Innovators in Commerce & Delivery

Amazon reshaped the ecommerce scene, so how can small and mid-sized businesses hold their own against retail giants? To dive into this topic, we’re joined by Joshua Rich , E-commerce Operations Lead at Freedom Furniture...

Many brands frequently discuss customer centricity, but do they genuinely understand its essence? In today’s episode, we are joined by Carla Kromberg , Senior Marketing Manager of the DACH Region at Fluent Commerce...

In this episode, we are joined by Greg Randall , Managing Director & Senior Digital Strategist at Comma Consulting , the author of ”Improve Customer Experiences to Drive Online and In-Store Sales: The 10 Principles to...

In this episode, we are joined by Angus McDonald , CEO of Barbeques Galore , Australia’s premier retailer of barbecues and backyard lifestyle products. Angus shares insights into Barbeques Galore’s strategy to create...

Adapting to new retail tools isn’t just a tech integration challenge — it’s a people challenge. But how do you create a strategy that embraces change while putting people at the center? In this episode, Louise Lally...

In the US, B2B payments between companies amount to $17 trillion, with only 50% conducted electronically. This substantial volume of high-value non-digital transactions presents a vast market for ecommerce...

Achieving sustained growth and business success implicates challenging the traditional ROI concept, and recognizing that cost efficiency decisions aren’t enough. In this episode, Martin Newman , founder of The Customer...

75% of retailers are using RFID in some capacity. We live in a world where efficiency, omnichannel focus, and the adoption of RFID are becoming essential for retail success. In this episode, we delve into warehouse...

In the realm of retail, providing an outstanding customer experience goes beyond building loyalty—it's a catalyst for boosting your revenue streams. In this episode, Radha Gopalakrishnan , CTO at Litmus7 Consulting...

The key to unlocking the full potential of retail sales can be as small as 1x2 inches. In this episode, you’ll hear from Mark Roberti , Principal at RFID Strategies LLC , who shares insights about how RFID technology is...

An unlikely characteristic has begun to determine whether a brand wins or falters: storytelling. Businesses that are able to leverage psychology to engage with their audience in a relatable manner are seeing success...

This year, we celebrate the 50-year birthday of the barcode based on the GS1 system. In this episode, you’ll hear from barcode, identification and systems expert Gena Morgan , Vice President of Standards at GS1 US...

Composed data is often weaponized in favor of fragmentation, but what if there is a way to leverage both for optimal outcomes? Collaboration could be the key to continued success. In this episode, you’ll hear from Brian...

Composable commerce allows a company to build a system that works for its specific needs. This concept is spreading to a wide range of domains, arguably the most beneficial being retail. In this episode, you’ll hear...

Off-the-cuff assumptions are not always the correct assumptions. To build comprehensive business models, you must ask questions and seek alignment across multiple perspectives. In this episode, Sam Gupta , a Principal...