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Hosted by Steve Short · 🇺🇸 US · EN · 93 episodes
Established thought leaders with verified media credentials.
Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.
Steve Short hosts Frictionless Innkeeper Podcast, a business show with 93 episodes published.
Technology continues to reshape hospitality, but the personal connections that make guests feel genuinely welcomed and cared for remain just as important. In this episode, Lucy Lewand, a hospitality consultant with Happy
Finding the right financing can make the difference between growing your business and missing new opportunities. Michael Oppel, Vice President and Loan Officer at Stone Bank, discusses government-guaranteed loan programs
Building a successful lodging business requires more than great operations. It also requires a clear vision, authentic branding, and a long-term strategy. Monique Greenwood, owner of the Akwaaba Bed & Breakfast Inns, sha
As travelers shift from traditional search to AI powered discovery, innkeepers need new ways to stay visible. In this episode, Mike Lannen, Founder and AI Whisperer of Eternity, discusses how guest search behavior is cha
For innkeepers juggling endless tasks, AI can be a practical tool for bringing more clarity, organization, and efficiency to the day. Liz Hamilton, founder of Maia Internet Consulting, discusses how independent lodging o
In a crowded market, strong visuals can make all the difference when it comes to capturing attention and turning interest into bookings. Cody Harmon, owner and founder of Scratch Media discusses the value of high-quality
As AI transforms how travelers discover their next stay, innkeepers need new strategies to stay visible and competitive. In this episode, Kenny Ridgell, Founder of Ridge Media, discusses his upcoming ALP Unlocked 2026 pr
The ALP annual conference has a new name and a new format focused on hands-on learning for ALP members, non-members and aspiring innkeepers. Welcome all to ALP Unlocked. Sarah Gazi, CEO of ALP, discusses ALP Unlocked 202
For many innkeepers, managing day-to-day operations can be overwhelming, but the right technology can make all the difference. Gideon Stanley, CEO and Founder of GraceSoft, discusses how his company's cloud-based tools h
Even the smallest touches can make a big impact when it comes to guest satisfaction. Based on their 2025 ALP Conference presentation, Peter MacLaren — owner and operator of West Hill House B&B in Warren, Vermont — and Ra
Online reviews can make or break a guest's decision to book, and how you manage them matters more than ever. Marco DiDomizio, Broker and Consultant with Inn Advisors, and Dan Clark, owner of the Inn of the Turquoise Bear
What technologies should innkeepers be paying attention to in the years ahead? From automation to personalization, the right tools can make a major difference in day-to-day operations and guest satisfaction. Jim Leitch,
The Midwest Association of Independent Inns (MWInns) and the Michigan Bed & Breakfast Association (MBBA) have officially merged. Kerri Thiel (Retiring Executive Director), Mikki Suchomel (Incoming Executive Director), an
Pricing is one of the most powerful tools innkeepers have, but getting it right is both an art and a science. Scot Fuller-Beatty, Founder of The Bold Collaboration, discusses how to master revenue management through smar
Taxes might not be the most exciting part of running a property, but smart tax planning can be a game changer. In this episode, Tyler Otto, Owner and President of Specialized Accounting, provides often overlooked "tactic
For many innkeepers, work-life balance can feel out of reach. Long hours, endless to-do lists, and the pressure of wearing all the hats takes a toll on both business performance and personal wellbeing. That's why simplif
The quiet luxury trend that took off in 2024, where travelers sought more meaningful and authentic experiences, is shifting in 2025. This year, guests are choosing family-owned lodging for the warmth, connection, and com
For independent lodging operators, direct bookings are the ultimate goal. Yet, many struggle with optimizing their online presence to achieve this. Tarun Goyal, Founder & CEO of Simplotel, discusses how their Software-as
Many owners dream of selling their properties for maximum value down the line. While operational efficiency is key, one critical aspect is often overlooked -- marketing. Chris Kelly, a seasoned consultant at White Stone
What do the Kentucky Derby, hand-crafted bourbon, southern charm, a vibrant culture of arts, cuisine, and independent lodging all have in common? Louisville, Kentucky -- the host city of the 2025 ALP Conference & Marketp
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Frictionless Innkeeper Podcast is hosted by Steve Short. The show is categorised under business (management) and has published 93 episodes.
Frictionless Innkeeper Podcast has published 93 episodes.
Frictionless Innkeeper Podcast regularly covers business, management. It sits in the business category, with a management focus.
Frictionless Innkeeper Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of Frictionless Innkeeper Podcast average 40 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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