episodes published.
Microsoft just closed out fiscal year 2026 with $90 billion in Q4 revenue, up 18% and beating analyst expectations. In this video, Adam Mansfield, Practice Leader at UpperEdge, breaks down the key results from the earnin
Salesforce just shook up its Agentforce Help Agent pricing, moving from per-conversation consumption pricing to pay-per-resolution. Sounds like a win for customers, but is it?UpperEdge's Salesforce Practice Leader Adam M
Adam Mansfield, Practice Leader at UpperEdge, breaks down Microsoft Copilot Cowork — now generally available and priced on a consumption basis. Adam explains why the model is actually hybrid (not just consumption), what
Salesforce just announced a major shift: Salesforce's Agentforce Help Agent (its Autonomous AI Service Agent offering) will come with outcome-based (Pay-Per-Resolution) licensing at $2 per successful resolution, with an
Microsoft has a playbook, and it's not yours. In this episode, UpperEdge’s Microsoft Practice Leader, Adam Mansfield, breaks down what actually creates leverage in a Microsoft negotiation right now, what mistakes enterpr
GitHub Copilot's licensing changed on June 1st — and if you're a business or enterprise customer, the stakes couldn't be higher. In this video, Adam Mansfield, Practice Leader at UpperEdge, breaks down exactly what chang
Salesforce reported Q1 FY27 earnings with revenue exceeding expectations, but the bigger story is the company's push toward AI-driven, consumption-based revenue models. In this analysis, Adam Mansfield breaks down Salesf
In this video, Adam breaks down what ServiceNow customers are really asking:• How to get more value from existing investments• What embedded AI actually means for licensing and renewals• Risks around AI forecasting and o
In this breakdown, Adam Mansfield explains the key takeaways from Microsoft’s earnings call, including rapid Azure growth, surging Copilot adoption, and the expansion of AI-driven revenue. But the real story isn’t just A
ServiceNow’s Q1 FY26 earnings delivered strong growth, but what does it mean for customers navigating renewals, new AI product packaging and pricing, along with associated contract negotiations?In this breakdown, Adam Ma
With ServiceNow Knowledge 2026 right around the corner, what should IT leaders and sourcing professionals expect, and how can you prepare ahead of Las Vegas? In this episode, UpperEdge’s Adam Mansfield breaks down the bi
ServiceNow has announced "AI" will be included in all products moving forward, but what does that actually mean for customers? In this breakdown, ServiceNow Practice Leader and Industry Expert, Adam Mansfield analyzes Se
Salesforce is doubling down on Slack—and AI is at the center of it. With the introduction of Slack’s “AI agent” (Slackbot), customers should expect increased pressure to adopt, upgrade, and spend more.In this breakdown,
Consumption-based pricing is rapidly becoming the norm, especially with AI. In this episode, we break down ServiceNow’s hybrid consumption model for Now Assist and why it’s more complex (and risky) than it appears. Learn
Shane Griffin, Oracle Practice Manager at UpperEdge, breaks down Oracle’s latest strategic moves following its Q3 earnings call. From leadership changes and a new CFO hire to large-scale layoffs, Oracle is clearly doubli
In this video, Adam Mansfield shares a critical red flag to watch for when approaching a SaaS renewal negotiation, especially with major vendors like Salesforce, Microsoft, SAP, and/or ServiceNow.If you’ve explicitly ask
In this episode of Insights for IT Negotiations , we take a deeper dive into one of the most talked-about topics in enterprise transformation today: the real-world application of generative AI. Building on our previous c
Enterprise customers are seeing a sharp rise in account team changes across major SaaS vendors like Microsoft, Salesforce, and ServiceNow. But this isn’t just turnover—it’s a strategic shift.In this video, Adam Mansfield
Microsoft may finally be preparing to launch Microsoft 365 E7, a long-rumored enterprise bundle that could reshape how organizations adopt AI, Copilot, and security tools.In this video, UpperEdge’s Adam Mansfield breaks
Workday’s Q4 earnings are out — but what do they really mean for customers?In this analysis, Shane Griffin, IT Sourcing & Commercial Advisory Practice Manager at UpperEdge, breaks down Workday’s financial performance, re
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Insights for IT Negotiations is hosted by UpperEdge. The show is categorised under business and has published 362 episodes.
Insights for IT Negotiations has published 362 episodes.
Insights for IT Negotiations regularly covers business. It sits in the business category.
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